Sands & Associates Reviews 3,396

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful financial situations much more manageable. Many highlight the exceptional customer service, noting that the team is organized, transparent, and takes a personal interest in clients' needs, providing clear explanations and guidance throughout the process. The overall service is frequently described as efficient and supportive, with people appreciating the quick responses and the ease of understanding complex financial matters. However, some reviewers were not happy with delays and a perceived lack of urgency, which led to significant personal financial issues for them. A few other people also felt that the assigned personnel were not knowledgeable or confident, and that their concerns were dismissed, leading to frustration and a need for repeated clarification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the support, understanding, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and appreciation... See more

User experience

People report positive experiences with user experience, describing it as amazing, easy to deal with, and... See more

Payment

Clients share positive opinions on payment, with many expressing relief and gratitude for the impact the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm throug... See more

Company replied

Rated 5 out of 5 stars

Support and understanding and most importantly guidance was very quick, and very much appreciated. At a horribly stressful time I felt taken care of. I cannot say thank you enough.

Company replied


Company details

  1. #5 of 9 best companies in Debt Relief Service
  2. #5 of 20 best companies in Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience overall

Great experience overall! The process was smooth and everything was done in a professional manner. Thanks to Anne and her team!

March 31, 2026
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Reply from Sands & Associates

We are glad your experience was a positive one.

Rated 5 out of 5 stars

It’s the right choice

Sands and Associates did its best and eventually provided a solution to my debt woes. 👍

March 31, 2026
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Reply from Sands & Associates

Thank you for your kind words. We are pleased a suitable solution was provided for you.

Rated 5 out of 5 stars

Outstanding Professionalism and Compassion - Highly Recommended Debt Solution Team

I had a very positive and outstanding experience working with for my consumer proposal in Surrey.

From the beginning, their team was professional, knowledgeable, and genuinely supportive. Estate Managers Hashan and Larisa, along with Licensed Trustee Catherine, demonstrated exceptional professionalism, compassion, and care throughout the entire process. They took the time to clearly explain every step and all available options, helping me understand the implications and feel confident in moving forward.

Communication was consistent, prompt, and transparent. Whenever I had questions, they were readily available and provided clear guidance. What stood out most was their respectful and non-judgmental approach, something that truly made a difference during what could have been a very stressful time.

They helped turn an overwhelming financial situation into a manageable and structured plan. Thanks to their guidance, I now feel confident about rebuilding my financial future.

I’m truly grateful to Hashan, Larisa, Catherine, and the entire Sands & Associates team. I highly recommend them to anyone seeking trustworthy, professional, and supportive debt solution services.

February 5, 2026
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Reply from Sands & Associates

Thank you so much for your kind review. We are pleased our staff assisted you on your journey to resolving your debts with professionalism, kindness and compassion. Providing assistance to clients with respect and clarity is something we strive for.

Rated 5 out of 5 stars

Darlene was absolutely fantastic

Darlene was absolutely fantastic. She was patient, kind and got straight to the point. She truly went above and beyond, and there is no one else I would have wanted to help me through this process.
Impeccable service Darlene, thank you so much!

March 31, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are glad you found our staff to be friendly and professional.

Rated 5 out of 5 stars

Amazing staff.

We were in over our heads with stress for so long trying to figure out how to get ahead and clear up our debt. Jagdip made a stressful situation and turned it into a positive thing for our family. He was very helpful, kind , understanding and non judgmental and made this process easy for us.

March 31, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. Our team works with our clients throughout the entire insolvency process to guide them towards a debt free future. We are pleased it was a positive experience for you.

Rated 5 out of 5 stars

Hannah and the Sands team were a…

Hannah and the Sands team were a pleasure to deal with. I appreciated the level of professionalism in helping me through some financial hardships. I also want to acknowledge the team was non-judgemental throughout the process and treated me with utmost respect. I’m genuinely grateful for all of their support and can now start building a brighter future for myself and family. I highly recommend!!

Thank you Hannah and Sands & Associates!!

March 28, 2026
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Reply from Sands & Associates

Thank you for your kind review. Our team takes time to provide clients with the best options for their specific situation. We are pleased you found the process stress free and non-judgmental.

Rated 5 out of 5 stars

Seamless experience

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend their services. They were not only knowledge, but kind and considerate. Regina was my girl.

March 23, 2026
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Reply from Sands & Associates

Thank you for your wonderful recommendation. We are pleased you found our team knowledgeable and that you were assisted efficiently and with kindness.

Rated 5 out of 5 stars

Dealing with Omar was absolutely…

Dealing with Omar was absolutely excellent. He was thorough with explanations and made the whole process easy and I highly recommend this company.

March 23, 2026
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Reply from Sands & Associates

Thank you for your kind review and recommendation.

Rated 5 out of 5 stars

I went in very nervous and honestly…

I went in very nervous and honestly feeling bad about my situation. Anne was so friendly and non-judgmental, making the process easy. I felt happy and positive about my future.

March 1, 2026
Unprompted review
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Reply from Sands & Associates

Thank you for sharing your experience with us. Our staff work to provide our clients with a stress free insolvency experience.

Rated 5 out of 5 stars

My experience with Sands & Associates…

My experience with Sands & Associates was very helpful and they just made the process smooth and stress free. I would definitely recommend Sands & Associates to anyone.

March 24, 2026
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Reply from Sands & Associates

Thank you for your kind words and recommendation. We are glad you found the process stress free.

Rated 5 out of 5 stars

Rabiya Sharda was very friendly and her…

Rabiya Sharda was very friendly and her experience and knowledge of budgeting is going make me succeed. i really enjoyed her advice and look forward to my next session.
also a big shout out to Hashan. he was also pleasant to deal with and was focused on the best for me.
Cant say enough! Sands and Associates are top notch!!!

March 26, 2026
Unprompted review
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Reply from Sands & Associates

We are pleased to hear that our counseling team assisted you with creating a budget. Our team always has our clients best interests in mind.

Rated 5 out of 5 stars

People who care

Very friendly/understanding and ready to go the extra mile to help you as a person, not just another statistic.. Thank you very much

March 24, 2026
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Reply from Sands & Associates

Thank you for your kind words. We appreciate being able to assist our clients with paying their debt in full and moving forward debt free.

Rated 5 out of 5 stars

Great Experience

I called Sands& Associates to apply for a consumer proposal without knowing how it works at all. Hannah was a gem and she explained everything very openly and guided me through the whole process. And now from around 40k debt (including interests), and multiple debtors, I am down to 6600 with just one payment which I can easily manage.
Thank you very much Hannah and Sands& Associates for their great work to get me back on track with no worries.

March 25, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We are glad Hannah was able to assist you with moving forward with a consumer proposal and a debt free future.

Rated 5 out of 5 stars

Both Omer and Jennifer were very…

Both Omer and Jennifer were very helpful throughout the process! They were always there to answer my questions and made me feel comfortable. I appreciate the effort and work that was put into my file.

March 19, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. Our staff are available to answer any questions or concerns you may have to ensure you feel comfortable in moving towards being debt free.

Rated 5 out of 5 stars

Everything I needed

My debt wasn't huge, but it was still holding me back. Doing a consumer proposal was a strategic move to gain financial freedom and rebuild my credit. The people at Sands and Associates were very helpful. Making the transition easy for me to do. I will easily recommend them to anyone trying to rebuild their life financially

March 4, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us and recommending our office. We are glad you found a consumer proposal was the best choice for you in your journey to financial freedom and rebuilding your credit.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Sands & Associates. From the very beginning, their team was professional, knowledgeable, and genuinely supportive. They took the time to clearly explain all of my options and made sure I felt comfortable every step of the way.

What really stood out to me was their empathy and understanding—they never made me feel judged, and they handled everything with discretion and respect. The process was much smoother than I expected, and they were always available to answer questions or provide reassurance when needed.

I would highly recommend Sands & Associates to anyone looking for trustworthy, compassionate, and expert financial guidance. They truly go above and beyond to help their clients move forward with confidence.

February 10, 2026
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Reply from Sands & Associates

Thank you for your kind review and recommendation. Our staff take time to guide our clients through the insolvency process with knowledge and compassion to help those who contact us to move forward to being debt free. We are glad you felt respected and understood and are looking forward to a debt free future.

Rated 5 out of 5 stars

Simple process

Simple process, helpful and understanding non judgmental staff :)

March 18, 2026
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Reply from Sands & Associates

Thank you for your kind review.

Rated 4 out of 5 stars

My experience I felt the question asked…

My experience I felt the question asked were very helpful with my understanding the importance in learning how to budget my income and keep track of all my spending habits and how to live with what my needs not what I want will make me financially stable in my future.

March 24, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are glad you found the questions helpful and that you will be able to move forward in the process of becoming debt free.

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