Sands & Associates Reviews 3,393

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful financial situations much more manageable. Many highlight the exceptional customer service, noting that the team is organized, transparent, and takes a personal interest in clients' needs, providing clear explanations and guidance throughout the process. The overall service is frequently described as efficient and supportive, with people appreciating the quick responses and the ease of understanding complex financial matters. However, some reviewers were not happy with delays and a perceived lack of urgency, which led to significant personal financial issues for them. A few other people also felt that the assigned personnel were not knowledgeable or confident, and that their concerns were dismissed, leading to frustration and a need for repeated clarification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the support, understanding, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and appreciation... See more

User experience

People report positive experiences with user experience, describing it as amazing, easy to deal with, and... See more

Payment

Clients share positive opinions on payment, with many expressing relief and gratitude for the impact the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm throug... See more

Company replied

Rated 5 out of 5 stars

Support and understanding and most importantly guidance was very quick, and very much appreciated. At a horribly stressful time I felt taken care of. I cannot say thank you enough.

Company replied


Company details

  1. #5 of 9 best companies in Debt Relief Service
  2. #5 of 20 best companies in Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful. They walked me through the process from beginning to end. They were kind and non-judgmental. I have a fresh start.

May 13, 2026
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Reply from Sands & Associates

We are glad our team guided you throughout the insolvency process step by step towards a fresh start.

Rated 5 out of 5 stars

“Great team

“Great team, professional service, and very smooth experience. I truly appreciate their support. Highly recommend!”

May 14, 2026
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Reply from Sands & Associates

Thank you for your kind praise and recommendation.

Rated 5 out of 5 stars

Everyone was super friendly it was easy…

Everyone was super friendly it was easy to get through if I had any questions it was answered right away honestly was really happy with how it all turned out this is kind of a stressful move for myself but I'm now able to regulate my payments and not feel so overwhelmed by debt

May 13, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are glad to hear your questions were answered in a timely manner and that you found the insolvency process effortless.

Rated 5 out of 5 stars

Very helpful

Very helpful, super professional.
I highly recommend

May 13, 2026
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Reply from Sands & Associates

Thank you for your positive recommendation.

Rated 5 out of 5 stars

Didn't know where to turn or how to get…

Didn't know where to turn or how to get out of the downward spiral I was in. Contacted Sands and they were very open in their explanation and process. It's a huge relief and a weight off my shoulders.

May 13, 2026
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Reply from Sands & Associates

Having outstanding debt can be stressful. Our team is available to assist clients with resolving debt so they can move towards being debt free.

Rated 5 out of 5 stars

Jagdeep Dial from Sands & Associates…

Jagdeep Dial from Sands & Associates was extremely helpful and helped make the process of filing a consumer proposal quick, stress free and easy to understand the process. Highly recommend for someone needing an insolvency team.

May 13, 2026
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Reply from Sands & Associates

Thank you for your recommendation. We are pleased the consumer proposal process was a stress-free and straightforward experience.

Rated 5 out of 5 stars

Amazing service and staff at Sands!

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm through an incredibly stressful situation. I would recommend Cindy and her team at Sands to anyone who needs this service! Thank you!

May 13, 2026
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Reply from Sands & Associates

Thank you for your wonderful review. Living with debt can be distressing. We are pleased to hear your experience with our team throughout the insolvency process was calm and stress-free.

Rated 5 out of 5 stars

Excellent experience

Very friendly and easy to converse with the employees. Made my stressful experience into a more reasonable and foreseeable future that I can live by.

May 13, 2026
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Reply from Sands & Associates

We are happy you found our staff welcoming and that you are now moving towards a debt free future.

Rated 5 out of 5 stars

Excellent

Friendly staff that made me feel at ease and explained the process clearly and simply.

May 13, 2026
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Reply from Sands & Associates

We are pleased to hear the insolvency process was explained clearly by our staff.

Rated 5 out of 5 stars

they were real people better than the commercialabout…

I’ve seen the commercial on TV about sand and associates people praising them how they’d help them when they needed help. So I contacted Sand and associates. The people that helped me went beyond what the commercial said they set my mind at ease I could actually start sleeping through the night without worrying anymore. The representative gave me peace of mind and they treated me like a human being when all my creditors just wanted money money money They made me feel alive again thanks to San and associates

May 12, 2026
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Reply from Sands & Associates

We are glad your insolvency experience was able to put your mind at ease and you can now move forward debt free.

Rated 5 out of 5 stars

I totally had a great exam

I totally had a great experience, no judgment, no Drama, nothing just happy people doing their jobs. Thank you

May 5, 2026
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Reply from Sands & Associates

We are glad your experience with our staff was a positive one.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. I highly recommend Sands and Associates, they are so helpful and very kind. Thank you Julie for all your help!

May 13, 2026
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Reply from Sands & Associates

We appreciate your recommendation and are happy you had a positive experience.

Rated 5 out of 5 stars

The kindest and most helpful people

The kindest and most helpful people, they truly take the time to listen and help, going above and beyond, I could t recommend them more! So thankful I got in contact with them :)

May 6, 2026
Unprompted review
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Reply from Sands & Associates

We are pleased to hear you found our staff compassionate and supportive. Thank you for your recommendation.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Sand & Associates during my consumer proposal process. They were professional, understanding, and never made me feel judged about my financial situation. Everything was explained clearly, and they guided me step by step throughout the process.Their team was responsive whenever I had questions, and they helped reduce a lot of the stress and anxiety I was feeling. The process felt organized and manageable because of their support.I’m very thankful for their help and would highly recommend Sand & Associates to anyone looking for honest and compassionate financial guidance.

April 30, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We aim to provide assistance throughout the insolvency process in a professional, non-judgmental and compassionate manner. We are glad your stress was reduced significantly and the process was manageable.

Rated 5 out of 5 stars

They’re the best!!

From the very beginning their patience, kindness and understanding made the whole consolidation process painless and easy. I would recommend them to anyone in a heartbeat.

May 6, 2026
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Reply from Sands & Associates

We understand that reaching out for assistance with outstanding debt can be distressing. We strive to provide assistance in a clear and manageable way to ensure clients are able to successfully resolve their debt.

Rated 5 out of 5 stars

Distressed senior

I am a senior and became in terrible debt due to family circumstances. I saw an ad on TV for Sands and Associates and decided to call. Cindy was so helpful and supportive and it was a much easier process than I thought. I am very happy with the service I received and would recommend Sands and Assosiates to anyone.

April 22, 2026
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Reply from Sands & Associates

Life circumstances can change at anytime. We are pleased to be able to provide assistance to our clients when financial debt becomes overwhelming. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

Great experience!

Easy process & great service

May 5, 2026
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Reply from Sands & Associates

We are glad you found the insolvency process straightforward.

Rated 5 out of 5 stars

Experience

Omer was so helpful with helping me make the right choice with me for my debt. He answered all my questions with great detail via phone, text and email. I am so happy I was able to connect with him and can finally put my debt issues in the past. Thank you!

April 29, 2026
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Reply from Sands & Associates

We are happy to hear our team answered all of your questions and assisted you with making the best choice for you to resolve your debt.

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