Sarenza Reviews 

i ordered 3 USA shirts and the company is advertised as a USA company with flags as their motif, the shirts are coming from china, which they lied about and i still haven't gotten them and they have told me for weeks that they were going to be here soon, don't trust them, SCAM!!!!

I'm really, really grateful I never read some of the comments left in Trustpilot about Sarenza before my purchase (it would have never happened then).
I ordered some gorgeous pikolinos' shoes that I could not find anywhere else on my size (out of stock already), AND 50 euros cheaper.
They arrived within 48 hours in perfect conditions.
My recommendation is to try it before letting yourself being influenced by other's experiences (this is applicable to everything nowadays in the online world).
Sarenza has been a great discovery for me and I will definitely buy there again.

If I'd have read reviews BEFORE I ordered with Sarenza, I'm sure I wouldn't have ordered (my loss).
HOWEVER.. MY experience is 5 star.
Ordered Friday night, midnight.. sent from France & delivered in The Netherlands Tuesday afternoon.
Efficient process.

The Nike running shoes I ordered were much cheaper than elsewhere.

However always read references on the ARTICLE elsewhere BEFORE purchasing.
Purchasers warned to order a size LARGER than normal .. it WAS necessary, NIKE sizes are wrong.
I normally take 42.5-43 ... I ordered 44 and they were JUST large enough.
That's a NIKE problem. not Sarenza.

Problems with refund of the money.
Item returned 29.11., I have no refund yet (21.12.).

superfast shipping. nice products

My first time experience with SARENZA ( French )

Ordered shoes
received them after 3 days
Sent it back free of charge because wrong size (my fault)
received them after 3 days

No hassles

Wrapped in a nice box, items well protected,
NOT like DeporVillage or AliExpress (couldnt believe it)

Well.... actually as good as Zalando ( Germany )

great shoes, horrendous customer service

I ordered an expensive pair of boots and after 2 weeks looked into why I hadn't received them. The box had been damaged so Hermes didn't deliver. Send an email to customer service for new shoes, no response. Finally called, they cant send me new shoes, I have to wait for refund, then go back and do the whole order again. What a waste of time! I just want the shoes I ordered, don't understand why if the delivery is messed up it cancels your all order. very annoyed

Please AVOID!
I am still waiting for some feedback, not asking for money refund yet , for reimbursing procedure of a parcel that was shipped wrongly by Sarenza.es , and after some days still waiting. I am afraid to think about the time they will take for money refund properly
The acid test of a company is how well they perform when things go wrong. I wonder how many other customers have been inconvenienced. They clearly don't care about their customers or errors like this would be taken more seriously.
Overall, Sarenza seems to me a very unprofessional commercial enterprise and I have been deeply disappointed with them. They have zero concept of customer service, or frankly how to run a business.

Despite all the bad reviews here, i encouraged my self to buy from Sarenza because they’re the only one who got the shoes that i want (with my size) and got some welcome discount too. So it’s really a deal !!
I ordered the pair on Monday (21/10) and was informed the estimated delivery on 23-24 Oct. They indeed delivered it on time as promised, on 23 Oct. The shoes were also in good condition, the packaging was also safe.
Well Done Sarenza.ch!! Looking forward to shop from you again very soon.

Worst company ever. NEVER buy stuff from them. Worst customer service ever!

Bought some shoes that wore out after six months. Needed repair them. After contacting Sarenza it took aprox one week to get an answer. Replied I should get a quote for repair. Did not want to refund the purchase. Got a quote from a local shoemaker. They did not accept the quote and wanted me to go to other shoemakers. Do they really think Im going to shop around quotes? Answered that it is there responsibility to repair the shoes according to Swedish law. No reply yet. Guess they wont.

I ordered some trainers. 1 week later got an e-mail, sorry for the delay. another 6 days later, another e-mail, sorry for the delay. a few days later i e-mailed customer service, they apologised for the delay and assured me that the order is being fulfilled. a week later i e-mailed again, 3 days later i got an e-mail telling me that my order has been cancelled (and refunded) but the trainers are in stock if i would like to order again. What a poor excuse for a company, I will never use them again even if the deals look really good.

Don't take anything on sarenza.
They will not take care of your package and won't even care if the delivery is not done. Just got stolen of 800€

I bought a Crocs clogs through at the Sarenza store that has on eBay website. The first horrible detail of this seller is the information offered: my shoe size is UK 6 and EU 39; and the item size was UK 6 / EU 38-39. What was my surprise when the order arrived and the size was a small 38, which the clogs don't fit me well.

I had read in the description of the product that this could be returned for free in 100 days, and in one of the emails that Sarenza sent me to let me know when my product was going to arrive, it is specified that no open an eBay case for a normal return. And I wonder: why can not I make a return, refund or claim through eBay, who has been the retailer through which I have acquired my article? What is to sell, Sarenza uses the computer platforms that are practical for them, but for returns, claims or refunds ignores everything.

Then I try to access the link of the FAQs provided by the aforementioned email to make a return, and to conclude the situation I referred to the Sarenza eBay Store website. That is, the design of their emails is prepared so that you can not even ask a question, but directly to sell more items.

Finally I found through Sarenza's official website how to make a return, and the process is so complicated and awkward—'going to a collector + network', why do not explain on eBay or Sarenza site where those collectors are supposed to be located? 'With the original package perfectly unpacked', then how will I know if they have mistaken the shoes size as it is my case if I can not even open the package?— that I have given up because it is impossible.

Overall, Sarenza seems to me a very unprofessional commercial enterprise and I have been deeply disappointed with them. I do not recommend it at all

Wrote them three times before and no reply! I returned parcel almost a month ago, they recieved it 14 days ago and I still haven't got my refund back!! Terrible service, do not order form them!
Edit

Following the reviews about ordering shoes from this website, my wife found out that Sarenza also sold through Ebay. So given some of the protection offered we ordered her shoes on Sarenza’s shop on Ebay. Once the ordered was placed, we received regular status updates and the shoes were delivered on the day advertised to our home address for free P&P. The shoes were new, unworn nor damaged as we feared reading the reviews on Trustpilot.
The review history for Sarenza on ebay is also very good!

I have been waiting for my trainers 👟 one week .it was worth waiting .the quality is first class .

I ordered a pair of sandals from Sarenza.
They didn't arrive on time.
I then got an email saying that there was a slight delay and they would offer me £10 off my next order. As if I'd order from them again when I hadn't received my first order! Their "delay" email also said it wasn't possible to cancel.
I sent them a reply, cancelling the order and quoting the appropriate legislation at them about it not being legal to not accept cancellations. Two days later I got another email saying there was further delay, and this time they'd offer me 20% off my next order. I replied to them again. Anyway, over the next two weeks i received further emails telling me of further delays, included stuff about them having logistics problems, then stock problems, then moving their warehouse. In total I sent them 10 emails - none of which they replied to. I cancelled the order through Paypal - with a little difficulty as the onus was on them to cancel the pending order - but as they didn't respond to either Paypal or myself, Paypal cancelled for me. Still no response from Saranza. They are an utter joke. They have zero concept of customer service, or frankly how to run a business. They'll be bust within a short time, as i'd bet they never get a repeat purchase! AVOID!

Nothing wrong with the merchandise but we needed to return due to fit and size. The link for the return label is broken and they claimed it will work within a few days. No respons in customer relation emails, the phone line is often busy etc.
I do not trust this company and I will not return for future shopping.

This is something I have never seen before and I buy a lot online. IT was my FIRST but it will be my LAST order! I wanted to return two pairs of shoes and followed the directions from the Sarenza website on how to return the package. I went to the point Careffour and gave the package. They took it and scanned it sending it with Kiala UPS not asking me any questions. Now after almost a month I am FIGHTING! with Sarenza/Carrefour to establish where is my package?! Sarenza says that they shouldn't send it by UPS Kiala and Carrefour says it is the way they send all the Sarenza returns. After many phonecalls and visits to Careffour I spoke today to a Sarenza Customer Service and the VERY RUDE guy basically told me to go a and look for my package and he is not going to help me solve this with Carrefour!
This is the most terrible experience I had shopping online and can't believe that SARENZA IS SO IGNORANT! Where do I go from here?
Definetely NEVER AGAIN.

Ordered shoes early April for wedding which were exactly what i was looking for. When wrong colour shoes received i deliberated whether to make do with the white they'd sent rather than the grey i ordered and eventually decided to report the error. Their advisor acknowledged the mistake and confirmed an error on that order page on their website. Despite the error being confirmed as theirs he wouldn't send the correct pair (still showing as available to this day!) until the erroneous pair was returned. To avoid missing out on what was (and still is!) showing as the last available pair in grey i ordered them again then and there over the phone rather than risk missing out on last pair. Advisor said despite them knowing i'd rec'd wrong colour and that their system still showed there was still a grey pair available that there was no way for him to ensure i got the colour i wanted and that the original mistake may well be repeated. Unbelievable!! I was issued with a discount code for a future purchase as recompense.

Lo and behold a few days later a second pair of the incorrect colour arrived so i now have two pairs to return. To add insult to injury the grey pair I want are still showing as available and the original ambiguity on the site that caused the problem has not been corrected.

The acid test of a company is how well they perform when things go wrong. I wonder how many other customers have been inconvenienced as I have been by the error on that web page not being corrected. They clearly don't care about their customers or errors like this would be taken more seriously.

Update 2/7
Following on from previous review - against my better judgement made a third attempt for grey shoes as website showed more pairs in my size available - third pair of white delivered. Sarenza refunded me in full for all three pairs and allowed me to keep a pair as a gesture of goodwill. Pleasantly surprised by their generosity but not sure i will use again.