I had a terrible time(@30 minutes) before being able to talk to a person. I had tried to use on-line banking and it changed to Dovenmuhle rather than SANTANDER. I downloaded Santander app and it was... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have already set up automatic payment with you in a very efficient, impressive way. So, I thought I was done with all this. Why am I getting emails asking me to do it again? Please check your sy... See more
Company replied
Lots of emails. Nothing that I can have those and bring up a browser on my banking PC to go login and create an account, etc. How hard is it to give a URL or other directions? Even if with some uni... See more
Company replied
Representative sounded like she was drunk or high on drugs. Kept repeating herself. I finally asked if there was anything else she needed since I already had my answer. Finally said goodbye to her and... See more
Company replied
Company details
Written by the company
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Contact info
P.O. Box 961245, 76161, Fort Worth, United States
- (888) 222-4227
- www.santanderconsumerusa.com
2.3
Poor
278 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I asked for a copy of my loan…
I asked for a copy of my loan application and never received it.
April 24, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Tracie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
This is a company with NO humanity at all
This is a company with NO humanity at all. GREEDY!
This was my 2nd car I bought thru them, first one paid off. They got paid by my car insurance and GAP. It wasnt enough, I still owed $2,200. I chose NOT finance with them on a new car due to the RUDE people in their call center. Calling me "sir". I am a female, no transgender here. They laughed, getting their jollies from pissing off a customer! What fun that is!
They got paid $23,000 from my insurance. I still owed, and they ramped on me, took my credit score into the toilet. Calling me at all hours, texting, emailing and mail. even tho this car was paid off 5 years ahead of time, they still harassed me endlessly even tho I told them to STOP! I struggled to make car payments on my new car along with this wrecked car. Accident cases take months to settle, so they added late fees. I asked them to remove it now that the case is finally settled and I can pay off what I owe. and NEVER do business again with them! They decided not to take off the late fees. Bye bye forever and I will tell everyone I meet not to finance thru them!
April 24, 2025
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
No help (twice called)
I called twice to set up my account online, but it tells me my email is already connected to an account. I tried to reset my password, but it tells me my account is locked. I spoke with a rep, and they tell me there is nothing they can do. All i got was we are sorry. So I'm stuck with no online account
April 21, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Murray! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
WORST BANKING EXPERIENCE
This has to be the absolute WORST banking experience I’ve ever had to deal with. My vehicle had been totaled and they have been insanely difficult on getting my insurance the information needed to pay off the loan. Finally after weeks of no response from Santander my insurance finally gets the paperwork they need and issue the check to pay it off. But now I’m stuck in limbo waiting for anyone competent enough apply the check towards my account. Now I’m stuck paying money towards a totaled car every month until someone can fix this. I have had my autopay setup and they gladly pulled the money from my account but then tell me that I’m past due. So now I’m losing money on this car and this bank is going to ruin my credit because they can’t properly post the money I paid ON TIME to my account. Their customer service is little to no help at all. The website is horrible and provides very minimal information. I would avoid having to do business with this bank at all costs !
March 20, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Nathan! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Lots of timeout errors on account creation.
Got an email to set up an account. Filled in the information, got a 6 digit security code. Entered the code, the website didn't proceed. Just spun and reset. I'm a little concerned this was a scam because the welcome message also used the wrong car, but eventually it let me log in and set up autopay with the correct car on the 3rd attempt. It's fine.
April 11, 2025
Unprompted review
Reply from Santander Consumer USA
Hello John! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any additional questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I was locked out of my account and the…
I was locked out of my account and the woman I talked to was very helpful of getting me unlocked
April 8, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Marlon! Thank you so much for taking the time to provide your feedback regarding your experience and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I just got with this bank
I just got with this bank, but I’m so blessed that they gave me a chance. I will not have one late payment!!!
April 9, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Nikki! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
They were nice and professional
They were nice and professional. Explained things and easy and Quick.
March 7, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Stacy! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I spoke with customer service and they…
I spoke with customer service and they are the most professional group of people you would recommend to everyone you know too do business with. I have 2025 Silverado Trail Boss and Santander owns the loan. All your questions and concerns are very satisfactory and if you feel you didn’t quite understand they break it down to your level of understanding. No one is felt out of order. Before ending your call your are definitely satisfied and at ease.
April 7, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Angela! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I have been put on a spam list after…
I have been put on a spam list after getting this loan. I am anxious to refinance with another lender.
April 4, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Raymond! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Please click here https://santanderconsumerusa.com/support#/articles/how-do-i-opt-out-of-receiving-email-communications----76962cdb-2b95-47cf-9ef3-e67b5bb1fac6 to review how to opt out of receiving email communications. We hope this helps and if you have any other questions or concerns, please feel free to give us a call at 888-222-4227. Have a great day!
System won’t let me log in to a new…
System won’t let me log in to a new account because you never removed the 2 old ones
April 2, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Kyra! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Asking me questions about my first…
Asking me questions about my first grade teacher’s name 42 years ago asking me my spouse’s name. I don’t have one. Ask me where my dad grew up. You don’t need to know that.
March 28, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Mark! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Everything that could go wrong went wrong - and then some
Initiating the lease was the most terrible experience that I've had in 30 years. I don't know who screwed up the mixup with the car (Santander had different car from what I was actually getting); but then Santander didn't get the lease paperwork correctly (one customer vs me and my wife).
UPDATE 5/7/2025 - for the record, over a month later I did not receive any calls from Santander. Not saying I need one at this time; but the response promised one in 24-48 hours
UPDATE 8/2/2025 - As is common security best practice, I am not providing PII during unsolicited inbound calls. Moreover, I am not expecting any information that would require authentication. Finally, you have my phone number that you are calling - you are welcome to send OTP to it for verification. Your comment makes me feel even more uncomfortable due to your disregard of security best practices.
March 20, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Felix! Thank you so much for taking the time to provide your feedback. This definitely isn't the experience we want for any of our customers, and we'll be happy to have one of our specialists look into this for you. Your information has been sent over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day! UPDATE 5/7/25; Hello Felix! We appreciate the update but we did confirm that one of our specialists did attempt to contact you via phone and email. Per our record we show a phone call attempt on 4/1/2025 which there was no answer, but a voicemail message was left, and an email was also sent out the same day trying to make contact. We also confirmed a 2nd attempt was made on 4/2/2025 and per our records there was an answer but the party that answered refused to verify any information, and no further assistance could be provided without authenticating information. If further assistance is needed please feel free let us know and we'll be happy to have another specialist reach out or you can also give us a call at 888-222-4227. Have a great day!
easy to deal with nice and pleasant to…
easy to deal with nice and pleasant to deal with
March 14, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Antje! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Vehicle
Vehicle: 2017 CHEVROLE CORVETTE
Terrible service, mainly cause this wasn't me!!!
March 20, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Pablo! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I appreciate this lender looking 👀…
I appreciate this lender looking 👀 beyond some credit card accounts I had to stop paying on because it was a rip off. I appreciate this lender taking into consideration that I have Never 🚫 had a Repossession of any vehicle 🚗 I ever agreed to purchase. I have paid in full every auto loan I have ever had.
Thanks 🙏 for all of the kindness and understanding.
Dennis W Mooney Jr
Lenoir, NC 28645
March 7, 2025
Unprompted review
Reply from Santander Consumer USA
Hi Dennis! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
You guys sold me a dangerous car!!
You guys sold me a dangerous car!!! All the lights came on and the car is in the shop for repairs that’s totaling $3000 to be fixed because the warranty was VOID because if a previous accident!!!
February 22, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Shatassia! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
No experience car note is to high to…
No experience car note is to high to much for me to pay for
March 12, 2025
Unprompted review
Reply from Santander Consumer USA
Hi Wayne! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
The professionalism of the staff and…
The professionalism of the staff and quick response to any questions I had.
February 17, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Fawn! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Always a Scope for Improvement
I have received my first email on the TESLA lease from your bank. The initial registration and ID creation was smooth. One confusion was on the AppStore as there are some 2 or 3 apps with the same ICON and almost same caption. A link to the AppStore in your Welcome Email will avoid any confusion.
March 4, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Abhishek! Thank you so much for taking the time to provide your feedback and we appreciate your business. Unfortunately, Santander Consumer USA does not have an app available for our auto customers. Please feel free to click here https://myaccount.santanderconsumerusa.com/Home/SignIn and be sure to save our link to your favorites to access your online account anytime. We hope this helps and if you have any additional questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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