SBL couriers Reviews 153

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the delivery service, noting that drivers are polite, friendly, and ensure timely arrivals, especially for important items. Reviewers also frequently praise the staff, highlighting their professionalism, helpfulness, and supportive nature, with some even feeling like part of a family. The company is often described as a great place to work, with good pay, supportive managers, and opportunities for progression. However, a significant number of people express dissatisfaction with payment practices, citing issues with wages, deductions, and van deposits. Some customers also report unprofessional behavior from drivers, including concerns about driving behavior and inconsiderate parking, which raises concerns about the company's standards and responsiveness to complaints. Additionally, there are complaints about the delivery service becoming unreliable, with non-existent next-day deliveries and drivers being overstretched.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers praising managers and colleagues for... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers expressing satisfaction with... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing high satisfaction.... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing concerns about earning less than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to say a big thank you to Massoud from SBL, who delivered our order from DX today. He was so kind and went out of his way to help my elderly mother carry her things exactly where she asked. He... See more

Rated 5 out of 5 stars

I switched over to SBL back in January as my previous company were cutting back my work. Moving over to SBL was the bed decision not only financially but also in terms of the professionalism. Everythi... See more

Rated 5 out of 5 stars

Got my delivery recently from a guy called Massoud, and I was really surprised how quick my delivery arrived! This was medication so is also very important for me to receive in good time. Very polite... See more

Rated 5 out of 5 stars

Good pay, Amazing colleagues. Legendary manager's (mike and Andy at the time of writing) They have extended their unconditional support to me and my colleagues. Currently enjoying being part of th... See more


3.1

Average

TrustScore 3 out of 5

153 reviews

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Replied to 6% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Terrible

Probabaly one of the worst companies to work for.
Hard work and loyalty over many years, is paid back with utter disrespect.
There is a complete disregard for doing anything above requirements.
Support from their Central office is non-existent.
Depot Managers and drivers do what they can, but are all overworked, underpaid and certainly under appreciated.
Had I known the level of contempt, I would receive, I would have left years ago.
Stay away from this company, there are many others out there that will treat you more like a human, with respect and dignity, as SBL certainly does not.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

One of the worst delivery companies…

One of the worst delivery companies I've worked for they find a way to take as much of your pay as possible for a small scratch on the van they charge hundreds and even if you don't accept their deductions they take it anyway .( Don't work for these guys find a better company )

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

No item, no communication, no customer care.

Arrived at my address with no call before as stated by the company I had bought the product for - seemingly subletting out for Arrow XL. They said hello, then got onto the back of the van to look for my fridge freezer which seemingly was not loaded before starting raging between themselves and driving off leaving me at my doorstep with no explanation. I then recieved a text message an hour later stating my item was incomplete. This is the second time this has happened on the same item within 3 days and I am no further along with an explanation or a delivery set.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

Tried to apply to company

Tried to apply to company, they have lead me on wild goosechase up and down London. They misinformed me about collecting a van to then saying that they don't have my dbs check completed after I've already done a class with them a d spent the day travelling to collect the van only to be told I can't have it because of they haven't compl the dbs check and now they refuse to respond after I've done a class with them they also made sure I couldn't get with another company and now owe me money for my time as they said you get paid for your training.. company is a scam you can't even speak to customer services the number always locks off.

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

Driver of sbl van sits at the back of…

Driver of sbl van sits at the back of my house everyday (setchel) estate SE1 shouting on his phone smoking cannabis and leaving his rubbish on the estate and on occasion urinating up garage doors police and council have been informed Reg WO73 FOU multiple residents fed with his nuisance behaviour.

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!!!

DO NOT USE THIS COMPANY!!!!! unbelievably rude delivery driver who blocked my drive and refused to move (when delivering to a neighbour) meaning that I was blocking the road for 10 minutes on a busy main road causing tailbacks and exasperating other drivers. So rude and unapologetic. Horrible horrible man. PS And his number plate was so dirty you couldn’t read it properly. number plate **24 ZMT. I will be reporting him directly to SBL.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very good 👍

I had the pleasure of working with Cosmin Ciobotaru and I can say that he is a very efficient manager. Cosmin is actively involved in all stages of the process and is always open to feedback. I confidently recommend working with him.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great work ethic

My experience with both Diyar& Diana has been immaculate. They are both reliable and enthusiastic individuals who are there when you have any queries.

October 24, 2024
Unprompted review
Rated 1 out of 5 stars

Liars and anti-disabled

Constantly blocking Disabled access at Bognor Regis Town Hall despite assurances they would stop.
Never answer phone and hide from any and all responsibility.
WARNING!!! DO NOT USE THIS COMPANY IF YOU HAVE MORALS OR STANDARDS

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Bike collection by Bogdan

Very efficient interface but most importantly my bike was collected in no time on very short notice. Great service and courier Bogdan was very helpful and professional. I will use the SBL service again in the future.

September 24, 2024
Unprompted review

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