My wife and I wanted to open current accounts and a savings account at the Douglas office. Arranging the appointment was easy, and it was so refreshing in 2026 to be able to sit opposite a real pers... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having someone taking their time to take you through the steps required to carry out your request. Also, going back over all the details to confirm that you are happy and that all is correct. The f... See more
Company replied
My experience has been long winded and time consuming to get details for online banking. I have rang several times and several differing days from Australia and progress has been unrealistically slow... See more
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I looked into my Gold account online and the interest rate was zero so I wanted more information about options to generate interest. I phoned and spoke to Anu who was very helpful and informative and... See more
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Company details
Written by the company
Santander International offers banking and savings accounts to Channel Island and Isle of Man residents, UK expats and UK residents who have international banking needs and Corporate Banking solutions for Channel Island and Isle of Man domiciled companies. We also offer mortgages to Isle of Man and Jersey residents. In addition, we offer banking and savings accounts for corporate and trust structures, including Self-Invested Personal Pensions and other types of pension structures and Private Investment Companies.
Contact info
13 - 15 Charing Cross, JE2 3RP, St Helier, Jersey
- 08000 84 28 88
- info@santanderinternational.co.uk
- www.santanderinternational.co.uk
4.9
Excellent
808 reviews
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Fast answering and excellent customer…
Fast answering and excellent customer service from Anu in the Santander team. Solved my issues with patience and stayed on the line while I resolved my online banking issues. Really wonderful service.
January 14, 2026
Reply from Santander International
We’re delighted to hear that Anu provided fast, patient, and excellent support while helping you resolve your online banking issues.
Your kind words mean a lot, and we’ll make sure Anu knows how much you appreciated her assistance
Warm regards
Santander International
Chris was great
Chris was great. Unfortunately Dawn made and missed two appointments but Chris picked up my call and was really professional and personable, patient and clear
January 12, 2026
Reply from Santander International
Thank you for sharing your feedback.
We’re sorry for the inconvenience caused by the missed appointments and appreciate your understanding.
We’re pleased to hear that Chris provided a professional, clear, and personable service while assisting you. Your comments are greatly appreciated, and we’ll continue striving to deliver the highest level of support.
Warm regards
Santander International
Excellent telephone manner
Excellent telephone manner, patiently resolved my issue. Very professional.
January 12, 2026
Reply from Santander International
Thank you for your kind feedback.
We’re delighted to hear that our team provided a professional and patient service while resolving your issue. Your comments are greatly appreciated.
Warm regards
Santander International
The representative was very clear and…
The representative was very clear and patient with us and and made the process simple, despite technical hiccups our end.
January 8, 2026
Reply from Santander International
Thank you for your lovely feedback.
We’re so pleased to hear that our representative was clear, patient, and able to make the process straightforward for you.
Warm regards
Santander International
Patience and positive attitude to walk…
Patience and positive attitude to walk through process.
The listening experience and support is appreciated
January 6, 2026
Reply from Santander International
Thank you for your kind feedback.
We’re truly glad to hear that our patience and support made a difference for you. It means a lot to us that you felt listened to and supported throughout the process.
Warm regards
Santander International
Overseas Transfer of Monies
The online website was always easy to follow and its security checks made you feel that they were concerned about its members.
The Direct Channels member who assisted me on my recent overseas call was very polite knowledgeable and helpful; (Anumeha Kumar).
December 9, 2025
Reply from Santander International
Thank you for sharing your feedback.
We’re delighted to hear that you found our online platform easy to use and that our security measures gave you confidence. It’s also great to know that Anumeha provided polite, knowledgeable, and helpful support during your recent overseas transfer. We’ll make sure your kind words are passed on to her and the team.
Warm regards
Santander International
Outstanding service
Your adviser helped my very elderly father with extremely friendly responses to queries and prompt actions when needed. It has been a pleasure dealing with them and they reflect incredibly well on Santander.
November 25, 2025
Reply from Santander International
Thank you for sharing such wonderful feedback.
We’re delighted to hear that our adviser provided outstanding support to your father with friendly and prompt service. We truly appreciate you taking the time to let us know and will ensure your kind words are shared with the team.
Warm regards
Santander International
Extremely fast response time to all queries …
I found the response time on any query to be lightning fast. Call backs were always with in the time promised.
Meetings were easy to arrange. Phonecall support and answering questions by email or by phone were also very quick.
November 14, 2025
Reply from Santander International
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team’s quick response times and commitment to keeping promises made a positive impact on your experience. Making meetings easy to arrange and providing fast, clear support—whether by phone or email—is something we take great pride in.
Your comments mean a lot to us, and we look forward to continuing to provide you with excellent service in the future.
Warm regards
Santander International
I / we had a problem with creating…payee services
I / we had a problem with creating payees. Phillipa from customer services was exceptionally helpful to the extent that we tried her fix suggestions and traced the problem to the IOS Safari program. This was rectified and Phillipa stayed on the telephone throughout the whole problem until rectified and then the fix was tested and confirmed. Special thanks are due and thank you Santander International.
Happy customers.
November 13, 2025
Reply from Santander International
Thank you so much for sharing your experience with us! We’re delighted to hear that Phillipa was able to help resolve the issue. We'll ensure she receives this lovely feedback.
Best wishes
Santander International
Outstanding
We received outstanding service today from one of your team members, Anu, who supported us with a sensitive family matter over the phone. She was incredibly caring, patient, and professional throughout the call. Her understanding and thoughtful approach made what could have been a very stressful situation so much easier to manage. We were truly grateful for her kindness and the way she handled everything with such empathy and efficiency.
November 10, 2025
Reply from Santander International
Thank you so much for taking the time to share your experience. We're pleased to hear that Anu was able to support you with such care and professionalism during a sensitive time. Her approach reflects the values we strive for every day. We'll make sure your kind words are passed on to her—it will mean a great deal. If there's anything more we can do to support you, please don't hesitate to reach out.
Warm regards,
Santander International
Phillipa was clear
Phillipa was clear, organized, and friendly. Clearly enjoys her job.
November 7, 2025
Reply from Santander International
We appreciate you taking the time to leave this great feedback. We're sure Phillipa will be delighted to hear this.
Best wishes
Santander International
Reply from Santander International
Thank you so much for your kind feedback. We are pleased to hear that Anu was able to support you effectively and guide you through your options with clarity and care. It's great to know you felt confident and satisfied with the outcome. We'll be sure to pass on your lovely comments to Anu—she’ll be delighted!
Kind regards
Santander International
Alex was extremely helpful and polite
Alex was extremely helpful and polite - thorough and got the job done
October 24, 2025
Reply from Santander International
Thank you for taking the time to share your feedback.
We are pleased to hear that Alex provided you with helpful and courteous service, and that your issue was resolved efficiently.
Your comments are greatly appreciated and will be shared with Alex and the wider team.
Kind regards
Santander International
Santander Barnet.This was my first…
Santander Barnet.This was my first visit to this branch.
I was dealt with by an extremely pleasant young lady called Amy.
I have never met a more helpful person in any industry.
She is a credit to your company.
October 23, 2025
Unprompted review
Reply from Santander International
Thank you so much for your kind words about your experience at Santander UK’s Barnet branch, and especially about Amy — we’re thrilled to hear she made such a great impression!
Just to let you know, this Trustpilot page is for Santander International, which is a separate part of the Santander Group.
It sounds like your visit was with Santander UK, and we’ve made sure your lovely feedback has been shared with Amy and her team so she can be properly recognised.
Kind regards,
Santander International
The patience of the lady
The patience of the lady, professional attitude and prompt answers, denoting expertise.
October 16, 2025
Reply from Santander International
Thank you for taking the time to share your experience.
We are truly grateful for your kind words regarding Anu's patience, professionalism, and responsiveness.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards
Santander International
Elizabeth
Your staff member, Elizabeth, was outstandingly helpful particularly in negotiating signing on for electronic and phone banking.
October 15, 2025
Reply from Santander International
Thank you for taking the time to share your feedback.
We are very pleased to hear that Elizabeth provided outstanding assistance, particularly in guiding you through the process of registering for Online and Telephone Banking. Delivering excellent service is something we take great pride in, and your recognition of Elizabeth’s efforts is sincerely appreciated. Your comments will be shared with her and the wider team.
Kind regards
Santander International
Great Service for setting up Internet Banking
Great service from Anu today. I had my initial call, Anu called me back within 5 minutes as promised and proceeded to take me through the process of setting up internet banking whilst taking time to to check receipt of e mails and codes to ensure process was completed efficiently. Well done Anu thank you
October 13, 2025
Unprompted review
Reply from Santander International
Thank you for taking the time to share your feedback.
We are pleased to hear that Anu provided you with prompt and professional assistance in setting up your Internet Banking.
Your kind words will be shared with Anu and the wider team.
Should you require any further support, please do not hesitate to contact us.
Kind regards
Santander International
Excellent customer service
I have dealt with both Charlie in the IOM and Steph based in Jersey today both offering excellent service. Thank you so much for your help during this difficult time. Very much appreciated.
October 10, 2025
Reply from Santander International
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that both Charlie in the Isle of Man and Steph in Jersey were able to support you with excellent service during a difficult time. Your appreciation means a great deal to us, and we’ll be sure to pass your message on to them both.
Kind regards
Santander International
very quick and helpful support when…
very quick and helpful support when setting up account
October 9, 2025
Reply from Santander International
Thank you for your feedback.
We’re pleased to hear that our team were able to assist you promptly and effectively during your account setup.
Should you require any further assistance, please do not hesitate to contact us.
Santander International
Ana was really helpful in making sure…
Ana was really helpful in making sure that I got registered correctly online and on the app! :)
October 7, 2025
Reply from Santander International
Thank you for your kind feedback.
We’re delighted to hear that Anu was able to assist you with getting registered online and on the mobile app. We’ll be sure to pass your comments on to Anu and her team — it’s always wonderful to see great service recognised.
Kind regards
Santander International
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