State Bank of India Reviews 

491
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 118 reviews, most reviewers were let down by their experience overall. Visitors frequently complain about painfully slow service, extremely rude staff members, and unhelpful customer support agents who completely fail to resolve basic banking issues. People also struggle with frustrating technical errors, broken net banking applications, and outdated online platforms that constantly go down during urgent transactions. Some reviewers were happy with the polite, welcoming, and professional assistance provided by specific staff members during their regular branch visits. Customers occasionally mention dedicated branch managers who go out of their way to offer exceptional service, patient guidance, and effective problem solving. These helpful individuals manage to deliver positive experiences despite the broader system flaws.

What people talk about most

Staff

Reviewers highlight negative aspects of staff, frequently describing employees as rude, unprofessional, and... See more

Service

People report negative experiences with service, expressing widespread frustration over extremely slow branch... See more

Customer service

Consumers find customer service to be extremely disappointing, highlighting widespread unprofessionalism and... See more

Payment

Reviewers highlight negative aspects of payment, expressing widespread frustration and dissatisfaction.... See more

Website

Clients share negative opinions on website, highlighting numerous technical failures and persistent server... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Totally disgusting service. Don't take a chance. Go with other banking network. From top to bottom all just taking salary because it's a part of indian government system, have permanent Job do... See more

Rated 1 out of 5 stars

Absolutely worst service ever! SBI Bank is a complete disaster. It looks like only ONE person is working while everyone else is just sitting around doing nothing. The service is painfully slow, staff... See more

Rated 1 out of 5 stars

I have tried to contact support multiple times and nothing. The issue is that I am receiving multiple emails from them about payments, deposits, withdrawals made by someone named Mr. MOIDY. I think it... See more

Rated 1 out of 5 stars

Govt should close public sector banks like SBI which is a huge liability on country. The so called Sarkari banks have no sense, no functioning, no customer support, crippled IT systems with incorrect... See more


Company details

  1. Bank
  2. Financial Institution

Information provided by various external sources

Official SBI. Product|Service updates & tips. Disclaimer: SBI shall bear no responsibility for confidentiality of information shared with SBI through Twitter.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

491 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(491)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have been greatly disappointed in SBI…

I have been greatly disappointed in SBI branch in Meera Bagh my mother has been the oldest customer in SBI bank but recently the treatment given by SBI branch has been pathetic and miserable on top of that the way of talking of the employees working there is making it's service even more worsen , that is in such a manner with a female aged 48 and her daughter is just affecting not only our dignity but going against our self respect . I have been regularly going to the branch to get the solution for almost for a month now regarding the freeze account but neither the manager and nor the service manager is decent enough to help us out . all they say is get it done by gazette and as we ask for the guidance as to where we have to go or what exactly is the procedure is , all they would say is “hume ni pta “ sir then why are you sitting in the service department seat ? at the very least they could have a decency to talk nicely specifically to my aged mother and this is just plain harassment in disguised if they can't help their custom . they might as well give up that position .

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

The horrible bank of india..

The horrible bank of india...worst ever service... everytime i want to check my balance or do payment...it always shows technical issue on thr bank side....even atleast to check balances it shows the same caution...very bad service.i have never faced any issue with icic or kotak banks ...these banks are proving that private banks are far more the best than these useless govt banks...

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

The worst bank

The worst bank. They provide a website called sbionlie... its one of the worst website ever. so frustrating to login and changing password all the time. no other bank has this unnecessary security things. I started a kotak account because of getting tired of sbi. if you are reading this, please think about your website profile password, login password, otp etc... such a worst frustrating thing... when I try to login for some emergency, it asks to change password and no way to login.

September 23, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad service they block account…

Very bad service they block account because of kyc kyc fill krna tha toh aapne ek msg toh bhejna tha per na notice aaya na msg suddenly band kr diya kese update kru online hora nahi kbse try krra hu per hr jagah se bus reject dikhara bank aa nhi sakta out of country hu mail send kiya tha apne documents submit kr diye phr bhi koii response nhi h kr do band jma hi nhi krna h

September 17, 2024
Unprompted review
Rated 1 out of 5 stars

Gobar SBI

Kal ana. Ye nhi laaye. Wha jao. Ye reh gya wo reh gya2. Ye fill kro. Abhi nhi hoga. Server band he. Aaj sir chutti par he. 2 din holiday he 3 day aana. Sign mismatch he. Galat bhr dia. Isko lao usko laao. Sab kro ha bs kaam ki ummid mt krna hmse. Hm kaamchor he. Sarkari naukri he to jo ukhadna ukhad lo. Hmari job or salary ko koi touch nhi kr skta. Customer bhle mar jaaye. Uska nominee mar jaye. 7 pushte mar jaye. Pr hm kaam nhi krenge baaki sari bakwas SBI se krwa lo. Kasam minus me review dene ko koi option hota to shyd SBI band ho jata.

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

Money is stuck. Bank is not responding

I needed to send money to India to my mom to pay bills and transferred 4 lakhs to my NRI account and then wanted to transfer to my mom from there, but they denied sating my KYC documents are not up to date. I received no email from them asking for this information. And they're not responsive. Even though thy list 4 or 5 numbers, no one picks up any of them in my branch. My money is stuck now and I need it urgently and don't know what to do.

September 13, 2024
Unprompted review
Rated 1 out of 5 stars

Dealing with Banks in India is a nightmare

Its very hard to work with Banks in India. They need your mobile no for everything which makes process very complicated for people from overseas. I was asked to go to ATM to setup Pin or Home branch which is in another state to setup internet banking. I was thinking India has advanced in banking system but doesn't looks like. India has very complicated banking system and bank staff doesn't even attend you as required.

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

Not sure why give their phone number

Not sure why they even give their phone number, they never ever respond. They make errors including missing digit/s while updating customer’s phone numbers. They don’t reply to emails. Worst bank to deal with. Very frustrating.
Rating 1 is too high. I would give 0 rating.

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

The customer service from mr mahesh…

The customer service from mr mahesh Sharma is absolutely horrible he was busy sorting out his food rather then sorting out customers absolutely waste of time things could be done in better way branch at dhaloise road Pathankot

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

Worst bank that can ever exists

Worst bank that can ever exists. The bank make those kind of errors in online transactions that are out of tolerance. Some of the issues I face were impossible for me until it happened with my SBI account.

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

I had the worst experience with the…

I had the worst experience with the bank. I have registered with some other number and want to change my number. I had filled all the necessary forms almost a month ago and still there has been no processing. Also it has been 6 months since my account opening still have not received the debit card or check book even after applying.i have to go every week to the bank still no updates. Worst experience

July 24, 2024
Unprompted review
Rated 1 out of 5 stars

I feel SBI is the worst bank in…

I feel SBI is the worst bank in India..be it any branch if at all there is any one staff who is humane!staffs have an attitude that no matter what who comes for help,customer do not need any sort of assistance!well no point blaming, Govt has given them full freedom to be as inhumane as possible and it's totally unquestionable...few sit out of the counter for assistance..God alone knows what their credentials are but they are a complete waste...they do not even know their job well...staffs keep pushing you from one counter to the other..worst of all managers treat you like crap till they need to beg a huge loan out of you!!!

August 21, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look