I was trying to use up my 3 credits but finding it difficult to find items that came to exact price. Lots of patience was needed and time. Justin (customer consultant) kindly helped me navigate and... See more
Company replied
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Review summary
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Pros- the bar wear is nice but doesn’t fit true to size around the bosom. The material is nice. Cons- DO NOT JOIN THEIR MEMBERSHIP to get money off as you will be stuck with a 45 pound a month charg... See more
Company replied
I opted out for this month but you still decided to take my money and left me with no choice but to shop. The only reason I have not shopped on this website for a long time is because the options are... See more
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I gave the membership a go, but then this month (December) I skipped on the 3rd, and it still charged on my bank account on the 6th. I was very frustrated because I skipped, and knowing they don't do... See more
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Company details
Information provided by various external sources
Music and fashion icon Rihanna embarks on her newest venture: lingerie designer. Inspired to create a line of intimates that celebrates and speaks to all shades and shapes, Savage X Fenty will celebrate fearlessness, confidence, and inclusivity. In partnership with a team assembled from the industry's elite, the label is braced to disrupt and redefine the marketplace with its accessible price point and full range of nudes.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- 020 39361 112
- support@savagex.co.uk
- www.savagex.co.uk
2.9
Average
3K reviews
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I wouldn’t even give it 1 star
I wouldn’t even give it 1 star. Scamming people into subscribing and then making it impossible to cancel the unwanted subscription. And no refund. AVOID!!!
December 9, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello Erin,
Please accept our deepest and most sincere apologies for the stressful and disappointing experience you had with our services and website. We truly regret that we did not meet your expectations, and we are genuinely concerned to hear about the distress this has caused you.
We are sorry to hear that you feel this way about your membership. We completely understand that our business model may not be the right fit for every user, and we work hard to ensure that every customer's experience is as comfortable and transparent as possible.
Thank you very much for taking the time to share your feedback. We value your input greatly, as it is essential for helping us identify areas for improvement and ultimately enhance the experience for all our customers.
For full transparency, we want to confirm that enrollment in our membership is designed to be intentional, always requiring the member's explicit acceptance of the terms and conditions during the sign-up process. We want to assure you that we prioritize your flexibility; the membership is non-permanent and can be canceled instantly at any time. You can do this directly through your account or by simply contacting our dedicated Customer Service team for immediate assistance.
We would like the opportunity to investigate any possible issues further and help resolve this for you. Our Customer Service team is available every day via email, live chat, or phone, and is here to address any questions or concerns you may have.
£50 membership scam
Unaware I was signed up to be a VIP member and charged £50 as a monthly fee when no information was given. Will be calling during opening hours to attempt to close the account as the only way you can cancel the membership is by calling their customer service line. Seems like a really good way to keep draining money out of people. Who in their right mind would pay £50 a month to have a membership to an underwear brand.
December 9, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Alina:
Thank you for the review. This is so disappointing, we never wanted this to happen to you. Our aim is to have all of our clients satisfied and to resolve everything as soon as possible. We are so sad when something like this happens, but we will try to clarify and explain everything.
To begin, we would like to inform you that the Rewards membership is completely optional, but if the member subscribes, this membership can always be free. We offer a special benefits, skip the month option, which helps you to always have your benefits without any cost. In the meanwhile, you can make orders and take the advantage of our special discounts, offers and gifts. You can check more details here https://www.savagex.co.uk/xtrasavage?nav=membership-main. Keep in mind that the Rewards membership is not permanent, it can be cancelled any moment.
Please, rest assured knowing that any issue can be resolved asap. We invite you contact us to be able to check your case and help you. You can contact us also via email support@savagex.co.uk, web chat, social media chat or WhatsApp if you do not wish to call. We expect your contact.
Best regards,
Alex, Savage X Fenty Team
Blindsided by membership fees
Blindsided by membership fees. Unaware I was signed up to VIP and only receiving an email about it after I’m charged the high cost of £49.95, a monthly fee, for an underwear company.
December 9, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Izzy:
Thank you for the review. We are so sorry for the misunderstanding. We never wanted you to feel this way because we understand how important is to have happy and satisfied customers. Our customer service works every day, we are always here for you and if any problem occurs, we invite you to contact us. You can check here all the option - https://help.savagex.com/hc/en-gb
Our Rewards membership can always be free because we have the option to ''skip the month''. Furthermore, it offers a lot of benefits such as a free bra or undie after every 5th billing, surprise giveaway or sweepstakes, 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month, etc. This membership is also not permanent and we completely understand that some of our members want to cancel the membership. It can be done any moment since this is your right as a member of our page.
Feel free to contact us, we will gladly check everything and sort it out for you because we care for each and every of our members a lot.
Best regards,
Alex, Savage X Fenty Team
SAVAGEX took my money and wouldn't let me cancel the membership!
I gave the membership a go, but then this month (December) I skipped on the 3rd, and it still charged on my bank account on the 6th. I was very frustrated because I skipped, and knowing they don't do any refunds, I was forced to use the membership credit. I tried for 3h to cancel my membership via the live messenger, and every time after waiting for a long period of time I was finally connected to an agent, the ridiculous AI bot would terminate the chat, I didn't even have time to write a message. This happened 3 times, the first time the waiting period was 25min, the second time it was 35min, and the 3rd time it was 45min, it always added 10min. This system is completely ridiculous and broken!! I then tried calling, took me another 30min to wait for an agent, but I finally managed to talk to one. The agent kept giving me offers to stay on the membership which was very annoying, I just wanted to cancel the membership! After insisting, I finally managed to cancel. As a "VIP" member, I was so frustrated during the entire process, I will never buy from this place again.
December 8, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi,
Thank you for reaching out to Savage X UK.
We are very happy to hear that you gave us a chance to join us. But we are sorry to hear that you are having issues with skipping.
I would like to mention that whenever someone skips the month, we always send the confirmation via email. We will just need that in order for us to issue a refund if there was some error in the system. But even if you don't have it, our team will do everything to assist you in the best possible way. Even if you are uncertain whether you skipped or not, you can always reach out to us and we will be happy to confirm, and even if you are unable to do it by yourself, we will be more than happy to do it for you.
We are sorry that you had to wait a while for us to reach out to you, but I want to mention that sometimes it can be busier than usual, and we are doing our best to assist everyone in the best possible way. You can reach out to us via chat, email, or phone.
With the offers, we also wanted to show that we really care about member satisfaction, and that's why our agents were offering you some of our Reward Member deals. We are sorry that you did not like that.
In any case, we are happy that in the end everything was sorted, and we really hope that you will give us another chance in the future and that you will be one of our many satisfied Reward Members.
Best,
Steve
SavageX Team
Disgraceful “paid membership” that I…
Disgraceful “paid membership” that I definitely didn’t sign up to. Was just at home one day and had an email as well as a bank transaction stating I’d been charged £49.95 by this company as I’d joined their rewards membership. Despite going back through their website as a guest and reviewing my order confirmation, this is NOT clearly stated on the website that you’ll be charged unless you “skip”, despite the responses on here saying it’s clearly communicated… it isn’t. No way to manage your membership online, nor get it refunded which is a disgrace. I ended up returning the items I brought anyway as they weren’t that nice when I tried them on, so I definitely don’t want to have credits on an account for products i won’t be buying… shameful.
December 6, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello Charlie,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience, and we deeply apologize for the frustration you encountered. Please know that our intention is never to mislead or make your membership management difficult. We acknowledge and sincerely apologize that the 'skip' feature did not meet your expectations for clarity and ease of use.
To maintain full transparency, we want to confirm that enrollment in our Rewards membership is designed to be a clear process and always requires the member's explicit acceptance of the terms and conditions during the sign-up.
We are committed to resolving your concerns as quickly and smoothly as possible. Please do not hesitate to contact us directly if you require any further explanation or assistance with your account. We are here to ensure you have a positive experience.
Cancel immediately and don't back down
They make it insanely difficult to cancel and if you don't cancel they charge you £60 per month just to have access to their discounts. It's a scam.
December 6, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi, Daniel!
We're sorry to hear about your experience.
Our Rewards membership is fully transparent and designed to provide exclusive savings and many perks, and we want our members to feel confident and informed about how it works. All details regarding the program, including the terms and cancellation policies, are clearly outlined on our website.
The membership is designed to give members exclusive deals and discounts, but we understand it may not be the right fit for everyone.
For more details, please follow the links:
https://www.savagex.co.uk/termsandconditions
https://www.savagex.co.uk/xtrasavage
At Savage X Fenty, we genuinely care about providing you with the best service possible. Please connect with our Customer Care Team via phone, live chat, or direct message on social media, and they’ll be ready to assist you promptly.
We hope you will give us another chance!
Warm regards,
Lena
Savage X Fenty Team
Absolutely terrible experience
Absolutely terrible experience. First, after I placed my order and was charged, I noticed that the charge was set as a "recurring". I promptly cancelled that from my online banking app and contacted them using the online chat to complain about. The representative I talked to had no clue what she was doing, trying to claim I opted in for their membership (which requires a recurring payment), which I didn't and then completely disregarding my complaint that what should've been a one time charge was set as recurring. Not even an apology, simply pretending it didn't happen.
Is this how you do business? Stealthily set up recurring payments and hope people don't notice when you steal their money?
Then to make matter worse, when order arrived it arrived one size smaller than what I ordered.
Avoid at all costs.
December 3, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi gsf,
Thank you for sharing your feedback. We're truly sorry to hear about your experience, and would like to address it properly.
We want to clarify that our Rewards membership is completely optional. There are two ways of shopping on our website, as a regular customer and as a Rewards Member (by choosing a promotion). When you claim the initial promo offer for new members, you need to agree to the terms and conditions at the checkout, and all the info about our program is fully transparent and visible.
For more details, please follow the links:
https://www.savagex.co.uk/termsandconditions
https://www.savagex.co.uk/xtrasavage
We hope this information helps clarify our policies for you.
At Savage X Fenty, we genuinely care about providing you with the best service possible. We apologise if you received the wrong size, and would like to assist you asap! Please connect with our Customer Care Team via phone, live chat, or direct message on social media, and they’ll be ready to assist you promptly.
We hope you will give us another chance!
Warm regards,
Lena
Savage X Fenty Team
Scam
Difficult to cancel membership - was on live chat function for over an hour and had to ask five times to cancel my membership. Asked for a refund of my membership credits and was told repeatedly they couldn't refund. Had two separate chats and was disconnected - absolutely criminal !!
December 3, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi Beth,
We're really sorry to hear about your experience and we appreciate you taking the time to share this with us. That is absolutely not the level of service we aim to provide, and we understand how disappointing and frustrating this must have been.
Our Rewards membership is fully transparent and designed to provide exclusive savings and many perks, and we want our members to feel confident and informed about how it works.
You can easily skip a month on your account between the 1st and 5th of each month. Just click the button to confirm your choice, and your membership and all its valuable benefits will remain active at zero cost!
We would love to assist and resolve any issues regarding your profile. Please reach out to us via DM on social media, and one of our friendly agents will review your account.
Thank you again for your honest feedback, we will do everything in our power to be better!
With care,
Lena
Savage x Fenty Team
So easy to see what’s on offer and very…
So easy to see what’s on offer and very easy to order 10/10
December 2, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello, Jason:
Thank you for the review. We are so happy because you chose our page to make an order. We offer a lot of promotions and benefits to our Rewards members so we invite you to check the page and all the privileges that you have with us. More details can be seen here - https://www.savagex.co.uk/xtrasavage?nav=membership-main
and if any help is needed we are here for you.
Best regards,
Alex, Savage X Fenty Team
Do not buy from here.
You’d think the behaviour of this brand was illegal - they advertise one-off offers yet prolong the relationship with the customer without their informed consent. Upon initial purchase, your credit card information is withheld by the brand and they sign you up to a “VIP Membership” without your informed consent. You are then charged £50 monthly - with only a 5 day window to prevent this (this is not communicated properly to the customer). This is genuinely shocking behaviour and incredibly poor client treatment - please do not support the ethics of this brand.
December 2, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello Immi,
Please accept our sincere apologies for the disappointing experience you have had with our Rewards Membership Program. We genuinely regret that our service has led to you feeling this way, as we strive to offer the best possible experience for all our valued customers. It was certainly never our intention for this business model to cause such frustration. We truly value your candid feedback, as it is essential for us to identify and improve areas where we may be falling short of your expectations.
We do want to clarify that participation in the Rewards Membership Program is entirely optional, and the full terms and conditions are disclosed both on our website and clearly outlined during the checkout process when signing up. For many members, the program offers significant benefits, including exclusive access to collections, special discounts, easy returns, personalized recommendations, and the helpful flexibility to skip a month or shop at their convenience. This is designed to be a great way to save money and receive tailored perks. You can easily find the skip option in the “Membership” tab of your Savage X Fenty account; simply visit the site between the 1st and 5th of each month and select “Skip This Month” to ensure you are not charged.
We sincerely invite you to contact us so we can personally work toward resolving any specific concerns or issues you may have. Your detailed feedback is incredibly beneficial to our ongoing efforts to improve our business. Our dedicated customer service team is available every day and is eager to assist you with anything you need.
Kind regards,
Dora
Savage X Fenty Team
Reply from Savage X Fenty UK
Hey there, Jennice!
Thank you for your kind feedback!
We are so happy to know that it was a very smooth experience for you.
Have a great day!
Best,
Steve
SavageX Team
Reply from Savage X Fenty UK
Dear Irina,
We extend our sincere gratitude for your wonderfully kind review and the generous feedback you shared. It is our constant aim to ensure every customer enjoys a lovely experience, and your acknowledgment is a powerful source of motivation for our team.
We are truly thrilled to hear that the quality of your items meets your expectations and brings you satisfaction. We look forward with pleasure to continuing to meet your expectations in the future.
Should you ever have any questions or require assistance, please know that our dedicated customer service team is readily available and eager to help via email, live chat, or phone call.
Kind regards,
Dora
Savage X Fenty Team
I love evrything about this!
I love evrything about this!! Second time and more purchase
December 1, 2025
Unprompted review
Reply from Savage X Fenty UK
Dear Nokwanda,
Thank you so much for the love!
We put a lot of effort into ensuring that our items are not only fierce and stylish, but also durable and comfortable. It means everything to hear that you are satisfied with your Savage X pieces.
Thank you for being a part of the Savage X family—we’ve got you!💪️
With care,
Lena
Savage X Fenty Team
Bad customer service by online chat…
Bad customer service by online chat with them. Also, it is not possible to contact them by phone, because they have to fix their smart voice. This voice asks you questions, when you follow the steps, then the voice doesn’t understand your answer. I ordered items, I paid for them and still waiting for tracking number. For about one year I stopped using Save x Fenty, because of the customer service. I back again and even more disappointed from the last time. Once I received my order- I hope so, I will stop using this service. The quality of the brand is 50/50 for the prices you buy.
December 1, 2025
Unprompted review
Reply from Savage X Fenty UK
Hi there,
Thank you so much for reaching out to SavageX UK with your feedback. We are happy to know that you are our customer. We are looking forward to you receiving your order, but we are also sorry for the inconvenience you had with our team.
We would like to assure you that our Customer Support team is here for you to assist you in the best possible way and provide the best solution. You can contact us via chat, email, or phone, whatever seems easier to you. In any case, we will definitely use your feedback to improve our service.
Regarding the items, we think that you will like them, but in case you change your mind or wish to return or exchange an item, you can contact us, and we will be more than happy to assist you.
Regarding the tracking number, sometimes it may not appear immediately when the order is being prepared. When we ship the parcel, the tracking number will be available. Make sure to check your spam mail as well. But as we mentioned, if you need any assistance, please don't hesitate to reach out to us.
Once again, we apologize for the inconvenience and thank you for your understanding. We really hope that you will give us another chance as a Reward Member.
Kind regards,
Steve
SavageX Team.
Reply from Savage X Fenty UK
Dear Miss Ling,
Thank you very much for taking the time to share your review. Your exceptionally kind words and positive feedback are deeply appreciated by our entire team.
We are absolutely thrilled to hear that you are enjoying the quality of our items. Providing high-quality products and ensuring every customer has the best possible experience are our top priorities, and your review affirms that we are meeting that goal.
We sincerely hope to have the pleasure of welcoming you back for your future shopping needs.
Should you require any assistance or have any further inquiries, please do not hesitate to contact our Customer Service Team. We are available daily and are always happy to provide support.
With sincere gratitude,
Dora
Savage X Fenty Team
The future's bright.
This has been cool, eventful and a brighter future of fashion expending.
November 30, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello Johnnie,
Thank you for your fantastic feedback!
We are thrilled to hear you describe your experience as "cool and eventful" That truly means a lot to us.
We look forward to continuing to provide you with exciting fashion experiences!
Best regards,
Daniela
savage X Fenty UK Team
Price is top notch
November 30, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello Ian,
Thank you so much for writing in and sharing your feedback! We are delighted to hear you think the price is "top notch."
If you are interested in exploring more great savings, we currently have additional discounts available for our members. Feel free to take a look: https://www.savagex.co.uk/
Best regards,
Daniela
Savage X Fenty UK Team
Reply from Savage X Fenty UK
Hi M.N,
Thank you so much for your review! It is wonderful to hear you are happy with our website.
At Savage X Fenty, we're all about making your shopping experience seamless and enjoyable.
We're looking forward to shopping with you again and wish you a great day!
With care
Lena
Savage X Fenty Team
Amazing experience
Amazing experience, set looks lovely can’t wait to have it arrive and cheap for black friday and student discount!
November 29, 2025
Unprompted review
Reply from Savage X Fenty UK
Hey Megan,
Thank you for your kind review! We are super excited to know that you had such a great experience with our brand!
We know that you will enjoy in our designs. Have a lovely week!
Best,
Steve
SavageX Team
Automatically enrolled to paid membership!?
I ordered some boxers at a discount price only to realise after it meant automatic enrolment to into a paid monthly membership, it took 45 mins to get through to an agent in chat. All this for a pair of boxers! Do not shop here it is a scam and I think a very poor business model if it purely relies on tricking people into signing up for a paid membership unknowingly
November 28, 2025
Unprompted review
Reply from Savage X Fenty UK
Hello George,
We are writing to extend our sincerest and deepest apologies for the uncomfortable and frustrating experience you had while shopping with us. Hearing this is truly disappointing, as it is absolutely not the feeling we want our customers to associate with our brand or the high standard of service we strive to provide.
We want to assure you that we take your feedback incredibly seriously. It is an invaluable resource that helps us identify areas for critical improvement. Please know that your recent experience has been immediately escalated and shared with the relevant teams to ensure we address the service deficiencies you encountered.
We recognize that our unique business model may not be the right fit for every customer, and we sincerely apologize if the terms of our Rewards Membership were not communicated with sufficient clarity. We regret any confusion this may have caused.
For clarity, our Savage X Rewards Membership is designed to offer significant value, including early and exclusive access to new collections and special member-only discounts, you receive a £49.95 Member Credit each month you are billed, which can be used towards an equivalent purchase. This credit never expires and can be saved over time. the option to 'Skip a Month' before the 5th to avoid being billed, or shop whenever you wish.
We understand that an explanation does not undo the frustration you felt, but we hope this offers a clearer picture of the program's intended benefits.
We invite you to please contact us directly—whether regarding the service you received from our team or any remaining questions about the membership. Our customer service team is available every day and is committed to ensuring any outstanding concerns are resolved to your satisfaction.
Thank you for your candid feedback, and we genuinely hope to have the opportunity to regain your trust.
Best wishes,
Dora
Savage X Fenty Team
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