We have purchased several cases of wine and spirits from saratogawine.com over the last five years or so. Their web portal is one the best out there, with a full-featured search and detailed product... See more
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See what reviewers are saying
Considering I live in the west, I continue to buy wine from Saratoga because aside from its fabulous wine selection, it has superior service! When I ordered the last mixed case of wine, I received an... See more
I ordered only once from this store, and I truly love this store. Fast fulfillment, right product sent, no issue whatsoever. I am planning my next order. Many others (caskers, bourbonhuntusa.com, si... See more
Hands down best on-line wine and liquor. Outstanding prices, great service and love the FREE SHIPPING anytime you purchase $300+. I hope that they will offer the 2015 Jordan Cabernet Sauvignon when... See more
Company details
Contact info
43 Round Lake Road, 12019, Ballston Lake
- 1-877-493-6532
- info@saratogawine.com
- www.saratogawine.com
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Case arrived on time and as promised
June 20, 2017
Unprompted review
Order was packed well and received in a …
Order was packed well and received in a very timely manner. Wish the S/H charges were less tho. J. Russo
June 20, 2017
Unprompted review
Easy ordering system
Easy ordering system
very easy tracking your order
If you have any questions they help you out right away
June 20, 2017
Unprompted review
Great price and fast delivery!
June 20, 2017
Unprompted review
Lovely citrus notes
Lovely citrus notes, subtle oak not manifest in vanilla but a richening of the flavors. Some mineralic structure. Refined and sophisticated drinking. Amazing value.
June 19, 2017
Unprompted review
Great experience!!!
June 19, 2017
Unprompted review
Quick service and shipping.
June 19, 2017
Unprompted review
Amazing experience
Amazing experience. Would definitely purchase from them again.
June 17, 2017
Unprompted review
Saw a wine I would like in a restaurant …
Saw a wine I would like in a restaurant advertisement. Francis Coppola Director's "Wizard of Oz" 2014 Merlot. Typed the wine into my Google Search. SaratogaWine.com was the first choice. I had 3 bottles of the wine delivered to me 3 days later. Only $7 for shipping. Awesome service.
June 16, 2017
Unprompted review
Very Convienient
Went to their store at Exit 11 of the Northway looking for a wine we had at a restaurant. They did not have it but told me I could order it online and have it shipped to the store for free. The order arrived in a couple of days and the price was reasonable. I will be returning.
June 15, 2017
Unprompted review
Wine received ahead of time and packed …
Wine received ahead of time and packed properly.
June 14, 2017
Unprompted review
Excellent Wines, Excellent Service
Great service to make sure the exact wines I wanted for my wedding got to me on time. Thank you!
June 14, 2017
Unprompted review
Red Wine Lover
The Salmon Creek Cabernet is the best red wine in the US. I'm extremely happy with how quick I received my order. Thank you Saratoga!
June 14, 2017
Unprompted review
Got exactly what I ordered and it …
Got exactly what I ordered and it arrived quickly.
June 13, 2017
Unprompted review
Reply from SaratogaWine.com
Mr. Dean,
Thank you for the review and we appreciate your business.
Sincerely,
Joshua Hiebel
Owner
Great service
June 11, 2017
Unprompted review
Reply from SaratogaWine.com
Mr. Hill,
Thank you for the review and we appreciate your business.
Sincerely,
Joshua Hiebel
Owner
if wine ratings available
if wine ratings available, helpful to show ratings with bottle price
June 10, 2017
Unprompted review
Reply from SaratogaWine.com
Mr Blum,
I appreciate the feedback. We work hard to keep up with reviews on the products we carry. With over 17000 items in our online store you can image the challenge that poses. Many of our products do carry reviews on their detail page such a the one found here https://www.saratogawine.com/Alfred-Gratien-Brut-Classique-NV-750ml.html.
You can also search products by review in our left hand navigation.
And if there is a product you are interested in that does not have a review, you can always send us a quick email and info@saratogawine.com and we will see if we can locate a current review for you.
I appreciate your business and your feedback.
Sincerely,
Joshua Hiebel
Owner
Fast prompt and always a great deal on …
Fast prompt and always a great deal on good wines. I love the in store pick up option. Then I wind up getting even MORE wines!
June 9, 2017
Unprompted review
Reply from SaratogaWine.com
Susan,
Thank you for the review and we appreciate your business. Our in-store pickup option is becoming increasingly popular. It gives our local clients access to the 17000 products we offer online with the free ship to store option. And if you happen to find something else while you are in the store picking up your order well that's ok with us too.
Thank you again for your business.
Sincerely,
Joshua Hiebel
Owner
Great Place to Find Wine
This is the only place I could find the wine I like. Their service and packaging is excellent. I will definitely use them in the future. Keep up the good work!
June 9, 2017
Unprompted review
Reply from SaratogaWine.com
Diane,
Thank you for the review and we appreciate your business. I always like to hear when a customer was able to find something on our site they have difficulty finding other places.
I will look forward to your next order.
Sincerely,
Joshua Hiebel
Poor customer service!
I currently have a problem with a recent order. I called, explained the problem, and was assured someone would get back to me. That didn't happen, so I called again the next day. I spoke with Brian, who asked me to email him some information. I did so, and still got no response. I called again the following day (that's now phone call #3 & one email). I spoke with Brian again. He was polite and told me I would be getting a return label. Two days later, and I still have no communication from the company. This is certainly not good customer service. I will not be placing an order with them again.
June 9, 2017
Unprompted review
Reply from SaratogaWine.com
Mrs. Zimmerman,
I am sorry for the poor customer service experience you had with my company. My shipping manager was on vacation last week but I will be bringing this up with her today to determine what went wrong and how we can prevent this from happening in the future. I was informed that a shipping label was sent to you last week. If that is not the case please contact info@saratogawine and put in the subject "Attn: Josh H." Again I apologize and I will be personally looking into this.
Sincerely,
Joshua Hiebel
Owner
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