SBL couriers Reviews 153

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are impressed with the delivery service, noting that drivers are polite, friendly, and ensure timely arrivals, especially for important items. Reviewers also frequently praise the staff, highlighting their professionalism, helpfulness, and supportive nature, with some even feeling like part of a family. The company is often described as a great place to work, with good pay, supportive managers, and opportunities for progression. However, a significant number of people express dissatisfaction with payment practices, citing issues with wages, deductions, and van deposits. Some customers also report unprofessional behavior from drivers, including concerns about driving behavior and inconsiderate parking, which raises concerns about the company's standards and responsiveness to complaints. Additionally, there are complaints about the delivery service becoming unreliable, with non-existent next-day deliveries and drivers being overstretched.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers praising managers and colleagues for... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers expressing satisfaction with... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing high satisfaction.... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing concerns about earning less than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to say a big thank you to Massoud from SBL, who delivered our order from DX today. He was so kind and went out of his way to help my elderly mother carry her things exactly where she asked. He... See more

Rated 5 out of 5 stars

I switched over to SBL back in January as my previous company were cutting back my work. Moving over to SBL was the bed decision not only financially but also in terms of the professionalism. Everythi... See more

Rated 5 out of 5 stars

Got my delivery recently from a guy called Massoud, and I was really surprised how quick my delivery arrived! This was medication so is also very important for me to receive in good time. Very polite... See more

Rated 5 out of 5 stars

Good pay, Amazing colleagues. Legendary manager's (mike and Andy at the time of writing) They have extended their unconditional support to me and my colleagues. Currently enjoying being part of th... See more


3.1

Average

TrustScore 3 out of 5

153 reviews

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1-star

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

DANGEROUS DRIVER

Their driver is driving dangerously and recklessly in my neighbourhood and honking at my car continuosly and abusively when I am driving safely to avoid accident. Also, the driver shouted at me and my pregant wife rudely which is absolutely ridiculous! The license plate is WN73 TJU. Avoid them at all cost!

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

I have worked for SBL and they provide…

I have worked for SBL and they provide you with incorrect & missing payments, missing invoices and no support and go missing when you have a query. I have been chasing them for several months and now will seek to take legal action against them

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

Worst Amazon DSP

Fake reviews on google, check the trust pilot and you will get a clear reflection of the company. They overcharge you any chance you get £50 for a car wash and £20 for adblue when you rent the van, £50 for a dbs check. They don’t pay for your petrol and if there’s even a scratch on the van they will charge you £200. When theres issues the management doesn’t help out. Good luck trying to make money here. They take a £500 pound deposit and if there’s a damages to the van that’s beyond repair they charge you £2500 excess.

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

DANGEROUS DRIVER

This afternoon, around 1pm, my husband and I were walking our dog northbound, on the right hand side, when one of your vans veered to our side of the road, on to the pavement and drove right at us at speed - over double yellow lines, before swerving back on to the road. I wasn't able to get a good photo in time as the event had terrified my dog and she needed to be calmed down; we got a look at the female driver who was smoking during this whole erratic driving episode.

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

Very angry confrontational driver. Shocking behaviour

Driver parked his van on our private driveway then left it there for 6-7mins to walk up and down our street looking for other addresses. I was waiting on a Tesco delivery which had just turned up but couldn't park because of this courior van. The courier eventually came back and I said to him to please don't park on our private driveway as you are blocking our delivery. It was a red rag to a bull. So very confrontational, in my face, shouting at me you finin b@#+&. My Tesco driver was absolutely shell shocked. Never had he seen someone be so angry. He asked if I was okay and that I took the right action by just stepping back from the courier driver.

September 30, 2023
Unprompted review
Rated 1 out of 5 stars

Payment problems!!!

Payment problems!!!
Worked for them as a delivery driver (2023). Never got back my fuel deposit money.They Charged extra days for van rental.
Avoid! Not gonna get back your van deposit!!!

August 31, 2023
Unprompted review
Rated 1 out of 5 stars

A highly aggressive driver who verbally…

A highly aggressive driver who verbally abused me through the window due to a lack of basic road rule knowledge, should not be allowed to have a driver's license, as they pose a danger on the road. Disgusting behavior. The incident occurred on 29/08/2023 at 08:14 am.

August 29, 2023
Unprompted review
Rated 1 out of 5 stars

Courier van parked across the pavement…

Courier van parked across the pavement on a busy residential road in N8 this afternoon. Parking spaces available but he couldn’t be bothered. Driver just shrugged when challenged. Doesn’t sound like the first time this company’s drivers have parked irresponsibly. Reg no. YC71 BWK

July 23, 2023
Unprompted review
Rated 1 out of 5 stars

Experienced the most disgusting…

Experienced the most disgusting behaviour from two women yesterday around 16:00 by the number plate “KP21 HUK” in Maidenhead, absolute embarrassment to the public. Call yourself couriers or wannabe pub fighters? Whilst this van was parked up behind me, I was reversing to turn right due to the car in-front being to close, they decided to pull out and get close to my car, rather than apologise they decided to become severely aggressive by causing a scene and blocking the entire road where there were cars waiting. More the fact she was more worried about her self esteem than representing the company she works for. Before you embarrass yourself in public think twice before you decide to argue, I have pictures and your number plate and will take the matters further. Disgusting attitude with NO respect. Shameful women, company needs to think twice about the type of people they recruit.

May 8, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t pay wages right

Don’t pay wages right, no support and charge you for damages you did not do. I was owed £1600 and got £170 the rest was kept back. DO NOT WASTE YOUR TIME WITH THIS COWBOY COMPANY.

February 15, 2023
Unprompted review
Rated 1 out of 5 stars

I can ignore road signs

Signs at start of the country lane I live on shows Private access authorized users only 10 MPH. The correct lane is 50m to the East twice as wide no speed limit. Passed my cottage at over 20 mph and 10 minutes later he returned down the lane at a greater speed. Private road so if I can I'll park on the lane he can turn around and use the correct lane

January 24, 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting Couriers

Disgusting Couriers, They have driven across our front garden, over our flower bed, crushing all the plants in there because he could not be bothered to to go on the road around our house to deliver the parcel to next door. When we confronted him about it all he could say was : so what. He put his face up to my Husband and said what you going to do about it old man. It looks like they delivery for Amazon, well if this is the Couriers they use the I will not be ordering from Amazon and this is not the first experience we have had with ppl delivering for Amazon.

January 22, 2023
Unprompted review
Rated 1 out of 5 stars

I have just had to wait 45 minutes

I have just had to wait 45 minutes
For one of there couriers registration KM21YUW to move his van from my being double parked from my street with his hazard lights on even though there was a car parking space right next to him. When I questioned him about this he admitted he was in the wrong but refused to reverse into the space to allow traffic from the street to flow. Terrible and unacceptable behaviour from there staff avoid at all costs.

January 8, 2023
Unprompted review
Rated 1 out of 5 stars

worked for this company in weybridge…

worked for this company in weybridge for a week! hired a van off them and all week iv had nothing but problems with the system, waiting around for parcels which can take up to 2 hours. so anyway i was put in a tight narrow roaded rural area and scratched the van accidently. i had to report it back. i was them told that my 1st pay will all be taken off me for the hire van for the week and the cost of damages which will leave me with no money to pay bills at all. so they are bascially taking my hard earned cash off me this company didnt tell me this before at the start! they made me work few more shift to cover the cost of damages before i leave so i quit straight away wasent going to work anymore for nothing!! my advice is DO NOT HIRE THE VAN!! also you have to tap in your own money for fuel but claim it back on expenses (well i hope!!!!)

October 24, 2022
Unprompted review
Rated 1 out of 5 stars

An awful company that scam you and…

An awful company that scam you and don't pay wages on time and continually short change you. Hidden charges. That they don't tell you from the start. I really wish I'd seen these reviews first.They make up false allegations regarding damage when returning a hired Van so you never get your last wage payment. I was warned by the depot manager in Southampton SBL this would happen. Jodelle Pereira Da Silva. is the CEO. Please Drivers Put your reviews on Trust Pilot with the other victims of unfair Financial theft. This is Not how business is conducted. Please contact me so we can all fight for our rights regarding compensation and what is rightfully ours.

July 25, 2022
Unprompted review
Rated 1 out of 5 stars

Do not join this company!

If you see good reviews they are mostly from their own employees in the head office. This company will scam you for your money. Do not hire a van from them as they will charge you for damages you didn’t do. They promise 5-6 working days but then cut your Amazon routes on the day so you are working 3-4 days. The pay is very bad as your getting £157 then they take over £30 for van per day (mon-sun) and also fuel you have to pay which works out to be £30-40 per day depending where you are going. The management is very bad and I recommend no one to work with this company! Believe my words they will scam you for everything even if you get a parking ticket they will add their own admin fee of £30 and you have to pay the ticket on top so that shows how bad this company runs. It’s not worth it and the amount of parcels/stops you do at the end of the day you are just really tired. DO NOT JOIN!

May 11, 2022
Unprompted review
Rated 1 out of 5 stars

Honestly so unprofessional and prolific…

Honestly so unprofessional and prolific liars. Would highly recommend to avoid at all costs and wish i had seen all of these reviews beforehand. Leaving the job seems like so much stress. I was told ONE weeks wait for my pay.. a week had gone by it then turnt to “legally they can with hold it to 28 days?” It doesnt take 28 days to see whether a van can function. They are complete thieves its disgusting. You call & email & get ignored but when its the other way round they want you to pick up your phone and answer their messages. ANYWAY AVOID at all costs! Sell you dreams i hope this company crumbles to the ground!

January 21, 2022
Unprompted review

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