I had a terrible time(@30 minutes) before being able to talk to a person. I had tried to use on-line banking and it changed to Dovenmuhle rather than SANTANDER. I downloaded Santander app and it was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have already set up automatic payment with you in a very efficient, impressive way. So, I thought I was done with all this. Why am I getting emails asking me to do it again? Please check your sy... See more
Company replied
Lots of emails. Nothing that I can have those and bring up a browser on my banking PC to go login and create an account, etc. How hard is it to give a URL or other directions? Even if with some uni... See more
Company replied
Representative sounded like she was drunk or high on drugs. Kept repeating herself. I finally asked if there was anything else she needed since I already had my answer. Finally said goodbye to her and... See more
Company replied
Company details
Written by the company
Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Contact info
P.O. Box 961245, 76161, Fort Worth, United States
- (888) 222-4227
- www.santanderconsumerusa.com
2.3
Poor
278 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Easy online payment setup!!
July 2, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Michael! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
I could not log in even though I…
I could not log in even though I accessed my info through my phone to be sure. I have been with this company for one week and it has happened twice.
July 4, 2025
Unprompted review
Reply from Santander Consumer USA
Hello CJ! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Because it don’t have an app for it
June 29, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Ambur! Thank you so much for taking the time to provide your feedback. You are correct, we do not have an app for our auto loan customers but please feel free to click here https://myaccount.santanderconsumerusa.com/Home/SignIn and save our link to your favorites, so that you can access your online account anytime. We hope this helps and have a great day!
I really appreciate all the help Angel…
I really appreciate all the help Angel Amonte did for me in order to buy the car I have now. He made me feel like I was home and made me think I made the best choice in my life. If I had to do it all over again, I’d go to the same place and look for him again.
June 16, 2025
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns regarding your Santander auto loan, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Excellent Service
CJ and Brittney was very helpful and made this experience a reality for me and my family. Brittney was a new employee but was very eager to learn. Their team work was excellent service!
June 13, 2025
Unprompted review
Reply from Santander Consumer USA
Hi Debbie! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
Website Features
In their mailed literature, they listed a feature in their web portal that was non existent. I mentioned in a message on the site and I was told I would receive an e-mail reply. Never happened.
By calling Santander, I found out that California law does not let residents make their communications privacy choices on line. I had to fill out the paper form under state law. Bureaucracy!
June 16, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Stephen! Thank you so much for taking the time to provide your feedback. We'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Extremely Happy
The moment I arrived to Royal Mitsubishi felt like A Royal Queen experience! Everyone and everything was absolutely amazing. I’m so In love with my brand new Mitsubishi eclipse cross. I highly recommend Royal Mitsubishi they definitely have your best interest at heart.
June 7, 2025
Unprompted review
Reply from Santander Consumer USA
Hello there! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
this company is the worst of the worst…
this company is the worst of the worst to get a car loan with. they won't help you if you fall into trouble, and the worst is the loan is paid in full, closed and they won't take it off as a charge off, even though it is paid. this is a disgusting way to do business now ,I have crap on my credit for 7 yrs and they wont budge . it says charge off, and I have a letter from them saying said in full.
April 15, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Brent! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. We will be more than happy to have one of our specialists look into this for you. Your information has been sent over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
Initial first time sign up not user…
Initial first time sign up not user friendly can't sign up for first time can't find company help access info
June 3, 2025
Unprompted review
Reply from Santander Consumer USA
Hello John! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Reply from Santander Consumer USA
Hello Sharon! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Horrible company who preys off of poor…
Horrible company who preys off of poor people
May 29, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Satchel! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Wrong loan amounts nearly $4000.00 more…
Wrong loan amounts nearly $4000.00 more than dealer agreement
May 28, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Jason! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
I can not get logged in
May 28, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Glenn! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Very easy accommodating and giving hope…
Very easy accommodating and giving hope to those that were victim of circumstances. Thank you.
May 8, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Winter! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
This company was rude and uncareing
This company was rude and Repossessed my vehicle with no warning. they refused to work with me although I was willing to pay my past amount. they told my pay at the full price of the vehicle or nothing. I will never work with his Company again. If I see there name I will walk away. I understand I defaulted but at least work with me or attempt to. interest was outrageous and they seemed to eager to take the vehicle. I will report these people to the better business burro if they don't work with me and will tell everyone I see to stay away
May 13, 2025
Unprompted review
Reply from Santander Consumer USA
Hello David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. We have sent your information over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
Horrible lease initiation —FIXED
You sent me an email that doesn’t show as important. I’ve NEVER heard of you before. 15 days later my lease is delinquent. Not a single piece of US Mail. HOW WAS I SUPPOSED TO KNOW.
I had already provided bank account information to Tesla… apparently you never received it.
UPDATE: received a call today from a very helpful person who said she was in the executive office. Started with a sincere apology. Double checked my information and it turns out that somewhere between Tesla and Santander, my house number was wrong. They had sent a statement but it was returned as undeliverable. She also confirmed that my payment (made yesterday) had been processed and that the account is current. She went on to verify that no negative credit information had been reported. Well done!
May 10, 2025
Unprompted review
Reply from Santander Consumer USA
Hello David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We have sent your information over to one of our specialists to review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
This bank doesn’t care about their…
This bank doesn’t care about their customers, they only care about their F-K money.
And stealing it.
May 12, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Taulant! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we hate that you feel this way. We have sent your information over to one of our specialists to review your concerns and someone will be reaching out to you within the next 24-48hrs. Have a great day!
Can’t log on to my account and will not…
Can’t log on to my account and will not accept security questions
May 7, 2025
Unprompted review
Reply from Santander Consumer USA
Hi Vicki! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Paid off car in December 2024 has not…
Paid off car in December 2024 has not and will not electronically release title and has disabled my account can't contact
May 5, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Justice! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We've sent your information over to one of our specialist for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
It’s a struggle for many days to use…
It’s a struggle for many days to use their website..
wasted time and energy just trying to log in to their online account
April 29, 2025
Unprompted review
Reply from Santander Consumer USA
Hello Irene! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. We've sent your information over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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