Incredible customer service. Very responsive, communicative, intelligent and capable. They get things taken care of quickly and easily. WAY better than the hosting service I have been using for the pa... See more
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Review summary
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Scala support has been awesome! We are migrating from another cPanel based host to Scala sPanel. We are self managed so no free migration. Support was very helpful with some SSH commands when w... See more
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I have moved from another hosting service to scala, everything is great, smooth, fast. Besides that, I recently had an issues with some sort of plug-in problem, website had serious error and can no... See more
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Just signed up with Scala Hosting. I've had an extensive Pre-Sales Chat and two Support Chats so far. Their techs quickly answered questions and troubleshot a glitch. Scala Hosting's custom Spanel... See more
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Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- e-Commerce Service
- e-Commerce Solution Provider
- Email Service Provider
About ScalaHosting
Written by the company
ScalaHosting is a Dallas-based hosting provider with over 17 years of experience and a specific focus on managed cloud VPS technology.
Why ScalaHosting?
- Simple website management with our own SPanel control panel - a free cPanel/WHM alternative
- Free and effortless migration - we will migrate all your websites and mailboxes at no additional cost and without any downtime
- Unconditional anytime money back guarantee - just to show you how certain we are about the quality of our services
- 24/7/365 "Ask anything" expert support you can rely on - get help whenever you need it via live chat (instant) or by ticket (15 min. response time)
- We always use the latest hardware to make your websites ultrafast - with All-NVMe storage and the latest EPYC and Intel Xeon Gold 6444Y processors across all our cloud clusters, you can expect nothing but lightning-fast website performance
- Ecommerce-ready Managed Cloud hosting - There’s a reason why ScalaHosting is the exclusive hosting provider for OpenCart! Find us on their homepage.
- Focus on the Managed Cloud - shared hosting is something from the past, and here at Scala, you will get all the help you need to make your cloud migration as smooth as possible
- Joomla exclusive VPS provider - endorsed by Joomla's founder, Brian Teeman
ScalaHosting
Written by the company
Anytime unconditional moneyback guarantee. Free and effortless site and account migration.
Every hosting plan comes with an unconditional anytime money-back guarantee which means we’ll issue a full refund if you request it. No questions asked.
ScalaHosting will migrate all your websites from any platform and server at no extra cost and will verify if all migrated websites function correctly on the new server. The only thing you need to do is provide the login details to your previous hosting server.
Contact info
1999 Bryan St #900, 75201, Dallas, United States
- +1 (503) 893-4279
- affiliate@scalahosting.com
- www.scalahosting.com
4.9
Excellent
2K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from ScalaHosting
Hi Sam,
Thank you so much for taking the time to share your positive experience with ScalaHosting. I'm truly glad to hear that Denys was able to assist you in such a capable and considerate manner. His dedication to getting things right and supporting our clients is something we value deeply, and it’s always rewarding to see that reflected in your feedback.
We’re grateful to have you with us, and we’ll continue doing our best to provide the level of service you can rely on.
Warm regards,
Gabriella
Awesome Customer Service
After utilizing Scala Hosting services for a year, I can confidently assert that their customer support is unparalleled in the hosting industry. My previous experiences with various hosting providers have shown that Scala consistently outshines them all. However, the renewal fees are quite high, which has deterred me from continuing my subscription. Despite this, I appreciated their assistance during the migration of my websites — a level of support that is rare among hosting companies. I wholeheartedly recommend Scala Hosting to anyone seeking exceptional customer service. Scala, you have an excellent support team; please ensure they are well looked after!
October 18, 2024
Unprompted review
Reply from ScalaHosting
Hi,
Thank you so much for sharing your experience after a year with us. I’m genuinely grateful to hear that our support team stood out to you—that kind of feedback reminds us why we do what we do. It’s especially encouraging to know we made a meaningful difference during your website migration.
I appreciate you bringing up the topic about our prices. While we do believe the pricing is reasonable and gives you a good price-to-features ratio, all while allowing us to reinvest back into the service for continued improvements, we're always open to review such inquiries. Please feel free to reach me directly at gabriella@scalahosting.com so that I can connect you with our Head of Sales, who will gladly check your account and see what the best possible renewal for your service is.
Thank you again for the warm recommendation and kind words about our support team—I absolutely agree, they deserve to be celebrated.
Warm regards,
Gabriella
I've been with them for decades and…
I've been with them for decades and they've never failed in their support service. They have a wonderful and very professional attitude, especially Denys M., who is grateful for their good work.
June 25, 2025
Reply from ScalaHosting
Hi Lula,
Thank you so much for taking the time to share this. It truly means a lot to hear that you’ve trusted us for so many years. Knowing that ScalaHosting's support has consistently met your expectations over the decades is incredibly rewarding. I’ll make sure Denys sees your kind words—he’ll be very happy to know his efforts made a difference.
We’re grateful to have you with us and will keep working hard to continue earning that trust every day.
Warm regards,
Gabriella
Denys helped my solve my cacheing issue…
Denys helped my solve my cacheing issue I was having when pulling up one of my sites.
June 24, 2025
Reply from ScalaHosting
Hi Daniel,
Thank you for sharing your experience!
I'm happy to hear Denys was able to assist you with your caching issue. It means a lot to us at ScalaHosting that you took the time to let us know it was resolved successfully. We’re always here to make sure things run smoothly on your end, and I’ll be sure to pass along your kind words to Denys.
Warm regards,
Gabriella
Reply from ScalaHosting
Hi Matthew,
Thank you for your kind words!
I’m really glad to hear that you had a smooth experience with our support team. It’s important to us at ScalaHosting that you not only get quick help when needed, but also feel respected and valued throughout the process.
We’ll be here anytime you need us.
Warm regards,
Gabriella
Ditmar patiently and efficiently…
Ditmar patiently and efficiently handled my email issue, and explained what I did wrong so I wouldn't make this mistake again
June 22, 2025
Reply from ScalaHosting
Hi Anne,
Thank you so much for sharing your positive experience with ScalaHosting.
I'm really pleased to hear that Dimitar was able to sort out your email issue and walk you through what happened. It means a lot to us that you felt supported and that he took the time to explain things clearly — that's exactly the kind of care we aim to provide.
We’re grateful to have you with us, and we’re always here whenever you need a hand.
Warm regards,
Gabriella
Got Straight to Fixing the Issue
Got Straight to Fixing the Issue. Knew what they were doing and addressed the issue fast.
June 22, 2025
Reply from ScalaHosting
Hi Jesse,
Thank you for taking the time to share your experience.
I’m really glad to hear that the issue was handled swiftly and that our team was able to step in with the right expertise. It's always our goal to resolve things efficiently, so you can get back to focusing on what matters most — your work.
We truly appreciate your trust in ScalaHosting, and we're happy we could be there when you needed help.
Warm regards,
Gabriella
Denys was quick and efficient in…
Denys was quick and efficient in troubleshooting my cron error. The change was made and cron is running smoothly again. Thanks!
June 17, 2025
Reply from ScalaHosting
Hi,
Thank you for sharing your experience! I’m really glad to hear that Denys was able to step in and get your cron issue sorted out without delay. It’s always reassuring to know things are back on track and running as expected.
We at ScalaHosting truly appreciate you taking the time to leave this note — and we’ll be here whenever you need us next.
Warm regards,
Gabriella
During setup of the DNS for the server…
During setup of the DNS for the server something wasn't set up correctly on my end. It worked for almost 2 months and then I saw it wasn't today. Denys was awesome and fixed it for me in no time. All is back up and running and service has been restored!
June 16, 2025
Reply from ScalaHosting
Hi Ross,
Thank you for taking the time to share your experience. I’m really glad to hear that Denys was able to jump in and help you get everything sorted so efficiently. DNS issues can be tricky, and I completely understand how frustrating it can be when things seem to be working—until suddenly they aren’t!
It’s great to know that everything is back on track now, and we appreciate your patience throughout the process. We’re always here to support you whenever you need a hand. Thank you for being part of the ScalaHosting community!
Warm regards,
Gabriella
Tech was patient and courteous
Tech was patient and courteous and got my issue resolved in no time flat. As usual tech service is always EXCELLENT!
June 15, 2025
Reply from ScalaHosting
Hi,
Thank you so much for your kind words! I'm really glad to hear that your experience with our technical support team was smooth and helpful. It means a lot to us that you took the time to share this, and I’m especially happy to know the issue was handled quickly and professionally.
We do our best to make sure everyone feels supported and heard, so it’s truly rewarding to know we’re living up to your expectations time and time again.
Thanks again for being with ScalaHosting!
Warm regards,
Gabriella
Next Level Support - Absolutely Brilliant
I've worked with many of the big players when servers are concerned: UKFast, ANS, Fasthosts etc and the sales team have largely been great, but when it comes to support - ScalaHosting stands up taller than the rest, and you're not even selling a kidney to pay for the level of support you get.
They are patient, quick to respond, know their stuff, did I mention patient? I have been migrating the websites from our old provider to Scala and I've encountered problems at times.. however, this support is just incredible. I can have a fix within minutes of opening the chat window. Don't be disgruntled by the fact they do not have a phone line - in fact they probably work quicker without having to take calls. The live chat option is just as good if not better, you can provide links and screenshots straight into the chat. They can transfer you to someone if need be VERY quickly. That's only happened once and that turned out to be a user issue (sorry my bad guys!).
It's important to note that when you are in the market for finding a server, it's not so much the sales team that you want to review, it's the support team - at the end of the day, when there is an issue, they are who you speak to. Often if there is no telephone support, it's a bad thing, but the level of expertise offered by Scalahosting makes you question whether a phone line is even necessary.
Spanel is new to us, I have used Cpanel, Plesk, Nginx via SSH - Spanel is clean, much like cpanel, you can jump between your client accounts if you've got a VPS (like we have), things are just easy to do. When you are a developer that just wants to work on websites and move forward, between spanel and the support you really feel like you are well cared for.
So bottom line - use them. They are brilliant.
June 12, 2025
Reply from ScalaHosting
Hi,
Thank you for such a thoughtful and detailed review. Reading your experience genuinely made my day. It’s clear you’ve worked with many providers over the years, so knowing that ScalaHosting's support team stood out to you means a great deal.
I really appreciate the way you highlighted the value of dependable technical support over just a smooth sales process—it’s something we deeply believe in, too. I’m especially glad the team’s responsiveness and thorough approach helped you through the migration.
It's also wonderful to hear that SPanel is fitting in well with your workflow. We're always working to refine and simplify it, and feedback like yours encourages us to keep pushing forward.
Thank you again for choosing ScalaHosting and for taking the time to share your journey. We’re excited to keep supporting you and your projects.
Warm regards,
Gabriella
Renewal Review
Quick response, actually checked my services to recommend something that would fill my needs while saving me money. They could have pushed for a higher tier, more costly package, but told me the less expensive option would be better based on my site's previous three year metrics.
June 10, 2025
Unprompted review
Reply from ScalaHosting
Hi,
Thank you so much for sharing your positive experience with ScalaHosting. It truly means a lot to us to hear that you felt supported in a way that prioritized your actual needs over a bigger sale. That’s exactly the kind of guidance we aim to give—honest, practical, and tailored to your goals.
I'm really glad we could help you find a solution that makes sense for your site and budget. Please don’t hesitate to reach out if you ever need anything else—we're always here.
Warm regards,
Gabriella
Amazing service and support
Amazing service and support. 24hour support access and the team are very experienced with nothing too hard. Highly recommended
June 8, 2025
Reply from ScalaHosting
Hi Roger,
Thank you for taking the time to share your thoughts. I’m really glad our around-the-clock assistance and the team’s expertise have been helpful for you. Knowing that we’ve made a positive impact means a lot to all of us here at ScalaHosting!
If you ever have more questions or need assistance, don’t hesitate to reach out—we're always available to help and guide you through anything.
Warm regards,
Gabriella
Very disappointing
Very disappointing email hosting service. 48 hours after a fault was reported, nothing had happened. Still waiting for a resolution. Not good.
June 7, 2025
Unprompted review
Reply from ScalaHosting
Hi Andrew,
Thank you for your feedback.
We understand how important reliable email functionality is, and we appreciate you bringing this matter to our attention.
Following the publication of your review, we promptly initiated an internal evaluation of the case. The IP address associated with your emails was updated, and we awaited your confirmation to ensure everything was working properly on your end.
To further support the resolution, a manual delisting request was submitted to Microsoft as soon as you notified us via live chat. These requests typically take 24–48 hours to process on their end, as you were informed when you brought the issue to our support team’s attention, and we can confirm the IP was restored successfully, within the time frame that was provided to you then. As this issue occurred due to an external service, we were unable to speed up the process, as these timeframes are officially stated by Microsoft.
Over the following days, we carried out additional tests to verify email deliverability, and everything was working correctly with the IP.
Here’s a quick summary of the current status:
- DKIM, DMARC, and SPF records are correctly configured for both domains.
- Mail Tester results returned a perfect 10/10 for each domain.
- Test emails were successfully delivered to both Outlook and Gmail inboxes.
- We've included four screenshots as visual confirmation of the successful deliveries.
Your email system is now performing optimally, with strong deliverability to major providers. We trust this addresses the concern effectively.
If there’s anything else we can assist with, feel free to reach out to me directly at gabriella@scalahosting.com.
Warm regards,
Gabriella
Dimitar was friendly and very helpful
Dimitar was friendly and very helpful. It was a good experience.
June 5, 2025
Reply from ScalaHosting
Hi Cindy,
Thank you for your feedback! I’m really pleased to hear that Dimitar provided such a positive experience for you. It’s wonderful when ScalaHosting's team can make things clear and straightforward as this is one of our main priorities.
If there’s ever anything more you need, feel free to reach out—we're always here to assist and make sure your hosting journey is as smooth as possible.
Warm regards,
Gabriella
Wonderfull support
Wonderfull support, I had an issue with authenticer header is missing and through Ivaylo at Scalahosting helped me resolved it and he even helped solve my page cache issue in no-time! I thank him very much for his guidance help and problem-solving abilities.
June 6, 2025
Reply from ScalaHosting
Hi Omar,
Thank you for sharing your positive experience with ScalaHosting! I’m delighted that Ivaylo was able to guide you through the missing authenticator header issue and address the page cache problem so efficiently. It’s always our goal to provide clear explanations and practical solutions, and I’m glad he could offer the support you needed.
Please don’t hesitate to reach out if anything else comes up—we're here to help whenever you need it.
Warm regards,
Gabriella
very good service
June 5, 2025
Reply from ScalaHosting
Hi Ren,
Thank you for sharing your experience! I'm really happy to know that you've been satisfied with ScalaHosting's services. We always aim to make things smooth and dependable for you, and it’s wonderful to see that reflected in your feedback.
Please know we're always here if you need anything.
Warm regards,
Gabriella
Dimitar was very professional and…
Dimitar was very professional and solved my problem in record time. This person is an ASSET!
June 5, 2025
Reply from ScalaHosting
Hi Scott,
Thank you so much for your kind words and for taking the time to share your positive experience with ScalaHosting! I’m really glad to hear that Dimitar was able to assist you so swiftly and effectively. I’ll be sure to pass this along to him—it will absolutely make his day.
If there’s anything else we can support you with, please don’t hesitate to reach out.
Warm regards,
Gabriella
Quick and efficient
June 5, 2025
Reply from ScalaHosting
Hi,
Thank you for taking a moment to share your experience! I'm really glad to hear that things were handled promptly and smoothly for you. It's always our aim to keep things straightforward and get you back on track without delay.
If there’s ever anything else you need, ScalaHosting's team is here for you!
Warm regards,
Gabriella
Best support service I've ever seen
Best support service I've ever seen! Always super fast to answer and ready to help. Always focused on the solution without trying to push the responsibility on the client (as I've seen on other providers).
Couldn't be more happy for switching from my old provider to Scala.
June 5, 2025
Reply from ScalaHosting
Hi Lidia,
Thank you so much for your thoughtful words! It truly makes me happy to know that you’ve had such a positive experience after switching to us. We genuinely believe support should be about standing with our clients, not pointing fingers—and I’m so glad that came through clearly in your interactions with the team.
Knowing you're feeling confident and at ease with your decision to join ScalaHosting means the world to us.
Warm regards,
Gabriella
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