I ordered two boxes of sauce for Christmas presents, and received notice from dpd that they were awaiting my parcel at the end of November. When nothing had arrived by 15th December I wrote to Sauce s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The sauces are a wonderful quality and very well priced for the festive hamper, I’m sure my partner will love them when he opens it at Christmas! Unfortunately the reason I didn’t give five stars was... See more
I have scored a 4 rather than a 5 simply because I am a little disappointed that I won’t be receiving my hamper in time . I will say when I chased my order , the company were honest and explained due... See more
speedy reply to a query over delivery. I had the chilli sauce this evening and it was delicious
Company details
- Condiments Supplier
- Catering Food and Drink Supplier
- Food Manufacturer
- Food Producer
- Food Seasoning Manufacturer
Written by the company
Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤
Contact info
Unit 3 Centurion Way, NG2 1RW, Nottingham, United Kingdom
- 01159413263
- info@sauceshop.co
- www.sauceshop.co
4.4
Excellent
305 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s saucey
It’s sauce. It’s simple, it’s brilliant, these guys know what they’re doing. I have just ordered a big beastly box of sauce and they’re all bloody delicious. Bit upset they don’t have the dipping bowls as indicated online, but they’ve made up for this with the amazing selection and I can’t wait to dig into them. Thank you sauce shop.
January 12, 2025
Unprompted review
Reply from Sauce Shop®
Love it, thanks for the review, Jonathan! Enjoy them 🙏
Amazing company
Amazing company. Amazing sauces. Best in the business. Anyone who gave 1 star reviews have 0 taste in sauces lol. Trust me. Their buffalo sauce is AMAZING . If you like hot sauce then try it!
January 10, 2025
Unprompted review
Reply from Sauce Shop®
Hi Tedd, glad you're loving Buffalo Hot Sauce! Thanks for the review.
Bang average sauce
Bang average sauce. Has no flavour or taste atall
December 21, 2024
Unprompted review
Reply from Sauce Shop®
Hi James, it's a shame you didn't enjoy the sauces you tasted. We couldn't find an order on our online store under your name, or any contact with our Customer Experience team.
Your review didn't include much detail, but we'd be more than happy to hear more from you with some more detail - always open to constructive feedback! Our email is: info@sauceshop.co.
Thanks,
Team Sauce Shop.
Efficient delivery!
Received my order very quickly and as stated. Extremely well packaged! Very excited to give them as gifts for Christmas 🎄
Thank you!
December 13, 2024
Unprompted review
Reply from Sauce Shop®
Thanks for a great review, Helen! Have a great Christmas.
Great company
Great company, all orders been perfect till recently, where I got 2 of 1 item and missing another, but they replaced it straight away! Very pleased with service and products are great
December 13, 2024
Unprompted review
Reply from Sauce Shop®
Glad the team managed to sort your recent issue out, thanks for leaving a review Rebecca.
Brilliant for food intolerances!
I struggle with food intolerances, mainly preservatives. I am so glad I found sauce shop as they only use the best ingredients, there is no rubbish in anything they produce and the flavor is amazing!
Yes it's abit expensive compared to other supermarket condiments and seasonings but they are so worth it! Excellently crafted and you can tell alot of love and passion went into growing this company. Big love to the team and I have just placed yet another order!
November 28, 2024
Unprompted review
Reply from Sauce Shop®
Great review, thanks a lot Ross!
Bestseller Bundle, 6 sauces
Today I received a box of sauces. The sauces were well-packaged, and nothing was damaged during delivery. I placed the order on 21/11, and the box arrived on 28/11.
The only thing I want to point out is the packaging. On the website, I saw a beautiful gift box in black and white with a yellow ribbon in the middle, and I thought it would be perfect as a gift. However, this box wasn’t included. Instead, it was just a regular box.
It's ok for me, but if you wait a gift box, this is not something you can count on.
November 28, 2024
Unprompted review
Reply from Sauce Shop®
Hey Evgeniia, thank you for the review! I've taken a look into this, apologies for any confusion. You ordered the 'Bestseller Bundle' which isn't packaged in the gift box. The gift box item you mention is a separate product where customers can choose which five sauces they'd like in their gift box.
Either way, I'm very happy you're happy with your order!
Great product and super speedy delivery…
Great product and super speedy delivery ☺️ really happy, thank you!
November 25, 2024
Unprompted review
Reply from Sauce Shop®
Thanks Hayley!
BEST BUFFALO SAUCE I've ever had
BEST BUFFALO SAUCE I've ever had, it's amazing, still yet to try the rest but will review once I have done so.
I got this last year and recommend to all my family and friends, they absolutely agreed with flavour and te ture of sauce, it's so great I eat it with everything.....big thumbs up to Sauce Shop.
November 17, 2023
Unprompted review
Reply from Sauce Shop®
That's what we love to hear! Thanks for the review Ranj.
Great customer service
Princy was very helpful in dealing with with a financial mispayment made on the website. Prompt and very cordial responses. Made an order for the origanal hot sauce!
September 4, 2024
Unprompted review
Reply from Sauce Shop®
Thanks for leaving a review Adam, happy the team managed to sort your issue out!
Great products and great service from a British brand
Great products and great service. Sauces are delightful and you won't regret buying them. Well done Sauce Shop
August 21, 2024
Unprompted review
Reply from Sauce Shop®
Thanks for the review Simon, glad you're enjoy the sauces!
Great sauces every time.
Been using the Sauce Shop for a few years now and love their products. Favourite is definitely the Habanero Ketchup; goes with everything and you don't need to wait to fire up the barbecue.
August 23, 2024
Unprompted review
Reply from Sauce Shop®
Great Chris, really happy to hear you're enjoying them.
Amazing sauces
Amazing sauces, amazing flavours, amazing service, amazing company….do I need to say anything else?!
August 19, 2024
Unprompted review
Reply from Sauce Shop®
Legend, thanks Iain!
Who would think to put cherries in a bbq sauce?
The answer is only a mad man. Insipid cheap gunk.
August 17, 2024
Unprompted review
Reply from Sauce Shop®
Hello Nigel,
Cherry Bourbon BBQ Sauce has been a very popular Sauce Shop product ever since it joined the range - it's rated 4.95/5 on our website with over 350 5-star reviews. We're sorry to hear you didn't like it, it may just not be the flavour for you.
Thanks,
Sauce Shop.
Their sauces are amazing
Their sauces are amazing. Their customer service is amazing. Their ethos is amazing. The sauces are made with love in Nottingham and not that horrible commercial gunk from the big brands.
I'd give them 10 stars if I could.
August 15, 2024
Unprompted review
Reply from Sauce Shop®
Thanks for leaving a review Mal, appreciate the kind words!
Excellent sauces
Excellent sauces. Really tasty. Especially the aioli and lime sauce. My favourite.
Great customer service too.
August 16, 2024
Unprompted review
Reply from Sauce Shop®
This is great to hear, thanks for leaving a review!
Great value and excellent products
My new favourite brand! I love the sauces from the Sauce Shop - I randomly picked up a bottle of hot sauce in Waitrose and have ordered loads more online direct from them since. Not only are they really tasty if you are trying to avoid UPF food they seem to have little or no additives especially compared to other brands. The buffalo sauce goes with everything!
August 13, 2024
Unprompted review
Reply from Sauce Shop®
Great to hear, glad you're enjoying them!
THE BEST!!!
Heard about the sauce shop for a few years now , started on the BBQ sauce only to discover if you have the ranch mayo with friends with a pizza lubricated by IPA listening to DNB while smoking a duchy this experience strikes a lightning bolt straight to my piece !!!!! Would recommend!!
August 2, 2024
Unprompted review
Reply from Sauce Shop®
Thanks Gary!
Bottles smashed and package took 10 days to arrive
1. Package arrived a week late with no update - I had to continually chase
2. 3 of the bottles were smashed - spent the next half an hr washing every single bottle - to be fair I did get refunded the 3 bottles but that really take into account my time, the fact that it look 10 days to arrive etc
really surprised by the 5* reviews, they must have had a different experience to me!
July 11, 2024
Unprompted review
Reply from Sauce Shop®
Hello Richard, I'm sorry your first experience with Sauce Shop wasn't a good one. I've just taken a look at your order on our system and it looks like we were too slow in getting your order to you once you had confirmed the change to your order with our Customer Experience team.
We pride ourselves on providing the best experience we can - we're an independent business and handle everything ourselves. The incident on this occasion is a one-off, we have lots of 5-star reviews both on Trustpilot but also Google and our own website with most of our parcels arriving without any issues.
Again, apologies for the experience this time around and I'm hoping you can give Sauce Shop another try at some point.
Thanks,
Jack.
Great value and excellent products.
Ordered a selection of sauces to try and have been impressed. Did wait a while for the Burnt pineapple to come back in stock, but definitely worth the wait.
Order arrived within a few days of ordering and was packaged well.
Great value, excellent product and hassle free ordering.
July 24, 2024
Unprompted review
Reply from Sauce Shop®
Thanks for a great review Stephen, we really appreciate it!
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