Savills Reviews 

2,188
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 283 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, friendly, and always ready to provide expert guidance throughout the entire property buying and renting process. People really appreciate the efficient service, noting that queries are handled quickly and communication remains clear from start to finish. Some reviewers were not happy with the communication, specifically mentioning that it took weeks to get a response or that phone calls and web inquiries were completely ignored. Consumers also noted that getting feedback required constant chasing, and finding someone responsible to assist them proved very frustrating at times.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, courteous,... See more

Service

Customers consistently note positive experiences with service, highlighting professional, responsive, and... See more

Response time

Users describe ambiguous interactions with response_time, reflecting mixed feelings about communication... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide division in their experiences. While... See more

Location

Reviewers highlight ambiguous aspects of location with mixed experiences across various areas. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently worked with Savills (Wilmslow) for my purchase while using a different agent for my sale, and frankly, there was no comparison. Lucy, in particular, was outstanding. She went far beyond her... See more

Company replied

Rated 5 out of 5 stars

Very proffessional & you can trust they will do their best for you, also unlike many estate agents the staff are very well trained & selling through Savills is a step upward in the selling process. Hi... See more

Company replied

Rated 5 out of 5 stars

We sold our lovely barn conversion through Savills at Chorleywood. Sue and her team were highly professional. Communication throughout the process was spot on. I would have no hesitation in recommendi... See more

Company replied

Rated 5 out of 5 stars

Sue and Steven helped us sell our house for the asking price then find an alternative property in record time when our original house purchase fell through. They were professional and responded quick... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Savills is a leading residential and commercial real estate service provider. Established in 1855, we now have over 700 offices and associates around the world.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(2,188)

260 reviews in the last 12 months

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Rated 2 out of 5 stars

Savills in Bath disappointing.

Our few past experiences with Savills have been excellent. Our most recent one with the Bath office was however not.

In a difficult market, the estate agent we were dealing with was I'm sorry to say, misleading about the real interest of vendors - Our home seem to be being used as a comparison with other properties they were being shown for 2nd viewings,and bullish about us continously lowering the asking price when they had a very interested viewer, stuck in a chain, who had previously been willing to consider a significantly higher price. Disappointing!

June 24, 2026
Unprompted review
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Reply from Savills

Hi , thank you for your feedback. We take this very seriously and ask you to get in touch by emailing further detail to socialmedia@savills.com so that we can discuss your concerns.

Rated 5 out of 5 stars

Great!

Maria is always very helpful with any support we have needed throughout our tenancy/with our landlord!

June 23, 2026
Unprompted review
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Reply from Savills

Thank you for taking the time to review our service, Neve - feedback is always incredibly helpful. I’m delighted that we met your expectations.

Rated 5 out of 5 stars

Exceptional experience as a vendor with Savills Knutsford

We have recently completed the sale of our property through Savills Knutsford, Cheshire, after they came highly recommended to us.
The company, and particularly Frederica, who handled our sale, provided a truly bespoke and professional service throughout the process.
We encountered some challenging situations with potential buyers, all of which Frederica managed with confidence, professionalism, and remarkable composure. Her passion for her work was evident at every stage and gave us great confidence during what can be a stressful process.
The entire team at the Knutsford branch proved to be diligent, adaptable, and highly cohesive, working together seamlessly to ensure a successful outcome.
We would not hesitate to recommend Savills to anyone looking to sell their property and would like to thank Frederica and the team for their outstanding service.

June 19, 2026
Unprompted review
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Reply from Savills

Feedback is an invaluable reminder of the things that are important to our clients, Liz. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.

Rated 5 out of 5 stars

Our property Manager

Our property Manager, Ms Vivian Yip, has been extremely helpful. She provided prompt and proactive service so that my time and money were saved. She liaised and coordinated well with my tenants, vendors and the building management to resolve problems. My heartfelt thanks to her for her excellent service.

June 22, 2026
Unprompted review
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Reply from Savills

Thank you for your kind words and for taking the time to post a review, Rachel. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

Rated 5 out of 5 stars

We sold our lovely barn conversion…

We sold our lovely barn conversion through Savills at Chorleywood. Sue and her team were highly professional. Communication throughout the process was spot on. I would have no hesitation in recommending them. In fact, I have recommended them to a friend who is selling a home. Thank you.

April 22, 2026
Unprompted review
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Reply from Savills

We are so pleased that everything worked out successfully for you, Lynne. Thank you for providing us with an update and for taking the time to review our service.

Rated 5 out of 5 stars

Savills has been great

Savills has been great as our lettings agent, especially Cato Ng, who's very responsive and on top of everything for our unit. I've been very impressed with Cato.

June 20, 2026
Unprompted review
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Reply from Savills

We really appreciate your kind feedback, Ian. We are very pleased we were able to help and wish you all the very best for the future.

Rated 5 out of 5 stars

Brilliant customer service

Rented from Savills for about a year - felt really looked after by the staff. Vivian in particular was always on hand to address any problems and made sure issues got resolved quickly - an asset to Savills

June 12, 2026
Unprompted review
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Reply from Savills

Thank you for your lovely review, Stuart. It was a real pleasure being able to help you and hope you enjoy the new home.

Rated 5 out of 5 stars

Millie was so helpful and extremely…

Millie was so helpful and extremely accommodating when it came to our property search. Thank you.

June 15, 2026
Unprompted review
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Reply from Savills

Thank you so much for your review, Kim. It's much appreciated. If you need anything further please don’t hesitate to contact us.

Rated 2 out of 5 stars

My Thames Quarter un-luxurious and classless experience

I have been a tenant in one of the Savills Properties in Reading, at Thames Quarter, for about 3 years and a half. I quickly understood they are overselling the "luxurious living", but the location was convenient not to want to move until buying a house. However, the worst part was the management they had in the last year. Every standard declined. What is worse is the lack of communication and respect from the management. Rent went up based on very random calculations, I had to chase for weeks to get an explanation that did not even make sense at the end. Now I am chasing for my deposit, the due date being already met. They have invoked all kind of issues and delays, but have not committed to a date. To me this is redest of flags if you want to move in there or do any business with them. If they are acting like this for a small amount, how would they be for much more?

Other than that, what you get in that building in Reading are the followings: cigarette smoke everywhere, dirty floors, lifts that don't work (sometimes 2 out of 3), poorly behaved tenants that throw things out of the window, endless "repairs" that don't actually fix anything, lack of accessibility at the main door, loud noises because of the low quality of the windows, a free sauna during summertime because how the flats heat up, a rent increase every year.

June 18, 2026
Unprompted review
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Reply from Savills

Hi Joanna, we take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.

Rated 5 out of 5 stars

Outstanding support from start to finish.

Sam at Savills was professional, efficient, helpful, and courteous throughout our home-buying experience. It was not an easy transaction, but she struck a good balance between protecting her clients' interests and providing us with outstanding service. She was honest, transparent, and communicative throughout the process, remaining calm and helpful, keeping things moving forward despite the challenges.

We are happily settled in our new home, thanks in no small part to Sam's hard work. We would not hesitate to recommend her to anyone buying or selling a property.

May 29, 2026
Unprompted review
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Reply from Savills

Thank you for taking the time to leave feedback, Sophie. We’re so glad that you appreciate Sam. We’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.

Rated 5 out of 5 stars

Daniel Hutchins was great in finding…

Daniel Hutchins was great in finding our home in Richmond for us. Always available for queries, very professional and efficient in every way. Would definitely use him again if we were to sell or buy again. Thank you Savills Richmond, the whole team there were fab!

May 11, 2026
Unprompted review
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Reply from Savills

Thank you for your kind words and for taking the time to post a review, Yasmeen. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

Rated 5 out of 5 stars

Positive experience

Cato Ng has been our letting manager for the past three years. He's consistently been friendly, responsive, and genuinely willing to help. Even when matters took longer than expected, he remained patient and did his best to move things along. Overall, we've received a supportive, approachable service.

December 16, 2025
Unprompted review
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Reply from Savills

Thank you so much for your review, Joanne. It's much appreciated. If you need anything further please don’t hesitate to contact us.

Rated 5 out of 5 stars

The Legend of Sarah Fernandes - Property Manager Extraordinarie

Sarah Fernandes was our Property Manager. She was an excellent property manager over our 3 year tenancy. She was prompt, professional, and her communication tone was always collaborative. We generally had normal house issues during our tenancy (leaky faucet, replacement window sash) but in one extraordinary circumstance where our radiator started leaking on a Saturday, Savills arranged an emergency plumber to come resolve it over the weekend without fuss.

June 15, 2026
Unprompted review
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Reply from Savills

Thank you for taking the time to leave feedback, Chris. We’re so glad that you appreciate Sarah. We’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.

Rated 5 out of 5 stars

Savills have managed my property for 10…

Savills have managed my property for 10 years. I would like to thank Sarah Fernandes for her outstanding work -the management is now smooth and well organised and I appreciate her proactive role and timely responses.

June 12, 2026
Unprompted review
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Reply from Savills

We are so pleased that everything worked out successfully for you, Claire. Thank you for providing us with an update and for taking the time to review our service.

Rated 5 out of 5 stars

Excellent services by Cato Ng

I have been served by Cato Ng on Verdean in London for the past 3 years. He has provided excellent services to me during the period. In particular, he took initiative in helping me to get back the refund for my wrong payment to City Ciuncil for the Council tax. I am also particularly impressed by his attitude in helping his client. First class services

May 4, 2026
Unprompted review
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Reply from Savills

We really appreciate your kind feedback, Alvin. We are very pleased we were able to help and wish you all the very best for the future.

Rated 5 out of 5 stars

Vivian

Vivian, thank you very much for your support throughout this whole time! It was such a pleasure to communicate with you in the past 2 years.
Both the apartment and you guys were amazing and made my stay in the UK feel like home. Will definitely miss it!

June 11, 2026
Unprompted review
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Reply from Savills

Thank you so much for your review, Laura. It's much appreciated. If you need anything further please don’t hesitate to contact us.

Rated 5 out of 5 stars

I instructed Savills Cambridge office…

I instructed Savills Cambridge office to sell my equestrian property. Annie Darling at Savills did an amazing job securing the buyer, and getting the sale completed in a very challenging market. Annie worked tirelessly to get the sale through even when on leave. Thank you Annie. I absolutely recommend Savills Cambridge office to those looking to sell their properties.

May 28, 2026
Unprompted review
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Reply from Savills

Thank you for your kind words and for taking the time to post a review, Ed. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

Rated 2 out of 5 stars

Communication is appauling

Communication is appauling. I have been promised a call back on 4 occasions from the same person about a property that was viewed.
No call back has been made and no update in the app to reflect the status of the property in hand. Very dissapointed at this poor service.

June 9, 2026
Unprompted review
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Reply from Savills

Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating it must be to be promised call backs and not receive any updates, especially after viewing a property.

We would like to understand more about this, could you please provide more detail to socialmedia@savills.com so we can investigate how this has happened?

Rated 5 out of 5 stars

Good judgement on price

Good judgement on price. I was selling. Good judgement on capacity of buyer to follow through on acceptance of offer. Good marketing. Good monitoring of progress between acceptance of offer an exchange of contracts.

May 27, 2026
Unprompted review
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Reply from Savills

Thank you so much for your review, Edward. It's much appreciated. If you need anything further please don’t hesitate to contact us.

Rated 5 out of 5 stars

Savills manage my rental property

Savills manage my rental property. The team are thorough and prompt. Will A. is extremely helpful, easy to approach and very professional.

June 5, 2026
Unprompted review
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Reply from Savills

We really appreciate your kind feedback, Jin. We are very pleased we were able to help and wish you all the very best for the future.

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