I was trying to use up my 3 credits but finding it difficult to find items that came to exact price. Lots of patience was needed and time. Justin (customer consultant) kindly helped me navigate and... See more
Company replied
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Review summary
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Reviews shaping this summary
Pros- the bar wear is nice but doesn’t fit true to size around the bosom. The material is nice. Cons- DO NOT JOIN THEIR MEMBERSHIP to get money off as you will be stuck with a 45 pound a month charg... See more
Company replied
I opted out for this month but you still decided to take my money and left me with no choice but to shop. The only reason I have not shopped on this website for a long time is because the options are... See more
Company replied
I gave the membership a go, but then this month (December) I skipped on the 3rd, and it still charged on my bank account on the 6th. I was very frustrated because I skipped, and knowing they don't do... See more
Company replied
Company details
Information provided by various external sources
Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- 020 39361 112
- support@savagex.co.uk
- www.savagex.co.uk
2.9
Average
3K reviews
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Scummy
They advertise great deals, but only at the final stage of checkout do they make you click a box subscribing to their very expensive monthly rewards membership for you to purchase at the discounted price - scummy.
November 28, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi Jamie,
Thank you for your feedback. We are sorry you feel that way.
Our Rewards membership is fully transparent and designed to provide exclusive savings and many perks, and we want our members to feel confident and informed about how it works.
As a Savage X Rewards member, you can enjoy numerous benefits, including exclusive sales, access to a new monthly collection, discounts on all products, and free delivery on orders over £49.95. Additionally, you can take advantage of bundle offers, receive a birthday surprise, and enjoy a 15% discount on Fenty Beauty and Fenty Skin products on the second Tuesday of each month, among other perks.
You can easily skip a month on your account between the 1st and 5th of each month. Just click the button to confirm your choice, and your membership and all its valuable benefits will remain active at zero cost!
For more details, please follow the links:
https://www.savagex.co.uk/termsandconditions
https://www.savagex.co.uk/xtrasavage
We hope this information helps clarify our policies for you and that you will give us another chance!
Warm regards,
Lena
Savage X Fenty Team
Sort out “low stock” error
Great products but error when trying to pay. Can only proceed when one removes the termed “low stock” items! It should show that the item is sold out instead. Great products still but this needs to be sorted as also the customer service agent I reached out to was not only slow, took more than 40mins before asking for the error message that was showing on screen. She made this experience even worse sadly.
November 28, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello,
Please accept our deepest apologies for the truly disappointing experience you encountered while ordering on our website. We understand how frustrating this must have been, and we are genuinely sorry that we did not meet your expectations.
We are also extremely concerned and apologize that your subsequent interaction with our customer service team was not up to the standard we strive to deliver. That is not the level of care and professionalism we aim to provide, and we are taking immediate steps to address this internal matter.
We sincerely value your feedback and assure you that we are using it to make meaningful improvements to our services and internal processes.
Regarding product availability, we understand the desire for our most popular items. Please know that these products are restocked monthly. We also strongly encourage you to utilize our Wishlist feature, which will automatically notify you the moment your favorite items are back in stock.
If you encounter any further difficulties with our website, please do not hesitate to reach out. Our customer service team is available every day and would be more than happy to provide dedicated assistance.
Thank you for bringing these matters to our attention. We hope to restore your faith in our brand.
Best wishes,
Dora
Savage X Fenty Team
Meh12344
Only 2 stars for the product itself. Minus 3 stars for the customer service. Is anyone monitoring that damn email inbox? I have an email outstanding for over 3 weeks. I have monitored much busier inboxes. It’s really not that hard.
October 23, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for reaching out to SavageX.
We are sorry to hear that you didn't like the quality of the items that you got, but I would like to mention that we use and have different variations of materials, and we can also offer you to return or even exchange them for some other items that you will like.
Regarding the customer support, I'm sorry that you had a bad experience with our team, but we assure you that we are here to do our best to assist you in the best possible way. If you emailed us and didn't get a response, please make sure to check your spam mail just in case. If not, we would ask if you can send us an email again.
Once again, we apologize for the inconvenience, and we hope that you will give us another chance in the future.
Kind regards,
Steve
SavageX Team
Products look tacky (like Primark) but…
Cant cancel the membership!!
Products look tacky (like Primark) but charge much higher and they WONT LET YOU CANCEL THE MEMBERSHIP. I have requested a call back about half a dozen times and have been waiting on the chat for hours each day but still no representative answers. WTF!!
November 13, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Charu
We are truly sorry to hear that your experience with us resulted in frustration. Please accept our apologies, as this does not reflect the standard of service we strive to provide.
We wanted to provide a full clarification of how the Rewards Membership program operates. The 'Skip the Month' feature is available from the 1st through the 5th of each month. For ultimate flexibility, Rewards membership can be canceled at any time, either through your online account or with the assistance of our Customer Support team. Importantly, any existing credit remains on your profile with no expiration date and can still be utilized when shopping as a Guest.
We regret if the interaction you had with our team did not meet your expectations for support. We want to reaffirm our commitment that all customers are treated with the highest level of respect and professionalism.
Our Customer Service team is available daily, and we would be happy to help you address any concern you may have. We encourage you to reach out to us.
Kind regards,
Dora
Savage X Fenty Team
They will scam you through membership
They will scam you through membership; they will sign you up unknowingly. Then, the cancellation process is tedious, and the quality of products is also poor. This is not a good image for Rihanna, as she is the face of this company!!
November 6, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi, Irthling!
Thank you for sharing your feedback.
We are sorry you feel this way, and assure you that our membership is completely optional. We apologise if the enrollment process felt unclear along the way . Our goal is always to make sign-up and cancellation process straightforward, and we'll be passing your input to the team to help improve the overall experience.
We alo regret that the items didn't meet your expectations. Quality of our products is extremely important to us, amd we would like the chance to look into this further for you.
Please reach out to our customer team with your account info, and they will help you with your concerns.
We are always here to help and make things right!
With care,
Lena
Savage Fenty Team
AVOID
Honestly, this company has the worst support I’ve ever dealt with. I do not have the time to call to cancel my membership over the phone so tried the WhatsApp and Facebook options. So far I’m 24hrs in, have spoken to at least 5 different people and no one has been able to help.
I’ve been passed to Fabletics support several times despite not having an account with them and following the Savage Fenty links. I’ve messaged the link on the UK website only to be told I’ve contacted the North American customer service. When I tried to cancel, I was told by one rep that ‘it’s not our intention to let you cancel’.and was proceeded to be hit with offer after offer to get me to stay. I’m sorry but idgaf what your intentions are, I don’t want to stay with this scammy and incompetent business any longer. They purposefully make it difficult for you to cancel in order to keep siphoning money from your bank account with no quick and easy options to do it yourself.
I don’t usually leave reviews like this but I’ve been pushed so far by the total failure of this business to deliver at least a shred of decent service. I would recommend you AVOID at all costs.
November 11, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Carla
We are genuinely sorry to hear about your truly disappointing experience with our customer support team. Please accept our sincerest apologies that your interaction did not meet the high standards of service we promise to deliver.
We appreciate you taking the time to bring this to our attention. Your feedback is extremely valuable, and we are committed to learning from it. We will be immediately reviewing this specific instance with our support team to guarantee we provide a better and more comprehensive resolution moving forward.
Regarding our rewards membership, we designed it to offer significant perks, such as exclusive member pricing, early access to our newest drops, and the chance to earn reward points. However, we completely respect your decision if you feel this model isn't the right fit for your needs.
Thank you again for your patience. We are truly committed to using your feedback to improve and would welcome the opportunity to provide you with the positive experience you deserve in the future.
Best wishes,
Dora
Savage X Fenty Team
Items are always sold out despite being…
Items are always sold out despite being released that day.
November 11, 2025
Unprompted review
Reply from Savage X Fenty UK
Hey Debbie!
We totally understand how frustrating it is when the items you wanted sell out quickly!
We try to restock the most popular pieces and we constantly drop new styles, so be sure to keep an eye on our site for the updates.
Thanks for sharing your feedback, we hear you and we are always working to improve your shopping experience.
With care,
Lena
Savage X Fenty Team
I love how easy it is to find something…
I love how easy it is to find something and check out. And the sizes are amazing 🤩.
November 11, 2025
Unprompted review
Reply from Savage X Fenty UK
Dear Katrīna D,
Thank you for the awesome review! 😍️
Making it easy to find your perfect style and fit is what we're all about. Thanks so much for the love and for being part of Savage X fam- we can't wait for you to see what's coming next!💖️
With love,
Lena
Savage X Fenty Team
I fell into the subscription trap
I fell into the subscription trap! My mistake, but trying to get a refund or merchandise to the value of money taken from me was hard work, to say the least. Items that did arrive were returned due to poor quality, Shein have better quality items. Very disappointing quality and service.
July 11, 2025
Unprompted review
Reply from Savage X Fenty UK
Hey Karen,
Thank you for your feedback! We are sorry that you felt like that about our Reward Membership.
There are two ways of shopping on our website, as a regular customer and as a Reward Member (by picking a promotion). When you choose a Reward Membership price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the Reward Membership.
The great thing is that as a Reward Member you are not obligated to either buy or pay each month. To keep all the benefits of the Reward Membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your Reward Membership entirely for free.
Also, you can use your Member Credit on the website, because we convert fee when you don't Skip. If you need any assistance with that, please reach out to us via chat, email, or phone. Our customer support team will be more than happy to assist you.
We really hope that you will give us another chance in the future.
Kind regards,
Steve
SavageX Team
Great quality and choice
Great quality and choice. I would absolutely recommend, I just find the credit application a little confusing
November 9, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Ali
Thank you so much for your fantastic feedback and recommendation! We’re absolutely thrilled to hear you love the quality and variety of our collection. Your compliments motivate our entire team!
We also want to clear up any confusion you experienced regarding the "credit application" process. We understand that the Rewards Membership Program structure can sometimes take a moment to understand, and we're here to help ensure you unlock the full value of your rewards membership.
The monthly credit is one of the most powerful and flexible perks of being a Rewards member, designed to maximize your savings: as a Rewards member, after you are charged for the membership, you receive a monthly credit that allows you to grab any 2-piece outfit or any single item up to £80. This is the easiest way to secure our best possible pricing.
Using your credit guarantees the biggest discount available, making sure you always get premium pieces without the premium price tag. Furthermore, they do not expire!
We’re always striving to make the entire process, including the VIP system, as straightforward and seamless as possible. We hope this clarification helps you enjoy all the benefits your membership offers!
Kind regards,
Dora
Savage X Fenty Team
Dont have any stock really in the sizes…
Dont have any stock really in the sizes I need. I want to exchange my items and cant because item still out of stock. Also, dont know when stock is coming back as it doesnt mention any details on the item on the site.
November 9, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi Olisha,
Thank you for sharing your experience! We're sorry to hear you've had trouble finding your size and completing your exchange.
Our restocks can vary depending on demand, and it can happen that the item details do not show estimated restock date.
We'd love to take a closer look for you. Please reach out to our customer support team, and they will check availability, and help with exploring alternative exchange options, so you are not left waiting.
https://help.savagex.com/hc/en-gb
Thank you again for your feedback, It is important to us, and it will help us improve.
With care,
Lena
Savage X Fenty Team
Savage x fenty
I love the quality of savage x fenty and it's a easy app to use with great products .
November 9, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Mr. G Pope
Thank you for providing such a wonderful five-star rating!
Knowing you're satisfied with the quality of our clothing means a great deal to us. Your encouraging comments directly reinforce our commitment to providing fast, smooth service both in delivery and on our app.
Best wishes,
Dora
Savage X Fenty Team
Money stealing predatory company.
The underwear is amazing. But… I woke up this morning to £50 drained from my account. I didn’t authorise this payment. I can’t afford food nor petrol this week now. I’m appalled this is happening.
November 7, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi there,
Thank you for sharing your experience with us. We're truly sorry to hear about the unexpected charge and the impact it has had on your week.
We'd really like to help you get this sorted as quickly as possible, Please reach out to our customer support team with your account details, so we can review your account.
We're here to help and want to make this right for you.
With care,
Lena
Savage X Fenty Team
Really suspicious activity and manipulative tactics from customer service
I don’t normally leave reviews but I feel like it’s necessary on this occasion to warn people of the slightly suspicious activity from Savage X Fenty.
This is the second time (this happened before and I cancelled but I recently thought I’d give them another try) where I have skipped the month on the website and still been charged.
I immediately followed up and wanted a refund which one of the advisors swiftly took care of.
However, after clearly requesting cancellation 5 TIMES within the hour long customer help chat (and a further 2 requests thereafter), I am now being ignored.
I don’t like to sound like I’m exaggerating or sensationalising an experience but the tactics used by Savage X Fenty are extremely manipulative and purposefully vague for them to not complete a simple request to cancel a membership.
It worries me that there are potentially more people who are being unknowingly charged or pressured into keeping a membership they no longer wish to have. This truly is concerning behaviour from a brand that supposedly cares about people and wants them to feel empowered.
November 7, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Jamie
Thank you for taking the time to share your candid feedback. Hearing that you were charged after successfully skipping the month and faced significant difficulty processing your cancellation is a severe operational failure that we take full responsibility for.
We are truly concerned to hear that our process felt manipulative or vague, as this is never our intent nor the standard of service we uphold.
We sincerely regret if the nature of the Rewards Membership program was unclear, and we apologize for any resulting confusion. We want to emphasize that enrollment is entirely optional, and we aim to provide full transparency on the terms at the point of checkout. The membership's primary purpose is to provide access to our exclusive member pricing and limited collections. We fully respect that the program may not align with everyone's needs, and you should never feel any pressure regarding your decision to cancel.
We understand our "Skip the Month" mechanism failed in your case, which we are investigating internally. We are reviewing our user interface and operational policies to ensure the skipping and cancellation processes are completely straightforward for every customer.
Our team is committed to providing excellent support daily, ensuring every client receives the highest level of assistance. We truly value the trust our customers place in us, and we are genuinely sorry that we failed to deliver on that commitment this time.
Kind regards,
Dora
Savage X Fenty Team
Super difficult to cancel your subscription...Very sketchy practice!
While in general the outfits are cute, the sizes sell out too quickly for it to be useful. However, the worst part of the experience is the terrible subscription management process. YOU CANNOT EASILY CANCEL A SUBSCRIPTION. You have to either start a chat or go on the phone. Both the chat and phone feature has had me waiting up to 30min at a time meaning it's so difficult to cancel.
November 7, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi Ann-Margaret,
Thank you so much for taking the time to share your feedback. We are really sorry to hear that cancelling your membership felt frustrating- that's definitely not the experience we want for our Rewards Members.
We understand that the wait times through our customer support channels can be inconvenient sometimes. We are actively working to improve response speed, and your input here is incredibly important to us.
Some of our most popular styles can sell out quickly, and we know how disappointing that can be. We're working on reviewing our inventory and restock planning to better meet demand, and thank you for pointing that out.
Please reach out to us via DM on social media, if you need further assistance. Thank you again for your honest feedback, we will do everything in our power to be better!
With care,
Lena
Savage x Fenty Team
Reply from Savage X Fenty UK
Hello Lisa Jane,
Thank you for this wonderful review and very positive comment!
We are here for you!
See you soon!
Your Savage X Fenty team
AVOID AT ALL COSTS
I bought some items during a massive sale, and was not aware that I was signing myself up for monthly charges that I had to “skip” between the 1st and 5th of every month. This was never communicated to me and I am finding it extremely difficult to cancel this membership. Do not buy from here!! Terrible customer service and gives very fraudulent vibes. Disappointed is an understatement.
November 6, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Keira:
Thank you for the review. We are so sorry for the inconvenience, we never wanted this to happen. We completely understand how unsettling this was for you so we want to inform you that our customer service works every day and you can contact us via phone 020 3936 1112, email support@savagex.co.uk, social media chat, web chat or WhatsApp. We will gladly check your case and sort it out as soon as possible.
We want to inform you that the Rewards membership is always optional. The member can subscribe only if he wishes to. It is also not permanent which means that it can be cancelled any moment. However, if the member decides to take advantage of all the benefits that this membership offers, this can always be done for free since we have the option to skip the month every month between the 1st and the 5th of the month. You can check more details here - https://www.savagex.co.uk/xtrasavage?nav=membership-main.
We invite you to contact us. We will give our best to resolve everything and provide the best possible solution.
Best regards,
Alex, Savage X Fenty Team
Waited over 3+ hours to get someone to…
Waited over 3+ hours to get someone to respond over live chat or WhatsApp. Then when they did their responses even took up to one hour. They ignored my query and have not acknowledged it. No way to change personal data/banking details on your account but nobody available to assist me either. I thought for the price you’d get better.
November 6, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi Lily,
Thank you for sharing your feedback with us. We're really sorry to hear about the long wait and the frustration you've had trying to get support. That's absolutely not the level of service we aim to provide. Your experience will help us improve our response times across live chat and WhatsApp, so situations like this don't happen in the future.
We would really like to help make this right. Please DM us on FB or IG with your account info, and we will assist you asap!
We hope you will give us another chance,
With care,
Lena
Savage X Fenty Team
Ignored Refund Request and Unauthorised Charge — Very Concerning
Update -[7th November 2025]:
I have yet to receive a response to my emails from your team. Instead, I have received:
1. A reply from your sister company via their Trustpilot account,
2. A second update advising me to contact you, despite my review clearly including the dates I previously reached out,
3. A third Trustpilot update claiming that you’ve contacted me, when in fact you have not.
This ongoing confusion and lack of direct communication is very concerning.
Update – [6th November 2025]:
Savage X Fenty replied here but accidentally signed the message as “Fabletics,” which shows the ongoing confusion and lack of proper support I’ve experienced.
I’ve already emailed savage fenty support, twice (on 30th Oct and 2nd Nov) with no response. I’m in financial hardship, and this charge has caused genuine difficulty. I’ve raised the matter with my payment provider and plan to escalate it through the Consumer Ombudsman if not resolved urgently.
I would appreciate a direct acknowledgment from the Savage X Fenty UK team confirming receipt of my refund request.
Original review below
I’m extremely disappointed with my experience with Savage X Fenty. I contacted customer service on 30th October and followed up on 2nd November regarding a VIP membership charge I’ve been trying to get refunded. I haven’t received any response or acknowledgement at all — not even a confirmation that my emails were received.
When I previously tried to cancel my membership, I was encouraged to stay with a £15 store credit, which felt misleading. My financial situation has since worsened, and I’m now facing financial hardship. This payment was taken from money I had budgeted for essential groceries, and the complete lack of support has been distressing.
As a disabled consumer, I expect fair treatment and timely communication under UK consumer protection and accessibility regulations. Ignoring refund requests and failing to provide a clear way to cancel or resolve issues falls below expected standards of care and transparency.
It’s disappointing to see a brand with such a high profile handle customers this way — particularly those who are open about their vulnerabilities and simply asking for fairness.
October 29, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Priscilla:
Thank you for the update. We really understand how you feel and we want to help you. Please contact us so we can do our job and provide the solution for this problem. We are waiting for you and we invite you to contact us via this link - https://help.savagex.com/hc/en-gb. We will give our best to provide the best possible service.
Best regards,
Alex, Savage X Fenty Team
Amazing!!!
November 4, 2025
Reply from Savage X Fenty UK
Hello, Yva!
Thank you for reaching out to Savage X Fenty and giving us your feedback! We are thrilled to hear our customers are enjoying our products and brand.
We invite you to check our rewards benefits such as 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month and a free bra or undie after every 5th billing, surprise giveaway or sweepstake.
If your need any help, feel free to reach out to us. Our customer service works everyday and will be happy to sort everything out for you!
Kind regards,
Dora
Savage X Fenty Team
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