Saxen Ltd Reviews 

225
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This company seems to be tied in with the office crowd. Both with negative reviews and feedback about poor customer service. My experience Give this company a miss. 2 faulty chairs, slow delivery. P... See more

Rated 3 out of 5 stars

With in a few hours of having made our purchase online, we recieved a telephone call to let us know our order would arrive on Friday. Stayed in all day, nothing arrived !! nothing arrived Saturday... See more

Rated 2 out of 5 stars

We was not happy with the mess that was left behind by the fitters and also they maked our wall by leaning the box against our cream wall. We had an order from you before and the last fitters were ver... See more

Company replied

Rated 1 out of 5 stars

Saxen run business under another name called Loopspace, it is the same people and warehouse. They took my money on 3/1/25 and after 5 unanswered emails, 5 phone calls where no one called me b... See more

Company details

  1. Office Furniture Store

Written by the company

Saxen Ltd. offer a wide range of office furniture including office chairs and office desks, glass desks, oak computer desks, computer hideaways and a large selection of office storage from bookcases to filing cabinets, all with free delivery UK mainland. We pride ourselves on our excellent customer service and our Sales staff are fully trained to offer advice on the products we sell.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(225)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery quality product

I was slightly nervous about buying furniture on line without seeing it. However, I need not have worried. I am delighted with the product which was just as described and good quality. Thank you Saxen.

February 21, 2013
Unprompted review
Rated 5 out of 5 stars

I ordered - I got

Looking for a decent office chair - Saxen had one that fitted the bill. I ordered and it was delivered within a couple of days. What more do you want?

February 8, 2013
Unprompted review
Rated 5 out of 5 stars

EXCELLENT. HARD TO IMPROVE ON THIS SERVICE.

I purchased the Windsor Oak Coffee table to complement a TV cabinet from the same range which has been in use for the last two years without any problems. I have not been disappointed with the latest addition and consider it to be good value. The order/delivery was achieved within nine days. Delivery service by Kinetic was considered to be excellent, especially in the current inclement weather.

January 27, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent

Filing cabinet exactly as described and very efficient delivery by Kinetic Logistics (Chris)

January 21, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent

Office chair promptly delivered and of the required (and expected) quality for the price.
Saxons service flawless as usual. Highly recommended.

January 10, 2013
Unprompted review
Rated 4 out of 5 stars

Good product - good value

Delivery was prompt and efficient, communication was excellent. A lovely looking product, just what could be expected for the price. This is NOT a piece of Sheraton furniture! The door gaps are not perfect, some of the edges are a bit irregular. The handles were a bit loose and I had to fit small washers to the screws. However, the oak is real oak - not veneer - lovely, the overall look is great - just what we wanted!

December 13, 2012
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful; good product.

I was looking for a sutable wipe-clean chair for use by my special needs son in his bedroom and identified a suitable chair from the Saxen web site. Although I only wanted a single chair this was not a problem and a very helpful lady arranged for it to be shipped to me promptly. The chair itself (a vinyl covered reception chair) is sturdy and just what was needed so I'm very pleased with the service provided.

December 13, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Product, Excellent Service

The bookshelf I ordered came within the projected time and delivered promptly within the window that I was given a couple of days previously. It was easy to assemble and was exactly the quality I needed.

December 9, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

We were telephoned to arrange a delivery date for our desk, and it arrived that day! No problems. I have one minor quibble - delivery was specified as from 8a.m. Having got up especially early for this delivery, we received a phone call at 9a.m. to say delivery would be in the afternoon. The same phone call on the previous day would have saved me such an early start!
The assembly instructions are good but there are 3 parts labelled B - but they are not identical once screws, dowells etc added to each one. So just have your wits about you! Finished product is very good.
Would use them again

December 7, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service & product.

Ordered product on-line and later that same day was phoned to arrange delivery. Excellent service, delivery staff were very polite and put the bookcase exactly where I needed it. Will definitely use this company again.

December 5, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Hi Saxen Ltd

I am really pleased with my Jual Curve Desk - it looks fantastic!

However, I was delivered a coffee table as well and had to phone up to get them to come and pick it up - hey ho!

November 30, 2012
Unprompted review
Rated 5 out of 5 stars

Realises the customer knows best

Saxen provided our office furniture a couple of years ago, but I needed an additional item - in an unusual size. Althought with a little reluctance, they agreed to custom make me a skinny desk, half the depth of standard for occasional visitors to use with a laptop.
It arrived promptly, matched our existing furniture and works a treat.

November 15, 2012
Unprompted review
Rated 5 out of 5 stars

great company

ordered parts online within 2 days item delivered. great product would recommend buying from this company

November 10, 2012
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Evr y happy with the purchase (ergohuman chair): helpful staff, instant dispatch, perfect delivery times with non-yodel like service (DPD is great).

November 10, 2012
Unprompted review
Rated 5 out of 5 stars

Efficient company with excellent customer service.

I bought a silverline filing cabinet from this company and wanted a customised colour for a filing cabinet in a range which they don't normally sell. The staff were extremely friendly and helpful, arranged for colour samples to be sent from the manufacturer and then arranged for a special order for the filing cabinet I wanted in my chosen colour. The filing cabinet was delivered within expected time scale. The filing cabinet is extremely good quality and the colour perfect for the room. All in all I am a very satisfied customer and I would recommend this company to anyone.

November 9, 2012
Unprompted review
Rated 4 out of 5 stars

Excellent product

Easy ordering system and excellent product.
The only reason for 4 * rather than 5* is because we were told they would let us know regarding the delivery date, however the product just arrived without notice, which caused us some problems.

November 9, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look