SBL couriers Reviews 153

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the delivery service, noting that drivers are polite, friendly, and ensure timely arrivals, especially for important items. Reviewers also frequently praise the staff, highlighting their professionalism, helpfulness, and supportive nature, with some even feeling like part of a family. The company is often described as a great place to work, with good pay, supportive managers, and opportunities for progression. However, a significant number of people express dissatisfaction with payment practices, citing issues with wages, deductions, and van deposits. Some customers also report unprofessional behavior from drivers, including concerns about driving behavior and inconsiderate parking, which raises concerns about the company's standards and responsiveness to complaints. Additionally, there are complaints about the delivery service becoming unreliable, with non-existent next-day deliveries and drivers being overstretched.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers praising managers and colleagues for... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers expressing satisfaction with... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing high satisfaction.... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing concerns about earning less than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to say a big thank you to Massoud from SBL, who delivered our order from DX today. He was so kind and went out of his way to help my elderly mother carry her things exactly where she asked. He... See more

Rated 5 out of 5 stars

I switched over to SBL back in January as my previous company were cutting back my work. Moving over to SBL was the bed decision not only financially but also in terms of the professionalism. Everythi... See more

Rated 5 out of 5 stars

Got my delivery recently from a guy called Massoud, and I was really surprised how quick my delivery arrived! This was medication so is also very important for me to receive in good time. Very polite... See more

Rated 5 out of 5 stars

Good pay, Amazing colleagues. Legendary manager's (mike and Andy at the time of writing) They have extended their unconditional support to me and my colleagues. Currently enjoying being part of th... See more


3.1

Average

TrustScore 3 out of 5

153 reviews

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1-star

Replied to 6% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Unreliable

Can't get thru to this company...they keep you holding then drop the line. Unreliable and unprofessional.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

A driver was parked on the whole…

A driver was parked on the whole pavement and in their vehicle which forced myself and and elderly couple to walk in the road as there was no space to walk on the pavement.

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

Shi..est company i worked in exeter…

Shi..est company i worked in exeter branch with a boss from Brasil who names himself he is a Mr Junior. Worked 4 days as a driver 14 hrs a day driving and loading. Some stuff was 180kg for me and skinny guy who helped me.after this delivery he broked his back. If someones happiness is to start his driving. Loading. And carrying those furniture and white goods. U are welcome.No payment at all in 3 weeks. I told him i cant do it cause it doesnt fit my and my family life. After all his swearings heard its a job and it needs to be donre and he is not interested how it will be done. Workers life is a slave life I am happy all records are with my solicitor now.

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

We had one of these delivery drivers…

We had one of these delivery drivers pull into our quiet little close, driving like an idiot & finding it funny when he skidded up next to me as I was reversing into my drive way, blamed it on me, while laughing that I should of looked, which I did but clearly didn't catch him speeding into my close!!!! Reg MN72 KDZ.
I won't presume it will make a difference though, no one seems to care about things anymore :-(

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Been working for this company for 1 year now.
was given a brand new van and the price is not great to rent. good pay and hours with bonuses and great manager to work with at DCR Croydon.
If you are looking for delivery work this is the company you need.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing and very trustworthy company

As a delivery driver for Silva Brothers Logistics, I am incredibly pleased with my experience working here. The company provides excellent support and resources to ensure that I can perform my job effectively. The management team is approachable and responsive, always ready to assist with any issues or questions I might have.

Overall, Silva Brothers Logistics is a fantastic company to work for, and I am proud to be part of a team that is dedicated to delivering exceptional service to our customers. I highly recommend this company to anyone considering a career in the courier industry.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Kevin John Bourke

Iv been working for sbl for the last 9 months I really enjoy the job it’s a busy roll witch I enjoy it makes the day fly by and keeps me fit.i have 3 managers that give me 100 percent support when ever i need it.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Hello

Hello everyone, I want to say thank you to the SBL staff for giving me the chance to have a job. I have been with SBL for some time and I am very satisfied.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

I've worked for many courier companies…

I've worked for many courier companies and SBL couriers are currently the better ones to work for and pay is better than the others I've worked for .
My manager is fantastic a true professional any reported issues on the road I know they will get sorted. I've never had any issues getting payed. So far so good

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

I am working in SBL for more then 6…

I am working in SBL for more then 6 years now and I must admit that I am enjoying it, Flexible working days and great rate of pay for the job, highly recommending this DSP as been working with others in the past and nothing is close to what SBL is offering.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

The Managers Emil and Robert are always…

The Managers Emil and Robert are always ready to help and provide work opportunities to make extra money , plus Sbl always make an effort when sometimes there are damages in the van they provide to repay the damages in instalments which help me to have more money at end of the week 😁

January 20, 2024
Unprompted review
Rated 1 out of 5 stars

Company full of crocks.

Company full of crocks.
They overcharge you for anything
Block ur money without a warning even if you followed the procedures to report an accident.

May 20, 2024
Unprompted review

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