Sandra Davidson Estate Agents Reviews 478

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making the process smooth and stress-free. Many people highlight the excellent customer service, noting the team's efficiency, prompt communication, and dedication to keeping them informed at every stage. Reviewers also appreciate the quick response times and the overall ease of dealing with the company. However, a small portion of people were dissatisfied with the service, mentioning issues with unreturned calls and a lack of follow-up. Some customers also reported unprofessional behavior from an estate agent, and a lack of communication regarding property inspections.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, reliability, and care... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a sale fall through, Sandra Davidson managed to get me a new offer very promptly. They were helpful, supportive and did their best at all times. All of them were superb but Lesley in p... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience buying our 1st house With Sandra Davidson with Brother Asad & Brother Rizwan Hanif and Lesley Putnam they all ara amazing they are very prompt with all the enqu... See more

Company replied

Rated 5 out of 5 stars

Amazing experience buying my first house in Seven Kings with Rizwan Hanif and Lesley Putnam. They were always helpful, reassuring, and easy to deal with. At times I felt a bit impatient, but th... See more

Company replied

Rated 5 out of 5 stars

It is my pleasure to write a review about the staff of Sandra Davidson estate agents in Redbridge IG4. I found the staffs like Hamza, Sandip, Shivani , Dawod Taymoor are very friendly, efficient, h... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Established for over 20 years Sandra Davidson Estate Agents have long been recognised as a leading independent estate agent providing Residential Sales, Lettings, Guaranteed Rent and Property Management in East London and Essex including Ilford, Redbridge, Newham, Barking & Dagenham, Havering and Waltham Forest.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

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Rated 5 out of 5 stars

Amazing service with Sandra Davidson Estate Agents

I can’t recommend Sandra Davidson enough!!! after a bad experience with another estate agent, The Staff at Sandra Davidson went above & beyond and knew their market & customers so well. This allowed them to be able to make sure the right applicants were sent round for the viewings and our house was sold to wonderful buyers in 4 days!!!!

Right from the very start, Zed the sales Manager knew what to say and how to calm my worries, he is a pleasure to deal with, then we spoke to Riz in the office, who is always so happy and always made me feel so much better and positive after I had spoke to him. Once the sale was agreed we dealt with Lesley, who was the most amazing support throughout the sale, through the whole process, she was always there to offer help and advice & chase solicitors and other estate agents. Knowing you have that support at such a stressful time is so important.

If you are looking to sell your property I would definitely recommend that you should contact Sandra Davidson Estate agents to book a valuation, I know everyone has different experiences, but for us, they have been amazing!!! A great sales team x

November 22, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Ms Hendy,

Thank you for your review, it was a pleasure working with you as well. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Thank you!

We have had a very good experience with Sandra Davidson, thanks to Rizwan and Lesley, who kept us informed and up to date during the whole process, which as first time buyers was super helpful and much appreciated!

February 23, 2024
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Afua, Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Îs a very good person and with very…

Îs a very good person and with very good intentions

January 22, 2024
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Andreea, Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Pleasure to deal with!

We had the pleasure of working with Lesley and Zed from Sandra Davidson Seven Kings. Our viewing of the property was great and Zed answered all our questions and once we made an offer, we were informed promptly that it had been accepted. Throughout the whole process, the team have made every effort to make it as easy as possible and the experience really shines through. Highly recommend Sandra Davidson if you are looking to buy a property in this lovely part of East London.

Jakir and Kaleda.

January 12, 2024
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Jakir & Kaleda, Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Sandra Davidson have been absolutely…

Sandra Davidson have been absolutely fantastic for us. We were in a dire situation with a buyer who was lying to us and a seller who had just pulled out. Sandra Davidson relisted our home and we got a new buyer within a week. Throughout the whole process, they were always in close communication, advocated really hard for us with solicitors and, from what we’ve heard, was really good with our buyers too.

The whole team were brilliant, particularly Lesley who would always field our concerns about the process and give us good advice. Definitely go with these guys as they know the local area and genuinely care about your sale going through!

January 12, 2024
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Dominic, Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Thanks very much Hamza

HAMZA - one of the most helping property agent i have come across. He always shows patience and try and resolve the problem with all honesty.

December 12, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Raj, Thank you for your review and kind words, we look forward to building on our relationship.

Rated 5 out of 5 stars

Thank You So Much Azeemuldin Hussain…

Thank You So Much Azeemuldin Hussain And Mr.Dawud for the exellent support.
May Allha Give You Reward In Duniya And Akhira Aameen.

December 29, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Saima, Thank you for your review and kind words, we look forward to building on our relationship.

Rated 5 out of 5 stars

Sandra Davidson : Exceptional Service

I had an exceptional experience working with Sandra Davidson estate agents during the sale of my parents' home. Special thanks to Zaid, Riz and Lynsey. Their professionalism, attention to detail, and proactive communication made the entire process seamless. From market analysis to negotiation, they demonstrated expertise, ensuring we achieved the best possible outcome. I highly recommend their services for anyone seeking a dedicated and knowledgeable estate agent.

December 21, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Would recommend and would use again without hesitation

From the moment I contacted Sandra Davidson, I was dealt with professionally and I was kept up to date regularly without the need to call them. Zaid and Lesley were so helpful every step of the way and I can honestly say everything progressed smoothly from start to finish. I would recommend them 100%.

December 12, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Rosemary, Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

Rated 1 out of 5 stars

Dreadful service

Dreadful service. In fact there was no service. Went on the market in July and I took it off in November, in the whole 5 months they didn’t arrange a single viewing and didn’t once call me (unless they were calling me back)

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

I have worked with these guys for 5…

I have worked with these guys for 5 years, and they has been absolutely flawless.

Needless to say, with any venture, there will be bumps in the road over the years, but any problems we encountered, were dealt with efficiently, and effectively by these guys. Which I think is the mark of a great company. I take my hat off to them.

Top drawer service. Nice to do business with nice people.

October 10, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Simon, Thank you for your review and kind words, we look forward to building on our relationship.

Rated 5 out of 5 stars

Exceptional Service

I recently engaged with Sandra Davidson Estate Agents in my search for a rental property, and I must say the experience was nothing short of outstanding.
From the very beginning, they displayed a high level of professionalism and dedication. They took the time to understand my specific needs and preferences, ensuring that the properties they presented to me were a perfect fit.
Communication was seamless and efficient throughout the process. Mr. Muntazir and Redwan promptly responded to my inquiries and guided me through every step of the rental process, making it a stress-free experience. Their attention to detail and willingness to go the extra mile truly set them apart.
Moreover, Mr. Monty demonstrated excellent negotiation skills, securing a rental agreement that suited both parties involved. I appreciate their dedication to achieving the best possible outcome for me.
In conclusion, I highly recommend Sandra Davidson Estate agents for anyone in search of a rental property. Their exceptional service, market expertise, and commitment to client satisfaction make them a top choice in the real estate industry. I will definitely seek their assistance for any future real estate needs.

September 20, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Khuzaima, Thank you for your review and kind words, we look forward to building on our relationship.

Rated 5 out of 5 stars

A complicated sale

A complicated sale of my late mum's property delayed by covid together with inefficient and uncooperative solicitors. Riz and Zaid at Sandra Davidson Seven Kings and in particular Lesley were always there for us trying to break impasses where they could and navigating the rising and then falling market that occurred over the almost 3 years it took to finalise matters and complete the sale on 15/9/23

September 15, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Amazing service

I recently contacted Sandra Davidson for assistance in finding a tenant for my property. Lesley was highly efficient and kept me well-informed throughout the process. Additionally, Nitan provided exceptional customer service from beginning to end, displaying a high level of professionalism. I would recommend him for any future property inquiries.

September 11, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Thank you for your review and kind words, we look forward to building on our relationship.

Rated 5 out of 5 stars

Sandra Davidson are rightly so the…

Sandra Davidson are rightly so the leading independent agents in the area. They were well organised and proactive, in seeing my sale through from offer to conpletion.

Their online propertyfile is very useful for seeing such things as upcoming viewings, potential offers and updates on sales progression.

I have had repeat business with them in buying and selling property and can say this, if you want the best, for knowledge of the area and up to date market conditions, don't look any further.

I want to say a special thanks to Zaid, Riz and Lesley, top notch service, thank you guys!

Jas

September 8, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Jas, Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Ideal letting agent

Efficient, capable, available, professional.

September 8, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Trevor, Thank you for your review and kind words, we look forward to building on our relationship.

Rated 5 out of 5 stars

I would thoroughly recommend Sandra…

I would thoroughly recommend Sandra Davidson Estate Agents. From the guys who came and photographed and sold my property to Lesley who worked tirelessly to take my sale through to exchange and completion. Very professional service whilst still offering a personal touch.

September 2, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Jo, Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Efficient and effective communication

Efficient and effective communication, dealt with issues proactively, kept me informed on every step. Very responsive to any calls, emails or questions.

August 21, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Timothy, Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

Rated 1 out of 5 stars

ONE OF THE WORST ESTATE AGENTS TO DEAL…

ONE OF THE WORST ESTATE AGENTS TO DEAL WITH AS A BUYER (REDBRIDGE)
A few months ago I was interested in a property in my local area and I viewed it with Sandra Davidson and put in an offer through, as there were other offers I was suggested to increase my offer to get it accepted by the vendor. Following this the vendor supposedly did not want to sell the property as she wanted to increase the rent instead for her current tenant at the time so they did not get back to me about my offer. Then a week later the estate agent decided to call me to say my offer was accepted and the vendor is happy to proceed. The estate agent did not mention that the completion will only take place after July 31st, and it was around May that the estate agent started to pressurise us to complete our legal work as soon as possible although we had a long time to go. Then out of the blue, amidst 60% of our legal work completed, the estate agent called to inform me that there has been another offer and requesting me to increase my offer even more or the seller will pull out. There was no formal offer form the other buyer and I was suspicious that they were just trying to get more money so I raised this with the estate agents via email. Lesley was the one to deal with this and she was very unprofessional and rude as the emails exchanged between us were very unprofessional and absurd. Then following this the vendor and the estate agents were both pressurising us to hurry our legal work literally 3 days before exchange even though we had 11 days left to complete. The estate agent said that the vendor will pull out and there was no consideration of the realistic timeframes for legal processes. During the whole process I went to the property a few times to view it and the estate agents clearly stated that the boiler was downstairs in the living room behind the cork wall which was a lie since I found out it was an old boiler upstairs in one of the rooms. As an estate agent it is your duty to make sure that simple details like this is, is not miscommunicated with the buyer so I suggest before marketing your properties to do some thorough research about it. The property itself was in a terrible condition and that was already noted from the first initial viewing, however the estate agent failed to mention that the tenant did not use the upstairs but carried out his toilet usage such as faeces and urine in the garden which I later found out about from the locals. When collecting the keys the estate agents did not carry out the standard procedure to give them, they failed to do an identity check until I reminded them. At first when I found their temporary office in the industrial site (with struggle might I add because they had no sign for their office) and went in to collect the keys, they were confused with the keys and only provided one set that did not include the front entrance keys although it has a lock in place. As a buyer I suggest not to go with this estate agent and to avoid them if possible as they are clearly very unprofessional despite however many years it has been around. I am extremely disappointed with how they dealt with the selling. It felt as though they were just doing everything for their own monetary benefit.

August 1, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Anuschka,

At Sandra Davidson Estate Agents we pride ourselves on the service we provide and welcome all feedback as we are always striving to improve our service standards and all feedback is helpful.

We understand purchasing a property can be a stressful process, and often there are many steps which need to be taken, and many factors which can affect the progress of a sale.

Having investigated the feedback I wanted to share our feedback to help ensure we can avoid issues arising in the future.

As estate agents we act on behalf of vendors and purchasers when attempting to agree a sale, as such both our vendors and purchasers are affected by personal circumstances and factors. Whilst we were instructed to market the property to sell, when the vendor received the initial offers, given the financial circumstances the vendor felt the offers were too low and therefore began to assess the option of negotiating an increased rent with the tenant in occupation. Unfortunately, the AST was between the tenant and vendor, and we were not managing agents therefore we were not party to any discussions between them. As you know we did persevere with your offer and convinced the seller to accept your offer.

In respect of the other offers, as you know other applicants had also viewed the property before your offer was accepted. Whilst these other interested parties were aware that the vendor had accepted an offer, at their own discretion they decided to increase their offers. Within our code of conduct we are obliged to report all offers in writing therefore followed our protocols to notify the vendor. Naturally when submitting the rival offer(s) we advised the vendor that your sale had progressed to an advance stage. Due to the value of the rival offers, the seller felt compelled to explore the higher offer at which point we advised the seller that you should be given an opportunity to match their best and final offer.

Regarding the timescales, as you were aware the tenant in occupation had moved out of the property to facilitate the sale with vacant possession therefore the vendors were keen to finalise the sale and commit to exchange of contracts. The timescales of the sale were generally in line with the sale of a freehold property.

Whilst we take all reasonable steps to ensure the information we provide is accurate, in this instance the seller herself had never lived at the property. I do believe that there was in fact a back-boiler behind the fireplace and a hot water cylinder in the bedroom as was common in properties of this age. We also advise buyers to have their own surveys carried out and make their own enquiries throughout the legal process, I note from our records we arranged a number of appointments for you to view the property after the sale had been agreed, prior to exchanging contracts.

Regarding the behaviour of the previous tenants, as we have never managed the property or the tenancy, we are unable to confirm or deny the above as we would have no way of knowing this.

I believe when you attended our office, the sales negotiator was speaking to you to congratulate you on the purchase and before he handed over any keys you had already provided him with your ID, hence there was no reason for him to ask. Had you not provided your ID it is standard operating procedure to ask for ID before keys are released.

With regards to the number of keys given, my colleague did advise that the other sets were at the property and given the property had previously been occupied by tenants it may be an idea to change the locks.

Whilst we understand the overall process may not have been as smooth as you expected we hope you have settled into your new home and wish you all the very best in your future endeavours.

Regards

Sandra Davidson Estate Agents

Rated 5 out of 5 stars

Great experience

Great experience - we managed to complete within 3 months of the offer being agreed and this was in part down to the SD team progressing the sale and ensuring delays were minimised. We wouldn't hesitate in using SD again. Staff are professional and not your typical estate agents; they are friendly and approachable and never say no to any requests even after the purchase has completed.

August 11, 2023
Unprompted review
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Reply from Sandra Davidson Estate Agents

Dear Farah, Thank you for your review, it was a pleasure working with you. We look forward to working with you again in the future.

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