SBL couriers Reviews 153

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the delivery service, noting that drivers are polite, friendly, and ensure timely arrivals, especially for important items. Reviewers also frequently praise the staff, highlighting their professionalism, helpfulness, and supportive nature, with some even feeling like part of a family. The company is often described as a great place to work, with good pay, supportive managers, and opportunities for progression. However, a significant number of people express dissatisfaction with payment practices, citing issues with wages, deductions, and van deposits. Some customers also report unprofessional behavior from drivers, including concerns about driving behavior and inconsiderate parking, which raises concerns about the company's standards and responsiveness to complaints. Additionally, there are complaints about the delivery service becoming unreliable, with non-existent next-day deliveries and drivers being overstretched.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers praising managers and colleagues for... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers expressing satisfaction with... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing high satisfaction.... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing concerns about earning less than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to say a big thank you to Massoud from SBL, who delivered our order from DX today. He was so kind and went out of his way to help my elderly mother carry her things exactly where she asked. He... See more

Rated 5 out of 5 stars

I switched over to SBL back in January as my previous company were cutting back my work. Moving over to SBL was the bed decision not only financially but also in terms of the professionalism. Everythi... See more

Rated 5 out of 5 stars

Got my delivery recently from a guy called Massoud, and I was really surprised how quick my delivery arrived! This was medication so is also very important for me to receive in good time. Very polite... See more

Rated 5 out of 5 stars

Good pay, Amazing colleagues. Legendary manager's (mike and Andy at the time of writing) They have extended their unconditional support to me and my colleagues. Currently enjoying being part of th... See more


3.1

Average

TrustScore 3 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rude driver..

Rude driver... Knock on the door like he was braking in.. Shameful courier company... Driver Reg DN69 PKX... ⛽ On the ready for this van!!

November 26, 2021
Unprompted review
Rated 1 out of 5 stars

One of there driver blocked my drive…

One of there driver blocked my drive all night I’m a dad of 2 and had to struggle to get my kids in the rain because of your driver they was also acting very suspiciousness registration DP69VOU 👎🏼

August 9, 2021
Unprompted review
Rated 1 out of 5 stars

I worked for the company for a few…

I worked for the company for a few months, I must admit this the worst company I have ever worked in my entire carrier in the UK.
Poor management, poor communication, delayed pay with no prior reason to you as a driver...
Due to COVID-19 I was out of work, needed a job, got the job and then 3 weeks delay and a charge of £500 deposit for Van rental which was NOT clearly communicated during the whole application.
For your own well-being and better state of mind STAY AWAY, I’ll rather be broke than go through the hassle with a company that gives zero **** about you but only after their interest.

Absolute NO NO

March 2, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this company!!

SHOCKING CUSTOMER SERVICE / SHAMBLES OF A COMPANY

ONE OF THEIR DRIVERS hit my parked car in front of 2 witnesses, when they flagged him down to show him what he done and to get his details he laughed and drove of ..should have called the police for leaving the scene of an accident..the companies head of fleet is refusing to give driver details to us so we can recover the costs for the damage to my car, and funny enough a day or 2 later the driver they originally said that didn't work for them had actually left the company

January 24, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look