SBL couriers Reviews 153

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the delivery service, noting that drivers are polite, friendly, and ensure timely arrivals, especially for important items. Reviewers also frequently praise the staff, highlighting their professionalism, helpfulness, and supportive nature, with some even feeling like part of a family. The company is often described as a great place to work, with good pay, supportive managers, and opportunities for progression. However, a significant number of people express dissatisfaction with payment practices, citing issues with wages, deductions, and van deposits. Some customers also report unprofessional behavior from drivers, including concerns about driving behavior and inconsiderate parking, which raises concerns about the company's standards and responsiveness to complaints. Additionally, there are complaints about the delivery service becoming unreliable, with non-existent next-day deliveries and drivers being overstretched.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers praising managers and colleagues for... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers expressing satisfaction with... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing high satisfaction.... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing concerns about earning less than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to say a big thank you to Massoud from SBL, who delivered our order from DX today. He was so kind and went out of his way to help my elderly mother carry her things exactly where she asked. He... See more

Rated 5 out of 5 stars

I switched over to SBL back in January as my previous company were cutting back my work. Moving over to SBL was the bed decision not only financially but also in terms of the professionalism. Everythi... See more

Rated 5 out of 5 stars

Got my delivery recently from a guy called Massoud, and I was really surprised how quick my delivery arrived! This was medication so is also very important for me to receive in good time. Very polite... See more

Rated 5 out of 5 stars

Good pay, Amazing colleagues. Legendary manager's (mike and Andy at the time of writing) They have extended their unconditional support to me and my colleagues. Currently enjoying being part of th... See more


3.1

Average

TrustScore 3 out of 5

153 reviews

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1-star

Replied to 6% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’m working for the SBL for almost 5…

I’m working for the SBL for almost 5 years. I’m happy working together. There is a complex system which is working very good. Every payment is on time. Possibility to work for different sites in the UK.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

SBL Couriers

Having worked at SBL Couriers for nearly two years, I can confidently say this is an outstanding organization. The company not only excels in providing top-tier logistics services but also creates a supportive and motivating work environment for its employees.
SBL Couriers is renowned for its commitment to excellence and customer satisfaction.
One of the most impressive aspects is the company's dedication to innovation and continuous improvement.
The work culture at SBL Couriers is exceptional. The leadership team is approachable and supportive, fostering an atmosphere of collaboration and respect.
I am proud to be part of the SBL Couriers team and highly recommend their services to anyone seeking reliable and professional logistics solutions.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to work for!

Great company to work for!
I am working with Sbl for the last 3 years.
It is one of the oldest and most trusted Amazon providers. I was always paid on time and I never had issues or bad experience with my relations with Sbl.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

I have worked as a delivery driver with…

I have worked as a delivery driver with SBL for over 2 years now. My managers and the rest of the team have always been professional and polite.

We are often the best performing DSP in our depot, so have often received a weekly bonus on top of our standard salary, which is great.

This job is not for everyone and you obviously have to be prepared to work!! but if you are happy to do that then you will get rewarded!

I highly recommend SBL and the opportunities and service they offer.

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Beneficial

Great experience working here. Have been working in the company for over 5 years and it has been the best job by far.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

I can definitely say that is a great…

I can definitely say that is a great company to work for, the management is incredibly supportive, the scheduling flexibility, positive environment and excellent training to ensure the safety of their own and others. Highly recommend to anyone seeking a career in the courier industry

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

ATTENTION WARNING Hello, SBL COURIERS -Silva Brothers Logistics

Hello, I definitely do not recommend SBL SBL COURIERS -Silva Brothers Logistics I have been an SBL employee for several months and it all started with a scam on the part of the corporation, you have to go at your own expense to rent a car from SBL's headquarters to London, I live in the south, it's about 40 pounds one way. plus your time spent on it is a normal working day 142 pounds, and now yes!!! if something happens to the car, even the smallest defect, such as a broken bulb or a weak battery, etc., you must return the car to the SBL headquarters in London, always at your own expense, plus your private time, which is unpaid, now the money for the time worked is paid after two hours of work. weeks of driving, i.e. for the 3rd week, and when you finish cooperation, they block your salary for two weeks and steal as much as they can of your hard-earned money!!!! I am a driver with a level of performers plus five stars or performers four stars, which means I achieve the best results, which is very difficult in this profession, everyone knows who is a professional driver and with perfect results my salary is after deducting the fuel that you have to spend from your wallet, one route about = 30 pounds a day more or less + daily car rental is 33 pounds, SBL SILVABRADERS offers 142 pounds a day and, my dears, the tax you have to pay is about 20% because of course they employ only self-employed people, so it works out to about 7.8 pounds per hour, and I must emphasize that with a perfect job and very good experience, they are crooks and thieves, BE CAREFUL!!!!! they use people for work and their naivety!!! They extort money and provide legal assistance because it will surely be useful to you.
ENTER!!! ELSG!!!
0203 627 0223 witam ,SBL SILVABRADERS LTD nie polecam zdecydowanie ,jestem pracownikiem SBL od kilku miesięcy i zaczęło sie od razu od przekrętu ze strony korporacji ,musisz jechac na własny koszt wynająć samochod z siebiby SBL do londynu ja mieszkam na południu to około 40 funtów w jedną strone .plus twój czas na to poświecony to normalny dzień pracy 142 funty , i teraz tak !!! jezeli cos dzieje sie z samochodem nawet najmniejsza usterka jak nie działająca żarówka lub słaby akumulator ,itd musisz odstawic samochod do siedziby sbl w londynie zawsze na swoj koszt plus twoj czas prywatny ktory jest nie płatny ,teraz dalej pieniadze za przepracowany czas wypłacane sa po przepracowanych dwóch tygodniach jazdy czyli na 3 tydzien ,i jak kończysz cooperation to blokują twoją wypłate na dwa tygodnie i kradną tyle ile sie da z twoich ciężko zarobionych pieniędzy !!!!jestem kierowcą z poziomu performers plus piec gwiazdek lub performers cztery gwiazdki czyli osiągam najlepsze wyniki ,co w tym zawodzie jest bardzo trudne każdy to wie kto jest zawodowym kierowcą i przy idealnych wynikach moja wypłata wynosi po odliczeniu paliwa ktore musisz wydac ze swojego portfela ,jedna trasa około =30 funtów dziennie tak mniej wiecej +wynajem dzienny samochodu to 33 funty ,SBL SILVABRADERS oferuje 142 funty dziennie no i moi kochani podatek ktory musisz odprowadzic to okolo 20% bo zatrudniają oczywiscie tylko na self-employed wiec wychodzi około 7,8 funta na h ,i zaznaczam przy idealnej pracy i bardzo dobrym doświadczeniu ,to złamasy i złodzieje ,UWAŻAJCIE !!!!! wykorzystują ludzi do pracy i ich naiwność !!! wyłudzaja pieniadze ,podaje pomoc prawną bo na pewno sie wam przyda.
WPISAC !!! ELSG !!!
0203 627 0223

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Bad company to work with they are dlavery

Bad company to work with they are slavery as f.
They charge you every day but all the time it is problems with the vans you luse money.
They are useless lot's of miss communication and staff not speaking proply English They ignoring email's and phone call They lie about milage and they give you bad many. They are slaverys
DO NOT WORK FOR THEM INSTED EARNING YOU WILL BE LOOSING

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

1 star is way too much

1 star is way too much, these guys are a bunch of buffoons employing like no other before peak time and having no work after for all the drivers they employ so they send the drivers in split routes and find anything they can as reason to leave you home extra days, on the other hand when I returned their van they made sure to extra charge some damage done previously, this is the worst work experience i had so far it will be a mistake wasting your time and energy for them, management you can imagine is farm type made up by previous long time drivers with obviously no managerial skills at all but who cares they doing the job just fine (making money on other people backs)

February 23, 2024
Unprompted review

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