Sarason TV Reviews 

152
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Tv started playing up been on going for a while Terrible customer service trying to get the issue resolved with them Tv still under warranty asked for replacement they asked if I could send back... See more

Rated 5 out of 5 stars

Had fabulous help from Sarason. Our TV started to play up and it was almost out of warranty, but Sarason arranged to have the TV picked up from our home, inspected it, resolved the situation fully and... See more

Rated 5 out of 5 stars

We purchased four TVs for our flats and received excellent advice from Jay on comparing products ranging from 19" to 32". The best choice was the new Google model, which was on sale. Jay helped us pic... See more

Rated 5 out of 5 stars

There was a fault on the first tv we had delivered but Sarason's customer service could not have been more helpful. They sent a temporary replacement within 48 hours free of charge while we waited... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Amazing value products every day. We are a trusted and recognised supplier of Bathroom TV solutions at a fraction of the price that larger retailers charge. THE UK’S NO.1 WATERPROOF LED TV RETAILER. Sarason creates stunning custom waterproof TV’s to me...


Contact info

4.1

Great

TrustScore 4 out of 5

152 reviews

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4.1

All reviews

(152)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

This man was so helpful and obliging

This man was so helpful and obliging . The service could not be better . The tv was more than I could imagine so I bought another one for my son . This is the first review I have ever written because I am so pleased with the service and product ....

March 6, 2020
Unprompted review
Rated 5 out of 5 stars

This T.V looks fantastic easy too fit…

This T.V looks fantastic easy too fit and install . The picture is fabulous also the price is excellent for what your getting !
If your thinking of getting a T.V for your bathroom or wet room Sarason’s are the one’s
Next day delivery

February 2, 2020
Unprompted review
Rated 5 out of 5 stars

Tv looks really good and much cheaper…

Tv looks really good and much cheaper than some other makes, customer service is excellent at Saracen tv, I had to call them and they were more than happy to help with me setting the tv up

February 1, 2020
Unprompted review
Rated 5 out of 5 stars

Would Recommend

Bought a bathroom TV last August, then the remote stopped working in January, contacted Sarason TV and the customer service team were excellent. With no fuss they sent a new remote to me very quickly, now I am back up and running! Would recommend.

January 20, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant!!

Bought 2 2019 android smart TVs for bathroom, after arriving I was sent an email saying that newest model required a software update, which was a bit worrying as I was on a tight schedule, after speaking to somebody from Sarason I was givin his personal whattsapp number to help, he sent me a usb with the updated on it and when it arrived talked me through the update, done in 5 minutes
Would definately use this company again

January 17, 2020
Unprompted review
Rated 1 out of 5 stars

24" Smart Tv

Honest experience -
Ordered this TV boxing day the shipment was quite quick.
I hired an electrician to run the cables through into the next door neighbouring room and trunken it safely.
Bracket secured to the wall with an extra x2 wall plugs for extra safety (you only get four) & the TV weighs an absolute ton!
Anyway everything ready to go for it to be put into the bracket and no the TV will not click in to the bracket - now one side will click but basically if the wind blew, I touched it again with my fingertips it would fall right out and probably kill my son stone dead in the bath.

Help -
So I e-mailed Sarson to which no reply - I don't actually know if this is even a real company because I rang and rang and rang maybe at least 50 times? The guy at the other end of the phone eventually answered to which I got "I'm in Singapore" won't be back for another 5 days - like what? Sorry maybe don't put a company number on that is your own mobile when you want to take a trip away?
I don't even no what to do with the TV it cannot be safely mounted and would genuinely kill someone small if it fell on top of them!

Wasted money/ time/ energy

January 10, 2020
Unprompted review
Sarason TV logo

Reply from Sarason TV

Dear Sarah

Firstly we would really like to apologise for the trouble you are having with your purchase, we have tried to call you 3 times today between 11am and 12.45 pm. We have been alway on training and have been replying to all customers emails with in 10 mins of receiving the emails. Please can I ask why was the tv installed if the bracket clip was faulty ? Your qualified installation company should have not installed the unit if it was loose, as It is a very simple case of sending you a new wall bracket that would fix the issue.

Please can you kindly take the unit down and we will gladly send you a new wall bracket.

We really apologise again for the inconvenience caused and would like to resolve the problem as a soon as possible.

We await your reply so we can discuss this matter further.

Thank you Sarah

Kind regards
Mark

Rated 5 out of 5 stars

Best Customer device friendly and…

Best Customer service friendly and helpful
Very friendly, helpful member of staff rafi understood the problem immediately and sorted it out.
My order of the 19”Smart bathroom TV also Arrived before the estimated delivery date.
Great product overall very happy with this company.

December 16, 2019
Unprompted review
Rated 5 out of 5 stars

I bought a Sarason 19inch TV from Ebay

I bought a Sarason 19inch TV from Ebay, It arrived exactly when they stated it would and works brilliantly. All in all I am very pleased with my purchase and wouldn't hesitate from buying from them again

November 17, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended

Purchased our 24" waterproof TV from Sarason Totally professional and friendly service phone staff with great knowledge. Excellent service all round.

November 15, 2019
Unprompted review

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