My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real pers... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having someone taking their time to take you through the steps required to carry out your request. Also, going back over all the details to confirm that you are happy and that all is correct. The f... See more
Company replied
My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow... See more
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I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and... See more
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Company details
Written by the company
Santander International offers banking and savings accounts to Channel Island and Isle of Man residents, UK expats and UK residents who have international banking needs and Corporate Banking solutions for Channel Island and Isle of Man domiciled companies. We also offer mortgages to Isle of Man and Jersey residents. In addition, we offer banking and savings accounts for corporate and trust structures, including Self-Invested Personal Pensions and other types of pension structures and Private Investment Companies.
Contact info
13 - 15 Charing Cross, JE2 3RP, St Helier, Jersey
- 08000 84 28 88
- info@santanderinternational.co.uk
- www.santanderinternational.co.uk
4.9
Excellent
809 reviews
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Ana was really helpful in making sure…
Ana was really helpful in making sure that I got registered correctly online and on the app! :)
October 7, 2025
Reply from Santander International
Thank you for your kind feedback.
We’re delighted to hear that Anu was able to assist you with getting registered online and on the mobile app. We’ll be sure to pass your comments on to Anu and her team — it’s always wonderful to see great service recognised.
Kind regards
Santander International
Greedy Santander International
Why do I have to deposit 75 thousand pounds into an existing account to keep it, because I am not in the UK, I have had this account for approx 20 years before this Santander lot took over the building society I was with.
They now want to charge me 40 pounds per month to keep this account.
No info was sent, even though they claim there was.
An avarious Bank, who obviously are only interested in high movement accounts. AVOID THIS BANK
September 19, 2025
Unprompted review
Reply from Santander International
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustration and the experience you've described.
Santander International periodically reviews its account offerings to ensure they remain sustainable and aligned with the needs of our international customer base. We appreciate that the new minimum balance requirement and associated fees may not suit everyone, and we’re sorry this has impacted your relationship with us.
We want to clarify that all customers that could be impacted were notified in advance of the new fee structure. Communications were sent via email where we held a valid email address, and by post where we did not. We would never introduce a new charge without first giving customers the opportunity to review their options or make alternative arrangements. If you did not receive our communication, we recommend contacting us directly to ensure your contact details are up to date. We’re committed to transparency and always aim to keep our customers informed of any changes that may affect them.
Thank you again for taking the time to share your concerns.
Santander International
Outstanding Customer Support at the Santander Work Cafe Jersey
I visited the Work Cafe today to urgently request some statements. Michael was incredibly helpful and patient - when I explained that I couldn’t access the statements due to switching phones and being unable to reinstall my app, Michael sat down with me and guided me through the process of reactivating and reinstalling it. He then clearly explained how I could access my statements moving forward. Michael is a real credit to the company - thank you for the excellent support :)
September 23, 2025
Reply from Santander International
We are very pleased to hear that Michael provided such exemplary support during your visit. His professionalism, patience, and clear guidance in resolving your issue are a testament to the high standards we aim to uphold.
Your kind words will be shared with Michael and the wider team, and we truly appreciate your recognition of his efforts. If there's anything else we can help with, please don’t hesitate to reach out. We look forward to welcoming you back again soon!
Kind regards
Santander International
Friendly and supportive service
Our dealings with Santander have always been positive. The team have always been supportive and responsive to any questions and concerns. Would highly recommend.
September 18, 2025
Unprompted review
Reply from Santander International
Thank you for your kind words.
We’re pleased to hear that your experience with Santander International has been consistently supportive and responsive.
Your recommendation is greatly appreciated.
Kind regards
Santander International
Great experience with Anu
The service I received from Anu went beyond the call of duty. She was extremely helpful and patient with me. I am elderly and not very computer literate. She walked me through the process of registering mobile banking with the utmost professionalism.
September 11, 2025
Reply from Santander International
Thank you so much for your kind words.
We’re delighted to hear that Anu provided such exceptional support. Her patience and professionalism truly shine, and it’s wonderful to know she made your registration experience smooth and reassuring. We’ll be sure to pass on your appreciation to her — feedback like yours means a lot to our team.
Kind regards
Santander International
All the staff were very helpful and…
All the staff were very helpful and understanding.
August 21, 2025
Reply from Santander International
Thank you for your feedback.
We are pleased to hear that our staff were able to assist you in a helpful and understanding manner. Your comments are greatly appreciated and will be shared with the team.
Kind regards
Santander International
Sarah at Santander on the Isle of Man…
Sarah at Santander on the Isle of Man has gone above and beyond the normal great service from their Team. I was under a great deal of stress due to family ill health and she went out of her way to assist me - I literally couldn’t have got through the process without her. Thank you.
September 2, 2025
Reply from Santander International
Thank you so much for your kind words and for taking the time to share your experience. We're incredibly proud of Sarah and the exceptional support she provided during such a difficult time for you. Going above and beyond is what we strive for, and it's heartening to hear that Sarah made a meaningful difference. We'll be sure to pass on your appreciation to her and the team.
Wishing you and your family all the very best.
Kind regards
Santander International
The responses were very efficient and…
The responses were very efficient and quick, both in the work cafe in jersey and with the onboarding team in the IOM.
Explanatory emails were clear and the telephone experience was very good.
August 18, 2025
Reply from Santander International
Thank you for your kind feedback. We're so pleased to hear that your experience with both our Jersey Work Café and the Onboarding team in the Isle of Man was efficient and positive.
We’ll be sure to share your comments with the teams involved—they’ll be thrilled to hear it!
Kind regards
Santander International
Anumeha Kumar
Anumeha Kumar, was incredibly diligent on my request as well as very friendly.
She said, will be calling me back and in fact she did.
She advised me on how to resolve all my issues with the account and the card.
August 21, 2025
Reply from Santander International
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Anumeha provided such diligent and friendly support, and that her advice helped resolve your account and card issues. We'll be sure to pass on your feedback to Anumeha.
Kind regards
Santander International
Good telephone support.
I had a long wait on the phone to get through to a person but I was glad I waited. Anu was very patient and helped me resolve my log in problems.
A better interest rate on savings would make me a highly satisfied customer.
August 20, 2025
Reply from Santander International
Thank you for your kind words about Anu. We're so glad she was able to help! We appreciate your patience with the wait time and your feedback on our savings rates. We're always working to improve, and your feedback help us do just that.
Kind regards
Santander International
Absolutely the best service from…
Absolutely the best service from Anumehar Kumar - extremely patient, knowledgable, kind. Highly recommend this colleague to higher management for well deserved promotion !!
August 20, 2025
Reply from Santander International
We're thrilled Anumehar provided such outstanding service. We appreciate you highlighting the Anu's patience, knowledge, and kindness. Your recommendation will be shared with management and is greatly appreciated!
Thank you for your valuable feedback.
Kind regards
Santander International
NOT PROFESSIONAL
I recently closed the account as I needed the money to cure my daughter. When I arranged the transfer I was told that the money was going to be sent in sterling and therefore the receiving bank was going to exchange it. However this did not happen and the exchange was made by Santander and the rate used was far below the market rate and this made me lose over 300 euro which for some are little crumbs but for my situation it meant a lot. I did write to ask explanation but the answer was closing my login access and NO REPLY at all. So honestly after so many years of holding the account, and never had any problems, this was a very sad and ungenerous ending and proved to me how humanity has been replaced by interests and careless. I would definitely not want anything to do with this bank anymore and will advise all my international friends to stay away from it.
July 16, 2025
Unprompted review
Reply from Santander International
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you faced when closing your account and the impact it had on your personal situation.
Regarding the currency exchange, we regret that the process did not meet your expectations. Our intention is always to be transparent and fair, and we’re sorry if the communication around the transfer and exchange rate was unclear.
We sincerely regret that your experience ended this way and thank you again for your feedback—it helps us improve.
Kind regards
Santander International
New fees and charges not communicated to clients
Santander International decided to implement an expensive monthly charge for not maintaining a specific minimum balance. That is understandable. However, they did not email customers to advise them of this, which is not acceptable. This is a stealth charge that occurs monthly without prior direct advice to existing customers.
This will provide good non-funds income to the bank, but will serve as a large red flag to customers to avoid such fees by moving to a bank that directly advises clients in advance of any such changes.
I received no letter from Santander advising me of ther changes, no email, and no mobile call, despite all of my contact details being correct and up to date within my account profile with them.
New fees or charges, when unannounced to customers in a direct manner, show that the charging entity is attempting to raise income in a manner akin to the vehicle financing commissions currently under investigation in the UK. Class lawsuits could ensue.
August 5, 2025
Unprompted review
Reply from Santander International
Thank you for your feedback, and we're sorry to hear about your experience.
We want to clarify that all customers that could be impacted were notified in advance of the new fee structure. Communications were sent via email where we held a valid email address, and by post where we did not. We would never introduce a new charge without first giving customers the opportunity to review their options or make alternative arrangements.
If you did not receive our communication, we recommend contacting us directly to ensure your contact details are up to date. We’re committed to transparency and always aim to keep our customers informed of any changes that may affect them.
Thank you again for taking the time to share your concerns.
Santander International
The Santander staff member listened…
The Santander staff member listened carefully to my requests on the first call. They then promised a follow-up call (which occurred quite quickly) and it was the same staff member who called, so I felt that they already understood my situation, They were clear and polite, Their email instructions were clear and polite. Thank you!
August 3, 2025
Reply from Santander International
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that our team member was able to support you so attentively and consistently throughout your journey. It's great to know that the follow-up was prompt and that the communication was clear and helpful. We’ll be sure to pass on your appreciation to the colleague involved.
Kind regards
Santander International
Excellent Customer Service
Opening a new account couldn't be easier with helpful, knowledgeable and efficient advisors to guide you through all the stages
Very prompt communication
Highly recommended
I forgot to give a special mention to Michael in Private Banking who went above and beyond!
August 1, 2025
Reply from Santander International
We're delighted to hear that opening a new account was made easy by our advisors' knowledge and efficiency. We appreciate your kind words regarding the prompt communication and the special mention.
Thank you for highly recommending us!
Kind regards
Santander International
My telephone banking and app weren’t…
My telephone banking and app weren’t working. Anu was very good at getting all my banking done so efficiently
July 31, 2025
Reply from Santander International
Thank you for your kind feedback.
We are pleased to hear Anu was able to assist you so efficiently and help resolve the issues with your banking access. We’re proud to have team members like Anu who make a real difference.
Kind regards
Santander International
Anu was extremely helpful and friendly
Anu was extremely helpful and friendly. She guided me through the login, down to adding a recipient, and closed my account. She must be recommended for her service. Thanks
July 18, 2025
Reply from Santander International
Thank you for your wonderful feedback!
We're thrilled to hear that Anu provided such helpful and friendly support. We'll be sure to pass along your kind words—she’ll be delighted to hear them!
Kind regards
Santander International
Outstanding Support with Genuine Care and Patience
I had to call the customer service center several times, and as English is not my first language, I often had to ask for things to be repeated. However, representatives I spoke with explained things clearly and patiently, which was a great help to me. I am truly grateful.
I was also impressed by how well the information from calls and emails was shared within your team. When I called, I could continue the conversation smoothly and without having to repeat myself.
Once again, I really appreciate your warm, patient, and empathetic support throughout!
July 18, 2025
Reply from Santander International
Thank you for your kind words.
We're so glad our team could support you with patience and clarity. It’s great to hear that your experience was smooth and that you felt well cared for throughout.
We truly appreciate your feedback.
Kind regards
Santander International
Reply from Santander International
Thank you for your kind feedback. We are pleased to know that the issue was resolved effectively.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Santander International
Anu was very polite
Anu was very polite, helpful and thorough in responding to my requests.
July 15, 2025
Reply from Santander International
Thank you for your lovely feedback. We're so pleased to hear that Anu was polite, helpful, and thorough in assisting you with your requests. We'll be sure to pass your kind words on to Anu—she’ll be delighted to hear them!
Kind regards
Santander International
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