I was happy with SaraMart, all my orders ( shoes, boots, shirts & ...) size correct, colours perfect,,,I can't wait when she's coming back!
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I have placed many orders with Sara mart, very pleased with purchases, one occasion cancelled an order got refund next day. Have received some packages for Xmas one was missing they refunded within t... See more
Company replied
Best online shopping about .have never waited more than 8 days to northern ireland for delivery and everything that's arrived has been good quality and packaged well.always read reviews for sizing and... See more
I used to be able to use the app when it was saramart but since changing name all I ever get is connection failed 🤦♀️ I have tried uninstalling and reinstalling, clearing cache, restarting phone... See more
Company replied
Company details
Written by the company
SaraMart is a leading online shopping platform that provides a variety of products such as clothing, accessories, electronics, home appliances, and beauty products at discounted prices. We offer delivery services, secure payment options, and a high quality of After-Sales service. We not only offer products of good quality but a way of lifestyle.
Contact info
United Kingdom
- www.saramart.com
3.4
Average
9K reviews
Hasn’t replied to negative reviews
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You don't response on email!!!
December 13, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We can understand your dissatisfaction with taking the time to contact us. We sincerely regret this situation.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
To save your precious time, we suggest you email us via service@saramart.com with problem details, e.g. E.g.: Order number, problem description, etc. and put "Complaint from Trustpilot.com" in the subject so that we can quickly find and solve your problem.
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
Every item I have orders has been spot…
Every item I have orders has been spot on.
December 1, 2023
Unprompted review
I have ordered a few times with no…
I have ordered a few times with no issues, however one order is lost at royal mail Atherstone since 20th nov. There is nothing any one is doing to help ..
Sara mart just use ai to reply. Wasting my time and wasted alot of money !
December 12, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Parcel was not delivered received no refund for it and no shipment back to my address still stuck in the overseas warehouse
I ordered over 2 months ago, my parcel was no delivered to me I have tried to contacted them serval time to get it reshipped back to me but they still have not. I now want a refund I have been trying to contact them via the app but it is literally impossible to do so. Saramart please advise me on how I can either get a refund or get my parcel shipped back to me.
October 20, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
First order and will be the last!
First order and will be the last, took 5 weeks to arrive and half of the items (5 out of 10) are missing, been online chat for over two and a half hours with what appears to be a robot telling me to be patient and now been told I am number 108 in the queue
December 11, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We can understand your dissatisfaction with taking the time to contact us. We sincerely regret this situation.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
To save your precious time, we suggest you email us via service@saramart.com with problem details, e.g. E.g.: Order number, problem description, etc. and put "Complaint from Trustpilot.com" in the subject so that we can quickly find and solve your problem.
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
Bought a £120 order
Bought a £120 order, its 8 dates late and no update on the tracking, was told on the live chat someone would contact within 72 hours and nobody has contacted me, the parcel is lost. I have emailed the service email with no reply on any platform
December 11, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Lost parcel-beware!!
I ordered a birthday present early November, unfortunately Evri lost my parcel when it was due to delivered, they advised me to contact SaraMart my self and that will not be contacting them at all. Over 4,300 people were in front of me when I used the chat function to customer services- I was in the queue for over 2 days. I was told that it was being addressed. However I since contacted SaraMart several times on the chat function only to be told the same story over and over again. This was my first order with SaraMart and will be last. Be very careful when ordering large amounts especially if it goes missing.
Update 20.12.23
I took the advice below and emailed as per the instructions from SaraMart. I did receive a reply after 2days stating that I should receive a refund within 72 hrs. I have received my refund today as promised within the 72hrs. Success!!
December 11, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Royal mail has lost our goods over £100…
Royal mail has lost our goods over £100 worth of Christmas presents, we've made contact using the service email no response, messaged the robot told someone would look into this and get back to us, still nothing, we need a full refund so we can sort new presents no good you re sending the goods again. Royal mail after spending 2 hours on the phone told us the parcel is lost, we need our money back urgently or we will need to look into this as a legal matter if we are ignored. Never again this has put be right off ordering from this company, be careful people!!!
December 6, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Ordered 5 weeks ago
Ordered 5 weeks ago. Both orders stuck for two weeks at destination “awaiting partner pickup” no email. Impossible to contact customer services. SaraMart please advise how I can cancel and get my money back.
I have ordered from you many times in the past without issues.
I appreciate delays happen, what I can’t accept is the lack of customer services support.
December 8, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
why can't I create another order
why can't I create another order? it still shows me that everything is sold out.I’m from Slovakia . Thank you
December 7, 2023
Unprompted review
Amazing can’t get enough
November 24, 2023
Unprompted review
I have been trying to get someone to…
I have been trying to get hold of anyone to get a return address this has seemed impossible to do. I'm not out my time scale for a refund I just need to return them. I have been told to keep the items and get a full refund something I don't trust. They will not give me an address I so stressed. Does anyone know how to contact fraud
December 6, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
Due to the high return shipping fee, we do not support returns, if you have questions about refund details, we suggest that you can send us email via ssec@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
my parcel has been stuck in transit
2 of my parcel have been stuck in transit at 27% for more then 2 weeks, why is this? i’m scared that it won’t come in time for christmas.. i’ve send a email no one has replied, i need to know what’s going on!!!
December 5, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We can understand your dissatisfaction with taking the time to contact us. We sincerely regret this situation.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
In order to save your precious time, we recommend you to email us at ssec@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
I’m really disappointed
I’m really disappointed. I bought something for over £100 and was really looking forward to receiving it. 3 weeks have passed and it’s getting close to delivery yet i check my app and it says it’s being resent back to the sender. I was not told this was the case and it’s 3 days deep now so I can’t ring royal mail as it’s been shipped. This was a christmas present I ordered in ample time. Given this, I contacted support and customer service, waited in three queues to just get the same answer each time when i gave my details it went back to the robot and back into the queue. I just want the items and to receive them. I am worried about losing my money.
December 4, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
In order to save your precious time, we recommend you to email us at ssec@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
I was charged twice tried to take a…
I was charged twice tried to take a third payment.
No confirmation of first order just 2 lots of payments gone out
Can not contact sara mart
December 4, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We are very sorry to bring you a bad shopping experience, and we sincerely apologize to you.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
To help save your precious time, we suggest that you can send us email via ssec@saramart.com with problem details like: order number, problem description, etc, and write the subject as "Complaint from Trustpilot.com" so as to help us quickly locate and solve your issue. Once we receive your information,We will spare no efforts to figure the issues you encounter out.
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
Very friendly!
December 4, 2023
Unprompted review
Hi I ordered off you and it on 27% with…
Hi I ordered off you and it on 27% with the last 3 days and I really need them for Christmas
December 4, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
In order to save your precious time, we recommend you to email us at ssec@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
Help
Help! I did two orders on the same day. I don’t no why? But my largest order has been stuck on 27% and just saying shipped where as my smaller order the 2nd order I did is moving along nicely. I ordered in plenty of time for xmas but now I am worried it hasn’t moved of 27% in over a week that it wont be here in time?
December 3, 2023
Unprompted review
Reply from SaraMart
Dear customers,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
In order to save your precious time, we recommend you to email us at service@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
Please accept our sincerest apologies and your patience and understanding will be highly appreciated!
Sincerely,
Stephen - Saramart CS team
Yodel lied about attempting to deliver parcel and now have no order.
Yodel didn’t try to deliver parcel however claim they did and I refused the parcel. Tried contacting the courier to get the parcel delivered but they refuse to help. I’ve been unable to contact SaraMart for them to help me either have the parcel delivered or receive a refund. Attempted to contact their online customer service chat and was told I was number 4200 in the queue. I have emailed them but had no response. Also tried to send a message via WhatsApp but that was unsuccessful. The order I placed contained Christmas presents for my son so I am now missing a few of his gifts and am also £70 out of pocket with no idea how to resolve this.
December 2, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
I am so sorry for keeping you waiting for your package, I sincerely apologize for the inconvenience caused by this situation and I understand it can be very frustrating.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
In order to save your precious time, we recommend you to email us at ssec@saramart.com and provide details of the problem, such as: order number, problem description, etc. and indicate "Complaint from Trustpilot.com in the subject ". After we receive your information, we will try our best to help you check the logistics track of the package and inform you of the transportation details as soon as possible.
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
Saramart not giving refunds and issues with chat
I have been trying to get a refund for two of my orders for over 2 weeks now on the app. I have waiting for over 100 hours to actually speak to someone to sort my orders in cues of hundreds of people. When I get to talk to someone they have told me they will process the refund however this has not been processed for either order. Then when I try and ask about my second order they cut the chat off when I explain that I was unable to request on the app due to being stuck in hour long cues. For one of the orders I was told to destroy the items and show photoproof I have done this and again no refund was processed. For the second one I have provided photo proof of the many chats I have been on asking for a refund and it not being sorted. The price of both of these orders together is £140 which is a lot of money for a company to withhold from me, when as a consumer I am entitled to a refund.
December 1, 2023
Unprompted review
Reply from SaraMart
Dear Customer,
We can understand your dissatisfaction with taking the time to contact us. We sincerely regret this situation.
Due to the high volume of customer consultations we have received lately, there may be a delay in our reply to you.
To save your precious time, we suggest you email us via service@saramart.com with problem details, e.g. E.g.: Order number, problem description, etc. and put "Complaint from Trustpilot.com" in the subject so that we can quickly find and solve your problem.
We will do our best to get back to you within 3 business days.
We apologize again.
Best regards,
Stephen - Saramart CS team
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