Platinum Healthcare SL Reviews 

As someone who is extremely proactive about my my health, I tend to have many medical situations arise. Navigating new doctors in a new place can be very stressful and often futile at times. In my entire life of having health insurance, I've never received this level of personal attention and care before. Honestly, it's unequaled. Diana Bivol and Ann Windsor are exceptional, attentive, caring, invested and more. I could not be more grateful.

Really great, fast, friendly, professional and efficient service - this was really appreciated as the visa application process is very stressful and Diana and the team made this less stressful.

A huge thank you

Great service. They were all very helpful since the beginning. The premiums might be a bit higher but still well-deserved.

We have been very pleased by the professional services, timely responses and friendly employees at Sanitas. We do recommend Sanitas to everyone looking for a great expat insurance in Spain.

AVOID AT ALL COST! They have appalling customer service and complete disregard for your care. I had to wait three weeks before I had a consultant diagnose my fractured elbow and even then, I had to find a consultant that my friend recommended. Sanitas work with incompetent doctors and even worse customer service team. I had to pay over €3,500 euros for surgery I could have had for free on the public health service had I had it diagnosed immediately. There are plenty of better solutions to Sanitas.

Experience and quality of the medical staff is suburb. Getting an appointment regardless of the service was timely and effortless. Highly recommend.

The service I've received from Sanitas has been excellent. Diana has been incredibly helpful and patient with my requests and questions, and I'm very grateful for her assistance in navigating the healthcare cover required for residency.

Super helpful and generally easy experience. Apart from the variety of doctors and services available all around the country, whenever my mother or I have had any problem or doubt, our representative Diana Bivol, and Ann Winters have been of amazing help any time of the day and they have made and they continue to make life so much easier, so helpful and efficient, best customer service ever!

I took out Sanitas health insurance after hearing so many people recommend it to me in Spain. Wow! I am forever grateful that I did!

As soon as I took out health insurance with Sanitas, I knew I was in the best and safest hands. Nothing was ever too much trouble and they really did go above and beyond to make sure I was provided with the best care.

Everybody has their own health concerns and for me it is dermatology. I am fair skin and covered in freckles and moles, I have to be careful in the sun. Thanks to Sanitas I was able to have frequent check ups with different dermatologist before finding my favourite clinic which has been interclinic in La Cala de Mijas. The staff there were amazing and they quickly removed a suspicious mole. The wait for my results was incredibly fast and the service was second to none. I also had a gynaecology check up which came with a ultrasound and blood test. You really do get what you pay for and I would honestly recommend Sanitas to any Expat.

Had I still been living in Spain, I would still be using Sanitas. Taking out health insurance with Sanitas is one of the best decisions I’ve ever made and I hope to move back to Spain in the future. As soon as I do return, I will register with Sanitas again.

Thank you so much to all the staff at Sanitas. From the very first email up until the last one I received, they were always so helpful. Especially Diana and Ann. Their customer service is out of this world.

All the best to all at Sanitas! I will never forget your amazing service.

Dianna was amazing had everything sorted out in less than 2 days.

I have been so happy with the response time and what truly feels like personalized service from Sanitas.

I have not needed to use healthcare so far but throughout the application process and setup of our new policy that started on April 1, 2020 - We have been very happy with the customer service.
Today it was from Sanitas Customer Service representative Diana Bivol. She should get a raise in pay!

Ken March - An Expat in Valencia, Spain

My experience couldn’t have gone better, Diana my representative explained everything very well and assisted me in the whole process. It went by super quick and effortless, I’d give them more stars if I could

Diana Bivol was amazing. She was responsive and organized, and patient in answering our questions. One of our biggest worries about moving to Spain was getting a health policy that met our needs and also would meet visa requirements. It turned out that getting the insurance was one of the easiest parts of the process, thanks to Diana.

Diana in the Malaga office was extremely helpful and efficient. Very happy clients.

Diana Bivol is beyond AMAZING! She provides THE BEST CUSTOMER SERVICE!! So prompt in all of her communication and is very results-oriented. I absolutely love working with her - she's a real asset to your company!

The customer service is outstanding, we received our documents when we initially contracted very fast and the help throughout the policy is very much appreciated.
They do authorizations, changes anything required always there to help.

When my husband and I needed visa-compatible health insurance in Spain, Sanitasexpat made the entire process very easy. Once in Spain, setting up the web portal and phone app was a breeze, as was locating an English-speaking doctor nearby. Will use them again!

My experience in purchasing a health insurance policy with Sanitas was excellent. They had the exact product that I needed and helped me work through each step to apply, get approved, make the payment and even cancel the policy when it was not longer needed.. Each staff member was professional, kind, helpful and prompt.

The company has so many workers who is always happy to help in a short amount of time. I'm so glad that I choose this company to make my insurance. Thanks for the best customer service!

Diana Bivol in Calahonda, Malaga is a fanatstic manager.Professional and very serviceminded. The product is very good and covers most of all medical expenses.