Sands & Associates Reviews 3,398

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and understanding, making stressful financial situations much more manageable. Many highlight the exceptional customer service, noting that the team is organized, transparent, and takes a personal interest in clients' needs, providing clear explanations and guidance throughout the process. The overall service is frequently described as efficient and supportive, with people appreciating the quick responses and the ease of understanding complex financial matters. However, some reviewers were not happy with delays and a perceived lack of urgency, which led to significant personal financial issues for them. A few other people also felt that the assigned personnel were not knowledgeable or confident, and that their concerns were dismissed, leading to frustration and a need for repeated clarification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the support, understanding, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and appreciation... See more

User experience

People report positive experiences with user experience, describing it as amazing, easy to deal with, and... See more

Payment

Clients share positive opinions on payment, with many expressing relief and gratitude for the impact the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for expert financial restructuring, this is the firm to go to. They are organized, transparent, and take the stress out of the paperwork. Grateful for their help and highly recommend... See more

Company replied

Rated 5 out of 5 stars

This Company, and Cindy Wallas in particular, have been incredibly helpful dealing with my financial troubles. She was incredibly helpful guiding me through the process, and helped me feel calm throug... See more

Company replied

Rated 5 out of 5 stars

Support and understanding and most importantly guidance was very quick, and very much appreciated. At a horribly stressful time I felt taken care of. I cannot say thank you enough.

Company replied


Company details

  1. #5 of 9 best companies in Debt Relief Service
  2. #5 of 19 best companies in Financial Consultant

Written by the company

Founded in 1990 and currently operating from a network of local offices throughout BC – Sands & Associates are multi-year Consumer Choice Award winners who provide individuals and small businesses with real solutions to debt. As Licensed Insolvency Trustees, we are the people who can legally shield you from your creditors when you need a plan to deal with your debts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Life-changing support and excellent service

I am very grateful for the help I received from Sands & Associates. From the beginning, the team was professional, respectful, and very supportive. They explained the consumer proposal process clearly and helped me find the best solution for my situation.

I especially want to thank Helen for her patience and guidance. She helped me a lot, answered all my questions, and made the whole process much less stressful.

Thanks to their support, I now feel much more confident about my financial future. I highly recommend Sands & Associates to anyone who needs help dealing with debt.

March 11, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're glad to hear that our team was able to support you with professionalism, respect, and clear guidance throughout the consumer proposal process.

Helen will be so happy to hear your kind words—her patience and dedication in answering all your questions and making the process less stressful really shine through. We appreciate your recommendation and your trust in Sands & Associates.

Rated 5 out of 5 stars

Best decision

Grateful to be referred by a friend. Radhika helped me through out the process without judgement. She explained everything in a manner that was helpful and easy to follow.
Thank you!

March 2, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're happy to hear your friend referred you and that Radhika was able to guide you through the process with understanding and without judgement. It's wonderful to hear that everything was explained in a clear and helpful way. We appreciate your kind words and your trust in Sands & Associates.

Rated 5 out of 5 stars

Excellent experience. I worked with John M and Maggie H in…

I worked with John M and Maggie H in Surrey, BC. Maggie assisted me in gathering the necessary documentation for my application for a consumer proposal and she was very helpful.

John was very kind, patient, non-judgemental and knowledgeable. John was made the process easy and stress free and I am now on a path to being debt free.

Thank you John and Maggie and Sands and Associates.

If you’re experiencing financial stress and difficulty and at a loss for what to do, do not hesitate to contacts Sands and Associates and within a relatively short time frame, they’ll set you up with a plan to be debt free too.

March 10, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're glad Maggie was able to help you gather everything needed for your consumer proposal and that John provided the kindness, patience, and non-judgmental support that made the process feel easier and less stressful.

It's wonderful to hear you now feel on a clear path toward becoming debt-free. John and Maggie will appreciate your kind words. Thank you for your trust in Sands & Associates and for recommending us to others who may be going through financial stress.

Rated 5 out of 5 stars

Great Team

Thanks for the help. Sands and Associates helped me alot with my dept and gave me a clear picture of the process. Special thanks to Anne and Sandeep.

March 4, 2026
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Reply from Sands & Associates

Thank you for your kind review. We're happy to hear our team could help you with your debt and provide a clear understanding of the process. Anne and Sandeep will appreciate your special mention. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

Great help

I never thought of bankruptcy at my age but; Sands & Associates gave me the direction i really needy and my options , very professional and strait forward ways for me to proceed with my situation. It was a huge relief when i was given a choice of solutions that suited me. Great team to work with
Thank you

March 4, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We understand that considering options like this can feel overwhelming, especially when it's not something you ever expected to face. We're delighted to hear our team was able to provide clear direction, explain your options, and help you find a solution that suited your situation.

Thank you for your kind words and trusting Sands & Associates to help you move forward.

Rated 5 out of 5 stars

Sandi was great

Sandi was great! Super helpful and quick with helping. Very informative and kind. The process was easy to understand, communication was great, amd it was simple to fix my issue.

January 7, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're happy to hear that Sandi was helpful, informative, and kind throughout the process. It's great to know the steps were easy to understand and that communication was clear and timely.

Rated 5 out of 5 stars

Stephanie Munsie was patient as I…

Stephanie Munsie was patient as I hesitated and very professional when I was ready.
I got all the information I needed and time to think the process through.
I am really pleased with my experience with company and Stephanie.

March 9, 2026
Unprompted review
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Reply from Sands & Associates

Thank you for sharing your experience. We're delighted to hear Stephanie was able to give you the time, patience, and professionalism you needed while considering your options. Making sure you have all the information and space to make the right decision is very important to us.

Rated 5 out of 5 stars

I am literally so grateful for the…

I am literally so grateful for the experience I had.

March 3, 2026
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Reply from Sands & Associates

Thank you for your review. We're grateful you chose Sands & Associates, and we're happy to hear you had such a positive experience.

Rated 5 out of 5 stars

consumer report

The experience from start to finish was super easy .

Jennifer and her team helped in every way to make this as painless as possible , and they were very knowledgeable .

March 7, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're happy to hear that Jennifer and her team were able to support you and make the process as smooth and painless as possible. Thank you for trusting Sands & Associates.

Rated 5 out of 5 stars

Great place they were super informative…

Great place they were super informative about all my options helped me fine the best option to get rid of my debt would recommend them to everyone look for help with debt

February 14, 2026
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Reply from Sands & Associates

Thank you for your kind review. We're happy to hear our team was able to clearly explain your options and help you find the best solution for your debt. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

I am satisfied with all the support…

I am satisfied with all the support provided in your service.

March 3, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're glad to hear that you're satisfied with the support provided by our team.

Rated 5 out of 5 stars

Glad I went with Sands & Associates

I had never used a service like this before, and I was nervous. They were absolutely awesome walking me through the steps. We settled on a credit proposal, and the amount of stress that has been lifted off my shoulders makes me feel like I can breath again .

October 24, 2025
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Reply from Sands & Associates

Thank you for sharing your experience. We understand that reaching out for help can feel nerve-racking, especially if it's your first time going through a process like this. We're glad our team was able to guide you through each step and help you feel comfortable along the way.

It's wonderful to hear that your consumer proposal has brought a sense of relief and that the stress has been lifted. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

Forever grateful for Sands and Associates

Sands and associates was great to deal with from the start. They weren’t pushy, and they got us a really good deal with our creditors for our consumer proposal. We couldn’t be happier with the result! What a sigh of relief knowing we can finally dig our way out of this mess and still afford to feed our family while doing it. Everyone who has helped us have been great. Thank you so much to Anette Zukowsky, Maggie Harris, Regina Pinto, and anyone else who had a hand in our journey. I can’t express how much of a relief this is for our growing family, and how excited I am for the future now.

March 4, 2026
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Reply from Sands & Associates

Thank you for sharing your experience. We're pleased to hear that the process felt supportive from the start and that you're happy with the outcome of your consumer proposal. It means a lot to know that the plan put in place has helped bring relief and made it possible to move forward while still supporting your family.

Annette, Maggie, Regina, and the rest of the team will appreciate your kind words. Thank you for your trust in Sands & Associates; we wish you and your growing family all the very best.

Rated 5 out of 5 stars

All my questions were answered and my…

All my questions were answered and my mind was immediately put at ease.

February 26, 2026
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Reply from Sands & Associates

Thank you for your kind words. We're glad all your questions were answered and that you felt at ease right away.

Providing clear guidance and reassurance during what can be a stressful time is very important to us.

Rated 5 out of 5 stars

Dana was absolutely approachable

Dana was absolutely approachable, very professional and made sense of everything.

March 4, 2026
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Reply from Sands & Associates

Thank you for your review. We're happy to hear that Dana was approachable, professional, and able to explain everything clearly. Thank you for choosing Sands & Associates.

Rated 5 out of 5 stars

New Leaf

I was comfortable dealing with everyone at Sands. All the associates were friendly and portrayed the most professional representation and knowledgeable and understanding....because of all that I'm able to sleep at night now because I don't have to worry about the excessive debt load I created and it's behind me and it's much easier to move forward in my life...thank you to everybody at Sands!

March 3, 2026
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Reply from Sands & Associates

Thank you for your kind review. We're thrilled to hear you felt comfortable with everyone at Sands and that our team's professionalism, knowledge, and understanding made a difference for you.

Knowing that you're now able to sleep at night without the weight of overwhelming debts means everything to us. Helping clients move forward with confidence and peace of mind is exactly why we do what we do.

Rated 5 out of 5 stars

Angelica made me few good about my…

Angelica made me feel good about my decision and not bad that I was in this position in the first place. Very professional but yet related to me. I will recommend her to anyone in this situation

February 2, 2026
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Reply from Sands & Associates

Thank you for sharing your experience with us. We're pleased to hear Angelica helped you feel confident in your decision and supported without judgement. That balance of professionalism and genuine understanding is so important, and she'll appreciate your kind words.

Thank you for your recommendation and choosing Sands and Associates.

Rated 5 out of 5 stars

They were so kind and…

They were so kind and unjudgemental.They explained my options so I could understand and make a smart decision. Thank you.

February 25, 2026
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Reply from Sands & Associates

Thank you for your kind words. We're delighted to hear you felt supported in a non-judgemental way and that your options were explained clearly so you could make the best decision for yourself.

Rated 5 out of 5 stars

easy non-judgemental and encouraging

easy non-judgemental and encouraging. Julie was a pleasure to work with and provided expert advice and guidance with navigating a difficult time with a consumer proposal. The process itself was very guided and straightforward.

February 28, 2026
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Reply from Sands & Associates

Thank you for your review. We're glad you found the process easy and free of judgement—that's exactly the environment we strive to create. Julie will appreciate your kind words about her expertise and support during such a difficult time. Thank you for trusting Sands & Associates.

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