Sands & Associates Reviews 3,396

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful financial situations much more manageable. Many highlight the exceptional customer service, noting that the team is organized, transparent, and takes a personal interest in clients' needs, providing clear explanations and guidance throughout the process. The overall service is frequently described as efficient and supportive, with people appreciating the quick responses and the ease of understanding complex financial matters. However, some reviewers were not happy with delays and a perceived lack of urgency, which led to significant personal financial issues for them. A few other people also felt that the assigned personnel were not knowledgeable or confident, and that their concerns were dismissed, leading to frustration and a need for repeated clarification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the support, understanding, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and appreciation... See more

User experience

People report positive experiences with user experience, describing it as amazing, easy to deal with, and... See more

Payment

Clients share positive opinions on payment, with many expressing relief and gratitude for the impact the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm throug... See more

Company replied

Rated 5 out of 5 stars

Support and understanding and most importantly guidance was very quick, and very much appreciated. At a horribly stressful time I felt taken care of. I cannot say thank you enough.

Company replied


Company details

  1. #5 of 9 best companies in Debt Relief Service
  2. #5 of 20 best companies in Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

made me feel good about my financial…

made me feel good about my financial future. Great people who helped me through this trying time.

April 8, 2026
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Reply from Sands & Associates

We are pleased we were able to assist you with moving towards a debt free future.

Rated 5 out of 5 stars

Sands and Associates are a great team…

Sands and Associates are a great team to work with. They are reliable and trustworthy.

April 10, 2026
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Reply from Sands & Associates

We value our clients and appreciate the trust that is given to us to assist them with resolving their debt. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

I am so happy and relieved to feel…

I am so happy and relieved to feel free… after so many years spent paying off my debts. Thank you to the whole team for their support, which allowed me to rebuild my life after this whole process.

April 9, 2026
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Reply from Sands & Associates

Supporting our clients throughout their insolvency journey is important to us. We are pleased to hear you are ready to move forward debt free.

Rated 5 out of 5 stars

I was nervous and anxious but the…

I was nervous and anxious but the process was smooth sailing and easy peasy lol thank you to sands and associates for helping me:) I highly recommend them :)

April 9, 2026
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Reply from Sands & Associates

Thank you for your kind recommendation. We are pleased you found the insolvency process straightforward.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Sands & Associates. From start to finish, they took care of everything for me while I pursued a consumer proposal. The entire team was professional, knowledgeable, and incredibly supportive throughout the process.

They made what initially felt overwhelming much easier to understand and handled every detail with care and efficiency. I truly appreciated their clear communication and how they always made themselves available to answer any questions I had.
I highly recommend Sands & Associates to anyone considering a consumer proposal or needing financial guidance. Their expertise and dedication made a stressful situation feel manageable, and I’m very grateful for their help.

April 9, 2026
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Reply from Sands & Associates

Thank you for your wonderful review. We are delighted our staff were able to assist you with resolving your debt with kindness and efficiency. Debt can be overwhelming and our team strive to provide assistance in a professional and approachable manner.

Rated 5 out of 5 stars

They were respectful

They were respectful, helpful and kind. Good explanation of everything.

April 1, 2026
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Reply from Sands & Associates

Our staff is committed to assisting our clients through the insolvency process with kindness and respect.

Rated 5 out of 5 stars

Very professonial

Very professonial. All details explained, kept up todate with timely communications.

April 9, 2026
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Reply from Sands & Associates

Thank you for your kind words. Keeping our clients informed about their insolvency is important to us.

Rated 5 out of 5 stars

Fast, Supportive, and Life-Changing

⭐⭐⭐⭐⭐ Exceptional Support During a Difficult Time

I can’t thank Sands & Associates enough for helping me through one of the most stressful times in my life. From the very beginning, I felt supported and understood. A special thank you to Hannah, who was incredibly kind, patient, and professional throughout the entire process. She took the time to explain everything clearly and always made sure I felt comfortable and informed.

Because of her guidance, I finally feel a huge sense of relief and a fresh start. I truly appreciate the care and dedication shown to me. I highly recommend Sands & Associates to anyone needing help—they genuinely care about their clients.

April 8, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. Our team takes the time to listen to and understand each of our clients situations and goals, providing guidance for resolving debt and moving towards being debt free. We are glad you are looking forward to a fresh start.

Rated 5 out of 5 stars

Great experience with Sands and Associates!

I had a wonderful experience dealing with Dana and her team at Sands! Very kind and understanding and helped me work out a way to keep my vehicle which was so important to me. I'm very happy that my proposal was approved by my creditors and I know longer have the stress of never-ending phone calls. Thank you to Dana and her team. I would highly recommend Sands and Associates to anyone struggling with debt.

April 1, 2026
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Reply from Sands & Associates

Thank you for your kind recommendation. We are glad that a proposal allowed you to retain your vehicle. Our team speaks with our clients about their specific situations and provides the best options available for debt resolution.

Rated 5 out of 5 stars

When my world was up side down. Sands and Associates flipped it back to being a Beautiful life again.

What made my experience great. Great isn't the word, AMAZING experience. What made it AMAZING, Angelica Heppner. I wasn't sure what to do, I was so stressed and upset with myself. Angelica saw that in me and was so kind, gentle with my thoughts. She talked to me like I was Human. Not just another down and out person. Really, she's the best person I needed to start my Beautiful life again. Angel sent.

Sands and Associates have such Professional, Compassionate Associates working for them. Very supportive. Knowledge to get the job done right. People who see you and hear you. Recommend them to anyone

February 2, 2026
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Reply from Sands & Associates

Thank you for the wonderful recommendation. We are glad your experience with our team was so positive and uplifting. Our team understands that debt can be stressful and works together with our clients to find the best solution for each situation.

Rated 5 out of 5 stars

Sandeep and crew worked hard.on the…

Sandeep and crew worked hard.on the issues and did what was promised. Thats is all good.
But on the other hand doing the consumer proposal does come with problems. And Im trying to navigate ways to achieve these like getting to see my family on the island... major issue if your using all your fund to pay the fee, per month. How do you afford to buy a gift visa . To be able to book reservation for the trip over and back .. $300. Visa is planned for August trip.. 320 to purchase so $80. Per month.. then things like the war happens fuel goes from $50. Per month to $90. None of these are put in the as factors .
No savings.. put in my budget.. so the 80 comes from crunching the numbers and doing without .. its all frustrating..

February 28, 2026
Rated 5 out of 5 stars

Absolutely amazing associates

Absolutely amazing associates!
When I felt hopeless with my situation Sandy assured me I’m not alone. I can’t say enough about this company except thank you for alleviating the amount of stress and anxiety I was having. I would recommend this company to anyone who is struggling financially.

March 31, 2026
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Reply from Sands & Associates

Thank you for your recommendation. We understand living with debt can be challenging and that is why our staff work closely with our clients to guide them towards being debt free in a calm and supportive manner.

Rated 5 out of 5 stars

Sands was amazing

David was amazing! He is informative, reassuring, knowledgeable, kind and above all, non judgmental. Couldn’t say enough good things about my experience with Sands!

March 30, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. Assisting our clients with resolving their debt in a non-judgmental and reassuring manner is something we strive for.

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, polite and attentive

March 25, 2026
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Reply from Sands & Associates

Thank you for your kind words.

Rated 5 out of 5 stars

Carolyn was amazing

Carolyn was amazing. She explained everything clearly from the first step to the last and was very professional and understanding throughout the entire process. This is a big step for someone to take, and it can come with a lot of shame, but not once did she make me feel less than. My experience was excellent.

April 3, 2026
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Reply from Sands & Associates

We are so pleased you found our staff professional and compassionate while assisting you on your journey towards being debt free.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Sands & Associates for my consumer proposal. They contacted me promptly and handled my case with a high level of professionalism from start to finish. Everything was explained clearly, and the process moved forward smoothly without unnecessary delays.

Most importantly, they delivered exactly as promised, which gave me confidence and peace of mind during a stressful time. I would definitely recommend their services to anyone considering a consumer proposal.

February 13, 2026
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Reply from Sands & Associates

Thank you for your kind review and recommendation. We are pleased to hear the process was straight forward and stress free.

Rated 5 out of 5 stars

Catherine Harris made the process as…

Catherine Harris made the process as easy as possible. She was incredibly helpful and indulged many silly questions from me. I very much appreciate the work she’s done on my behalf and i can’t help but consider her to be a blessing in my life during a very difficult time

March 25, 2026
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Reply from Sands & Associates

We are pleased to hear that our staff were able to assist and reassure you as you started your journey to being debt free.

Rated 5 out of 5 stars

This company helped me out so much with…

This company helped me out so much with my debt. Especially Omer who handled everything for me. It all went really well. He was very professional prompt in handling everything.

April 1, 2026
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Reply from Sands & Associates

Thank you for your kind review. Our staff are available to assist clients with their financial debt situations, supporting them on the road to being debt free.

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