I love my new Jaecco 7 Hybrid Plug in! The test drive was easy to book and the staff was welcoming and answered all my questions. However, it was a busy period for Sandown and there was a very long wa... See more
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I honestly cannot fault Ashley and Jason for the care and support they gave me throughout the whole process. I went in on the off chance to look at a potential car, and Jason was brilliant from... See more
Company replied
We visited Jaecoo in Basingstoke as we had taken delivery of our car but needed hand holding in setting it up! Martin ably assisted us in doing this. He gave us his time and knowledge and said we coul... See more
Company replied
the new dealership in Basingstoke has been exceptional to deal with on our new car purchase, from making the initial appointment, test drive and handover James has walked us through every stage, th... See more
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Company details
Written by the company
Sandown Group are proud representatives of the OMODA JAECOO brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Newbury, Basingstoke and Poole.
Contact info
Edison Road, Basingstoke, RG21 6YH, Basingstoke, United Kingdom
- 01256 670534
4.7
Excellent
34 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Sandown jaecoo 10/10 experience
Ash was friendly attentive and very knowledgeable. Went above and beyond to help myself and my partner. Answered every question we had with a professional manner. Made us feel like nothing was too much to ask.
10/10 would buy a car again from him and sandown in a heartbeat.
Thank you
Ash
May 30, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you so much for your fantastic review!
We’re thrilled to hear that Ash provided such a friendly, attentive, and knowledgeable experience for you and your partner. Going above and beyond and making sure every question is answered with care is exactly what we aim for, so it’s wonderful to know he made you feel completely at ease.
Your 10/10 recommendation truly means a lot to us, and we’ll be sure to pass your kind words on to Ash. We look forward to welcoming you back to Sandown.
Dealing with Martin run very well
Dealing with Martin run very well, he has been very helpful to make sure my car was ready on time and also very patience showing me how the equipments work in an out side the car. He is a very good supporter in every way
May 22, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you for your kind review!
We’re delighted to hear that Martin provided such a helpful and supportive experience throughout. Ensuring your car was ready on time and taking the time to patiently demonstrate all the features, both inside and out, is exactly the level of service we aim to deliver.
Your feedback means a lot to us, and we’re so pleased Martin made the process smooth and enjoyable for you. We hope you love your new car, and if you ever need any further assistance, we’re always here to help.
Wishing you many happy miles ahead! 🚗✨
New car
From start to finish professional , polite and aimed to cover every aspect of what you want in a new car could not recommend them enough thanks Harry at Jaecoo Basingstoke
May 22, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you for your wonderful review!
We’re so pleased to hear that you found the whole experience professional, polite, and focused on meeting your needs. Harry will be especially grateful for your kind words, he’ll be delighted to know he made such a positive impression.
Your recommendation truly means a lot to us, and we hope you enjoy every mile in your new car. If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
Enjoy your new JAECOO, and we look forward to welcoming you again in the future! 🚗✨
Just bought our first JAECOO 5 from…
Just bought our first JAECOO 5 from Sandown OMODA JAECOO in Basingstoke.
From arrival, I was greeted by Harry and made to feel most welcomed and under no pressure as can be felt by other showrooms we have visited recently.
The overall process from start to finish was easy and hassle free and generally 5star service.
If your looking for an OMODA or JAECOO then would thoroughly recommend Sandown and Harry to take you on the journey.
May 22, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you so much for your fantastic review and for choosing Sandown OMODA JAECOO Basingstoke for your first JAECOO 5!
We’re delighted to hear that Harry made you feel welcome and provided a relaxed, no-pressure experience from the moment you arrived. It’s great to know the whole process was smooth and hassle-free, and that you felt you received five-star service throughout.
Your recommendation truly means a lot to both Harry and the team. We hope you enjoy every moment with your new JAECOO 5, and we look forward to seeing you again in the future!
Safe travels and happy driving 🚗✨
Thanks Martin for taking care of me
Thanks Martin for taking care of me. The Omoda, was a wonderful ride smooth and easy. If you enjoy driving it is the go to car.
May 22, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you so much for your kind words!
We’re delighted to hear that you had such a great experience with Martin, he’ll be thrilled to know he made your visit a positive one. It’s fantastic that you enjoyed the Omoda too; its smooth and effortless drive really does make it a standout choice for anyone who loves being behind the wheel.
We truly appreciate you taking the time to share your feedback and hope to see you again soon! 🚗
Great Experience at the dealership
Popped into the dealership at Sandown and had a fantastic experience. Martin was particularly helpful and had great knowledge of the vehicles.
I will definitely be back and will recommend to my friends.
May 21, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you for your wonderful feedback! We’re so pleased to hear you had a fantastic experience at Sandown.
Martin will be delighted to know his knowledge and helpful approach made such a positive impression. We’ll be sure to pass on your kind comments to him.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Exceptional service!!!
My experience and expectations at Sandown Jaecoo Basingstoke were exceptionally positive. We are deeply appreciative of their guidance and assistance throughout the entire process of acquiring our new vehicle. James Laye and Gary laird demonstrated exceptional professionalism and expertise. They diligently assisted us in securing our car and ensured that no compromises were made. I highly recommend their services to individuals seeking to purchase any vehicle at this branch.
May 21, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you for your fantastic review! We’re absolutely delighted to hear that your experience with Sandown Jaecoo Basingstoke exceeded your expectations.
James and Gary will be thrilled to know their professionalism and dedication made such a positive impact. They take great pride in ensuring every customer feels supported and confident throughout the entire process, so it’s wonderful to see your experience reflected in this way.
We truly appreciate your recommendation and wish you many happy miles in your new vehicle. Please don’t hesitate to reach out if we can assist you in the future!
Great service from Sandowns…
Great service from Harry at Sandowns Basingstoke.
Good communication and hassle free process from test drive to delivery.
Love the car 😄
May 19, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you so much for your wonderful feedback!
We’re delighted to hear that Harry provided you with great service and kept everything smooth and stress-free from test drive through to delivery. It’s fantastic to know the communication and process met your expectations.
Most importantly, we’re thrilled that you love your new car 😄
Wishing you many happy miles ahead, and if there’s anything we can help with in the future, please don’t hesitate to get in touch! 🚗
Jaecoo 7
James was really helpful and thorough through the application process and knowledgeable in the motability application.
The showroom itself it’s bright and clean and everyone is always friendly.
May 18, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you so much for your kind feedback!
We’re delighted to hear that James was able to support you so thoroughly throughout the Motability application process. He’ll be really pleased to know his knowledge and helpful approach made a difference.
It’s also great to hear your positive comments about the showroom. We take pride in keeping it welcoming, bright, and friendly for all our customers, so your feedback means a lot to the whole team.
We hope you’re enjoying your new Jaecoo 7, and if there’s anything else we can assist you with, please don’t hesitate to get in touch! 🚗
Great and responsive service from Martin
May 16, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you for your kind feedback!
We’re delighted to hear you received great and responsive service from Martin. He’ll be very pleased to know his efforts made a positive impact on your experience.
We really appreciate you taking the time to share your feedback and hope to assist you again in the future!
Jaceoo 7 deluxe
I had the pleasure of dealing with James as my sales assistant who to be honest from start to finish kept me informed that all stages polite and friendly no complaints at all and hopefully there will be more sales in the future
May 1, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you very much for your kind feedback. We’re delighted to hear about your experience with James and that he kept you well informed throughout the entire process while providing friendly, professional service. We will be sure to pass on your comments to him. We really appreciate your support and look forward to helping you again in the future.
Great service
It was a pleasure working with James Laye. He dealt with all of the paperwork and made my transition to the Jaecoo smooth and painless.
I would recommend Sandown Motors in Basingstoke
April 30, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you for taking the time to leave such a kind review. We’re delighted to hear that James made your transition to your new Jaecoo smooth and stress-free, and that he was able to take care of all the paperwork for you. Your recommendation means a great deal to us, and we hope you enjoy every mile in your new vehicle. We look forward to welcoming you back to our dealership in the future.
Martin at Jaecoo Basingstoke was brilliant
We visited Jaecoo in Basingstoke as we had taken delivery of our car but needed hand holding in setting it up! Martin ably assisted us in doing this. He gave us his time and knowledge and said we could return for further advice if needed. We shall definitely return for servicing when due. Thankyou Martin!
April 10, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you so much for your wonderful feedback. We’re delighted to hear that your visit to Jaecoo Basingstoke was helpful and that Martin was able to guide you through getting everything set up with your new car.
He’ll be thrilled to know his time, knowledge, and support made a difference. Please don’t hesitate to pop back in if you ever need further assistance, we’re always happy to help.
We really appreciate your trust and look forward to welcoming you back when your servicing is due. Enjoy every mile in your new Jaecoo.
Absolutely outstanding customer service!
Absolutely outstanding experience from start to finish – a well-deserved 5 stars!
I recently purchased my new Jaecoo 7 Luxury SHS from this brand-new showroom, and I couldn’t be happier. Being their very first customer made the whole experience feel even more special, and the team truly set the bar high.
James was fantastic from the moment I walked in. He took me out on a test drive, was incredibly friendly, and impressively knowledgeable about the car – especially considering the team had only just transitioned over from Mercedes. He made everything feel relaxed and easy, answering all my questions without ever making me feel rushed or pressured.
I also had the pleasure of dealing with Gary, who handled all the financial side of things. Again, the service was exceptional. Everything was explained clearly and thoroughly, and while options for extras were presented, there was absolutely no pressure – which I really appreciated.
I originally went in intending to buy a petrol, but thanks to the team’s guidance, I ended up choosing the hybrid – and I’m so glad I did! The whole process was incredibly smooth. From walking into the showroom to driving away in my new car took just one week, and they even had the exact model and colour I wanted in stock.
Part exchanging my old car made everything even more convenient – it really was a one-stop shop. I was kept updated throughout the entire process, which gave me real confidence, and I loved the balance of that personal, friendly service alongside the ease of completing documentation online.
A huge thank you to the whole team, and especially to James and Gary, for making this such a seamless and enjoyable experience. I wouldn’t hesitate to recommend this dealership to anyone!
March 13, 2026
Unprompted review
Reply from Sandown Group - Sandown OMODA JAECOO Basingstoke
Thank you so much for taking the time to leave such an exceptional and detailed review.
Being our very first customer makes your visit incredibly special to us, and we’re delighted that James and Gary helped make the process smooth, enjoyable, and completely pressure‑free. James will be so pleased to know his knowledge and relaxed approach made such a positive impression, and Gary will be delighted that his clear guidance on the finance side helped you feel informed and confident throughout.
We’re also really happy that the hybrid turned out to be the perfect choice for you, and that everything from the test drive to part exchange to collection came together so seamlessly, especially within just one week.
Providing friendly, transparent service while keeping things simple and convenient is exactly what we strive for, so it’s wonderful to know that this came through at every step. - Sandown Motors
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