I was happy with SaraMart, all my orders ( shoes, boots, shirts & ...) size correct, colours perfect,,,I can't wait when she's coming back!
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I have placed many orders with Sara mart, very pleased with purchases, one occasion cancelled an order got refund next day. Have received some packages for Xmas one was missing they refunded within t... See more
Company replied
Best online shopping about .have never waited more than 8 days to northern ireland for delivery and everything that's arrived has been good quality and packaged well.always read reviews for sizing and... See more
I used to be able to use the app when it was saramart but since changing name all I ever get is connection failed 🤦♀️ I have tried uninstalling and reinstalling, clearing cache, restarting phone... See more
Company replied
Company details
Written by the company
SaraMart is a leading online shopping platform that provides a variety of products such as clothing, accessories, electronics, home appliances, and beauty products at discounted prices. We offer delivery services, secure payment options, and a high quality of After-Sales service. We not only offer products of good quality but a way of lifestyle.
Contact info
United Kingdom
- www.saramart.com
3.4
Average
9K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made an order on SaraMart on 9th of…
I made an order on SaraMart on 9th of December and I’ve been waiting over two weeks for it. Now I understand that it says packages can be delayed 5-10 days but it’s been on 40% for two weeks and now it’s gone back down to 30%?? How can a package go backwards??
December 9, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
It's not possible to get along
It's not possible to get along. Automatic reply.
Money taken. Refund not made. No answer. No no no
December 25, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We are very sorry to bring you a bad shopping experience, and we sincerely apologize to you.
To help save your precious time, we suggest that you can send us email via service@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
Sorry again for inconvenience caused , have a nice day~
Best regards,
Stephen - Saramart CS team
Said I’d received items but haven’t…
Said I’d received items but haven’t just keep getting automated people in chat no reply to emails won’t process refund over £200 chucked away been going on for a week avoid at all costs cos you get ripped off & don’t get your money back DISGUSTING
December 24, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We are very sorry to bring you a bad shopping experience, and we sincerely apologize to you.
To help save your precious time, we suggest that you can send us email via service@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
Sorry again for inconvenience caused , have a nice day~
Best regards,
Stephen - Saramart CS team
Made an order with the company on the…
Made an order with the company on the 29/11
Had no updates since the 4/12 where my parcel was supposedly with the courier yet the sara mart app doesn’t state this information as my parcel is stuck at 66% and has been for a large duration of the order, I’ve tried to email and talk to all of the bots I can and it’s useless I jus want to know I’m actually going to receive my order or get a refund as the lack of communication is terrible.
December 23, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Replica football transfers have peeled off
I bought a replica football top with name and number on the back of the shirt. Quality appeared very good on arrival. The number on the back of the shirt wrinkled up a little after the first machine wash and after the 2nd wash totally came off. I reported this via the clunky app only be told that as it had been more than 15 days since I received the product I was not entitled to a rerurn/refund. I find this shocking. Will not buy again and do not recommend any top with stickers or transfers.
December 22, 2023
Unprompted review
Reply from SaraMart
Dear customers,
Thank you very much for taking the time to provide us with feedback about merchant practices that you believe are problematic. We take your concerns very seriously.
We're sorry to hear that your shopping experience on our platform didn't meet expectations, but please be assured that we have a intolerant attitude towards this issue and are conducting due diligence. Our platform has always been firmly opposed to the sale of fake goods and has established a strict product quality inspection mechanism.
To help save your precious time, we suggest that you can send us email via service@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue.
We will investigate your complaint as a priority and have dedicated personnel conduct detailed verification. We will take severe penalties for any behavior that violates platform regulations and affects consumer rights, including but not limited to restricting merchant activities. , clear all products, etc.
During this time we may require further information to assist our investigation and we will contact you as soon as possible. We will keep you updated with all updates on this matter.
Thank you again for bringing this issue to our attention and we apologize for any inconvenience caused on our platform. We promise to spare no effort to resolve this matter to ensure the highest quality and safest shopping environment for you.
Kind Regards,
Stephen - Saramart CS team
Did not get package and cant get a…
Did not get package and cant get a refund
December 6, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Haven’t received order
My first order and hold it would be here by now. Ordered £100 worth of stuff.
Waited and waited.
Contacted them and it’s an automatic response. Told me to contact Yodel contacted them their waiting for the parcel but being told on a chat their waiting for yodel to collect been stuck on the same bit for over a week.
Can’t get my money back can’t get the order.
Their no help so I would not recommend
December 21, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
This is a fraud company SARAMART I…
This is a fraud company SARAMART I ordered in October got it in November 2023. Most of the items were missing and some were damaged. Quality was really bad. Contacted SaraMart to return but got no answer till now. Plus for the same order now Fordeal is trying to take money from my account. But I did not give my information to Fordeal and never had anything with Fordeal. Some how SaraMart forwarded my payment info to Fordeal to take the money.
December 20, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We are very sorry to bring you a bad shopping experience, and we sincerely apologize to you.
To help save your precious time, we suggest that you can send us email via service@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
Sorry again for inconvenience caused , have a nice day~
Best regards,
Stephen - Saramart CS team
Think this company is a scam
Think this company is a scam! My granddaughter ordered products on 10th November, have not received and now says "return to overseas warehouse" why? and what is going on?
December 19, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Utter nightmare
Utter nightmare, ordered Christmas presents, saying parcel delayed, have emailed but nothing. Noted that you are to email with issue but what's the point!!!!!!!
December 19, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
We will do our best to get back to you within 3 business days.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
RUBBISH COMPANY A SCAM HAVEN'T RECEIVED…
RUBBISH COMPANY A SCAM HAVEN'T RECEIVED MY REFUND AFTER 4 WEEKS! NO COMMUNICATION, IMPOSSIBLE TO GET IN TOUCH DO NOT ORDER
December 18, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We are very sorry to bring you a bad shopping experience, and we sincerely apologize to you.
To help save your precious time, we suggest that you can send us email via service@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
Sorry again for inconvenience caused , have a nice day~
Best regards,
Stephen - Saramart CS team
No communication. Terrible service. Lost items!
I ordered several items for the first time using Sara Mart as I was told how good the products were on the website!
I ordered on the 24th November, to ensure they came in time for the Christmas period. Well, almost 4 weeks later, my items still have not arrived. I have queried this several times with the online App service, but seem to have gotten nowhere. I also tracked my parcel via Royal Mail to which it stated my parcel was despatched to sender on 27th November. I’ve had no update since. I think my parcel has been stolen/lost and I have no way of contacting anyone to check if this is the case? The service from SaraMart so far has been terrible and extremely unhelpful. The app hasn’t updated in weeks to update me on my parcel’s journey.
I would like a full refund on these items if they do not come in the next few days as these were needed for an occasion on 22nd December! Really has put me off using the company in the future.
November 24, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Don’t bother
Can’t get hold of customer service it’s just a bot
Evri has collected my parcel but missed the connection whatever that means
But Haccoo or sara whatever they are called says they are at the port. No communication and just bots can i please have some help thanks.
December 17, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Doesn’t deserve 1 star
December 16, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We are very sorry to bring you a bad shopping experience, and we sincerely apologize to you.
To help save your precious time, we suggest that you can send us email via service@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
Sorry again for inconvenience caused , have a nice day~
Best regards,
Stephen - Saramart CS team
Avoid !!
Avoid !!! Ordered in October - item received in uk nov 14th but over a month later still nothing and after initial fob offs by supplier, they just ignore me now. I just want a refund and delete the app ! Bitterly disappointed for Xmas. Have now contacted citizens advise and the bbc.
December 15, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
One of the best apps
December 15, 2023
Unprompted review
No delivery
Email received to advise parcel delivered but no parcel. Royal mail saying parcel still to be received by tracker. Spent hours waiting on online c/s chat complete waste of time. Wont buy from SaraMart again,
December 14, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Ordered on the 9th November parcel has…
Ordered on the 9th November parcel has been stuck on 65% for over a week tried to speak with the online chat but get no answers each time .. first time ordering and wish I hadn’t bothered
November 9, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Shocking service
Ordered at the start of November still no parcel received, stuck on 59% saying Royal Mail awaiting on it and it’s been saying that for 3 weeks now. Getting fobbed off with excuse after excuse. I keep asking for a refund as it’s basically theft to be cut off from the customer chat then when I do get to chat again it’s the same again getting told they are handing it to senior support l. Xmas ruined and no way of contacting an actual person also have emailed to not even get a reply is very poor customer service, got told someone would phone me aswell and nope nothing.
December 13, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
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