Sands & Associates Reviews 3,396

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful financial situations much more manageable. Many highlight the exceptional customer service, noting that the team is organized, transparent, and takes a personal interest in clients' needs, providing clear explanations and guidance throughout the process. The overall service is frequently described as efficient and supportive, with people appreciating the quick responses and the ease of understanding complex financial matters. However, some reviewers were not happy with delays and a perceived lack of urgency, which led to significant personal financial issues for them. A few other people also felt that the assigned personnel were not knowledgeable or confident, and that their concerns were dismissed, leading to frustration and a need for repeated clarification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the support, understanding, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and appreciation... See more

User experience

People report positive experiences with user experience, describing it as amazing, easy to deal with, and... See more

Payment

Clients share positive opinions on payment, with many expressing relief and gratitude for the impact the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm throug... See more

Company replied

Rated 5 out of 5 stars

Support and understanding and most importantly guidance was very quick, and very much appreciated. At a horribly stressful time I felt taken care of. I cannot say thank you enough.

Company replied


Company details

  1. #5 of 9 best companies in Debt Relief Service
  2. #5 of 20 best companies in Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was well explained easy to…

It was well explained easy to understand
Happy to get my debt reduced by 70 % in the proposal

February 3, 2026
Unprompted review
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are glad you have chosen Sands and Associates to assist you in the process of becoming debt free.

Rated 5 out of 5 stars

Staff is amazing

Staff is amazing, Hannah and her team made the process very easy. There was no pressure getting paper work emailed off to her and her team because I took forever getting my document's together.. they made it easy and I'm very great full to her and her team..
No more collection calls no more threatening emails.highly recommended
Sands &Associates.

March 24, 2026
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Reply from Sands & Associates

We are pleased that you found the process straight forward and pressure free. Hannah is understanding in her guidance of clients through the insolvency process. We are glad you were able to take the first step to financial freedom from debt.

Rated 5 out of 5 stars

Sands & Associates is a company that…

Sands & Associates is a company that truly have your best interests.

February 16, 2026
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Reply from Sands & Associates

Thank you for your kind words. We strive to assist our clients in a kind and understanding manner.

Rated 5 out of 5 stars

Made the process very comfortable and…

Made the process very comfortable and easy to understand my options. Patient and kind staff

March 11, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We are pleased our team was able to provide you with your best options in an understandable manner.

Rated 5 out of 5 stars

Great communication quickly got…

Great communication quickly got everything done would recommend

March 23, 2026
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Reply from Sands & Associates

Thank you for your kind words and referral. Providing clear communication about available options for each client's individual situation is something we stive for.

Rated 5 out of 5 stars

Highly recommend for financial peace of mind!

I had an excellent experience with Sands & Associates. Dealing with financial stress is incredibly difficult, but their team was understanding, professional, and completely non-judgmental. They clearly explained all my options and helped me find a clear path forward. I finally feel like a weight has been lifted off my shoulders. Thank you so much for your help!

February 16, 2026
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Reply from Sands & Associates

Thank you for your review and kind words. We are pleased to hear that our staff provided assistance to you in a stress-free manner. We approach each client's situation with compassion and understanding and believe our professionalism is what sets us apart.

Rated 5 out of 5 stars

She was friendly to talk to lots of…

She was friendly to talk to lots of information very comfortable. I recommend her to anybody Arron Robinson.

March 18, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We are pleased that Dana was able to provide you with the information best suited for your situation.

Rated 5 out of 5 stars

Professional, quick responses and very helpful.

I had a really good experience with Sands & Associates. They were very helpful throughout the process and always responded quickly whenever I had questions, which I really appreciated. Everything was explained clearly, and I never felt lost or unsure about what was happening. I’m very satisfied and would definitely recommend them.

March 18, 2026
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Reply from Sands & Associates

Thank you for sharing your review. We're glad to hear you had such a positive experience and felt supported throughout the entire process. Providing clear communication and timely responses is very important to us, and it's great to know you never felt unsure or lost along the way.

We appreciate your recommendations and your trust in Sands & Associates.

Rated 5 out of 5 stars

Yulia was such a helpful person and…

Yulia was such a helpful person and made me feel at ease

March 17, 2026
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Reply from Sands & Associates

Thank you for your kind review. We're delighted to hear Yuliya was able to help you feel at ease—that's exactly the kind of support we strive to provide.

Rated 5 out of 5 stars

Friendly and knowledgeable associates

Friendly and knowledgeable associates. No feeling of pressure with a sense of understanding and a willingness to listen. Highly recommended.

March 17, 2026
Unprompted review
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Reply from Sands & Associates

Thank you for your review and recommendation. We're happy to hear you felt supported by our team and you experienced a pressure-free environment.

Rated 3 out of 5 stars

The team should know my work schedule…

The team should know my work schedule as they were informed during the deep probe into getting help in the first place
Scheduling me for counseling when they already know I would be at work dosent help and does not inspire confidence in this team

March 10, 2026
Rated 5 out of 5 stars

I recently fell financially having…

I recently fell financially having thought i needed to file for bankruptcy. But with Katherine Harrison helped me get into a consumers proposal. She dramatically took the weight off my shoulders. Thabk goodness for her work snd time she put into my case. Forever grateful

March 10, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're delighted to hear Katherine was able to guide you toward a consumer proposal and help lift that weight off your shoulders. Katherine is an incredible asset to our team, and every client is happy to work with her. We are grateful for your trust and happy we could support you through this process.

Rated 5 out of 5 stars

Had a great experience with Sands &…

Had a great experience with Sands & Associates. Very simple to navigate

March 16, 2026
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Reply from Sands & Associates

Thank you for your kind review. We're pleased to hear you had a great experience and found the process simple to navigate. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

Professional and supportive service

Very professional and helpful service. The team at Sands & Associates explained the process clearly and supported me throughout my consumer proposal.

March 12, 2026
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Reply from Sands & Associates

Thank you for your kind review. We're happy to hear our team was able to clearly explain the process and support you throughout your consumer proposal. We appreciate you taking the time to share your experience and your trust in Sands & Associates.

Rated 5 out of 5 stars

Exceeded my expectations!

My estate manager was very professional and helpful. She turned what was a stressful time into something quite manageable for me.

March 12, 2026
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Reply from Sands & Associates

Thank you for your kind review. We're happy to hear your estate manager was able to support you with professionalism and care. Turning a stressful situation into something manageable is exactly what we strive for.

Rated 5 out of 5 stars

Got debts? Choose Sands & Associates!

They are so amazing to work with and they helped me choose what was best for me. I feel like a weight is off my shoulders now. They were very understanding and caring from the start. Thank you so much to the team! 10/10 would recommend.

March 11, 2026
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Reply from Sands & Associates

Thank you for your kind words. We are pleased to hear our team was able to support you and help you find the option that was best for your situation. Hearing that you feel a weight off your shoulders means a lot to us. We appreciate your trust, your recommendation, and you taking the time to share your experience.

Rated 5 out of 5 stars

I’ve had a consistently excellent…

I’ve had a consistently excellent experience with Sand & Associates. Their team is knowledgeable, responsive, and truly committed to delivering quality service. What stands out most is their professionalism and the clarity with which they communicate every step of the process. They take the time to understand individual needs and provide thoughtful, reliable guidance.
Their attention to detail and willingness to go the extra mile make them a standout firm. I feel confident and well-supported working with them, and I would gladly recommend Sand & Associates to anyone looking for dependable expertise and exceptional client care.

March 5, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We are thrilled to hear that you've had a consistently excellent experience with our team. Providing knowledgeable guidance, clear communication, and dependable support is something we care deeply about. It means a lot to know that our professionalism, attention to detail, and commitment to understanding each client's situation stood out to you.

Thank you for trusting Sands & Associates.

Rated 5 out of 5 stars

Life-changing support and excellent service

I am very grateful for the help I received from Sands & Associates. From the beginning, the team was professional, respectful, and very supportive. They explained the consumer proposal process clearly and helped me find the best solution for my situation.

I especially want to thank Helen for her patience and guidance. She helped me a lot, answered all my questions, and made the whole process much less stressful.

Thanks to their support, I now feel much more confident about my financial future. I highly recommend Sands & Associates to anyone who needs help dealing with debt.

March 11, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're glad to hear that our team was able to support you with professionalism, respect, and clear guidance throughout the consumer proposal process.

Helen will be so happy to hear your kind words—her patience and dedication in answering all your questions and making the process less stressful really shine through. We appreciate your recommendation and your trust in Sands & Associates.

Rated 5 out of 5 stars

Best decision

Grateful to be referred by a friend. Radhika helped me through out the process without judgement. She explained everything in a manner that was helpful and easy to follow.
Thank you!

March 2, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're happy to hear your friend referred you and that Radhika was able to guide you through the process with understanding and without judgement. It's wonderful to hear that everything was explained in a clear and helpful way. We appreciate your kind words and your trust in Sands & Associates.

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