Scallywag Kids Reviews 

59
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am now wanting to sell my Scallywag highsleepers which I bought about 8 or 9 years ago and they are strong sturdy beds. Would carry on but kids are adults now. I just found this. So sorry to hear th... See more

Rated 1 out of 5 stars

Ordered 3 beds at considerable expense on the 12 of March, no communication or beds. Their stock is now mostly showing as sold out on their website bar a few items - unacceptable that they’re still ta... See more

Rated 1 out of 5 stars

Scallywags by name Scallywags by nature. Order placed in March, nothing delivered. Have emailed, no response, have phone, answerphone with no callback, live chat on website is dead with no response... See more

Rated 1 out of 5 stars

Expected delivery was 16-18th April. Bed hasn’t arrived and unable to get in touch with anyone via call, email or web chat. I called and spoke to a company on the same business estate who confirmed th... See more

Company details

  1. Home & Garden

Written by the company

We are proud to be a family business that has been designing and manufacturing children's beds & furniture in West Yorkshire since 1956.


Contact info

2.1

Poor

TrustScore 2 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(59)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% quality product & company - thank you

Despite the world being in the middle of a pandemic Scallywag Beds have been amazing. Our order was processed much quicker than anticipated especially given the COVID-19 situation. Having checked with Siobhan in the sales office who confirmed production was carrying on under the new guidelines of social distancing and our order would be processed as planned. The delivery team called 5 weeks before expected to confirm delivery would be the following week. The cabin bed and furniture arrived safely on the day that was confirmed by the delivery team. The construction was a weekend activity to aid the boredom relief of lockdown. My husband and I even with a 3 year old around who eagerly awaited his new bedroom managed to get it all constructed in a day. The quality of the product and the ease of assembly is fantastic, the paint finish is immaculate and the solid construction is peace of mind for any parent. Thank you Scallywag for a great product that our son loves and he’s transition from his cotbed to his big boy bed with ease. Great work to you and all the teams involved in everything from design to delivery, you are doing a great job.

April 20, 2020
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you so much for your review, it is much appreciated. Your feedback on ease of assembly is especially valuable to prospective customers and we are delighted to hear that your little boy is happy with his new bedroom.

Best wishes to you all,
Scallywag Kids.

Rated 5 out of 5 stars

EXCELLENT PRODUCT AND CUSTOMER SERVICE SPOT ON

Took delivery of a Richmond bed and although I rarely write reviews, felt it was appropriate to pass on my thanks for this excellent product which was easy to assemble (I'm no DIY expert, believe me!). So impressed with it that we're about to purchase another shorty version for the box room.

Thank you for seamless and perfect service from ordering to the delivery, great communication.

January 31, 2020
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your 5 star review of the Richmond storage bed & your positive comments regarding ease of assembly.
We have now received your second order for your box room & will be in touch very soon.

All the best,
Scallywag Kids.

Rated 5 out of 5 stars

Cabin Bed

Bought a cabin bed for my grandson, great quality & easy to assemble. They were very helpful in sales, as the bed needed to fit in a small room. The delivery people put it into the bedroom for me. Thanks.

January 25, 2020
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your 5 star review of our Scallywag Cabin Bed. We are sure that it will give many years of pleasure!

Best wishes from us all,
Scallywag Kids

Rated 5 out of 5 stars

Small double bed.

Just bought a small double bed.. Great service and fab quality. Great to find a local company who can provide a quality product at a reasonable price. Thank you 😊

January 24, 2020
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your 5 star review of the Brooklyn Bed in the small double size. As you know, our beds are handmade to order in our Yorkshire factory. It's therefore a particular pleasure to to be of service to the UK market.

Best wishes from us all,
Scallywag Kids.

Rated 5 out of 5 stars

Beautiful children's furniture!

Bought a Boston Bunk Bed from Scallywag Kids recently. The design is beautiful and sturdy and looks absolutely gorgeous in my child's new bedroom. Thank you Scallywag Kids!

January 24, 2020
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your 5 star review of our Boston Bunk Bed. Feel free to share any pictures of the bedroom on our facebook page; our followers love to see them!
Best wishes,
Scallywag Kids.

Rated 1 out of 5 stars

Terrible Customer Service

We purchased a lovely cabin bed from Scallywag Kids through a local furniture shop a number of years ago and were really happy with the quality. We then purchased a further bed direct from Scallywag Kids in 2018. Our delivery arrived nearly 3 hours outside of the delivery window, without a phone call, until two scruffy delivery agents were outside our property. The delivery agents left wet muddy footprints all over our carpet which they then placed the packages on top of to disguise their mess. I spoke to Customer Services who were very prickly, refused to contact their delivery agent and said the issue was ours. No compensation offered and no apology. Be aware if you try and post any neutral or negative reviews on their Facebook site, they delete the review and then block you from their page. So be aware of false ratings. Good quality furniture sadly ruined by the rude Customer Service in particular the director of the company,

January 5, 2020
Unprompted review
Rated 5 out of 5 stars

Mid Sleeper Narrow Shorty Bed

My daughter's mid sleeper (narrow shorty) was delivered a couple of weeks ago and we built it at the weekend. Really impressed with it. All the bits were there and it was easy to put together (we're not the most competent of flat pack builders and we did it no trouble). It's really good quality and my daughter loves it. Definitely recommend this company.

September 30, 2019
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your lovely review. You valuable feedback is much appreciated.

Best wishes,
Scallywag Kids.

Rated 5 out of 5 stars

Last forever!

Great beds. They are well made and seem to last forever. Easy to dismantle and rebuild. Just about to be passed onto the 3rd generation of kids. And if you mislay the instructions the lovely people at Scallywag will post you a replacement copy (or even the odd missing bolt!)

January 21, 2019
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Many thanks for your lovely review & glad we could help.

Best wishes,
Scallywag Kids.

Rated 5 out of 5 stars

High Sleeper

Purchased a High Sleeper with the fouton chair and desk underneath.
I was delighted with the service from Scallywag Kids; the 7 x boxes arrived exactly when expected, the instructions were clear and I was able to assemble the whole lot in 4 hours by myself.

The quality was great (paint finish, drilled holes, sturdiness) and my daughter loves her new bed. Many thanks.

November 29, 2018
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your wonderful review of your Scallywag High Sleeper Bed. We really appreciate your feedback & hope to be of service again in the future.
Best wishes from all at Scallywag Kids.

Rated 5 out of 5 stars

L-shaped Daybed & High Sleeper

We’ve got a shorty narrow daybed in a L-shape under the high sleeper with straight ladder. Fits great together, plenty of room under for desk, chair & daybed. Furniture is good quality. Assembly is time consuming for an amateur, but easy and non-frustrating as lines up well. Needs 2 people for some. Service through ordering really helpful including helping me understand detailed measurements and delivery timescales. Overall massively satisfied. Dad of the 5-year old birthday girl.

November 19, 2018
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your 5 star review of the Scallywag L Shape Bunk Bed.
We hope the birthday girl had a wonderful surprise!
Best wishes from all at Scallywag.

Rated 5 out of 5 stars

Lovely bed

Lovely bed, easy to assemble, sturdy and looks great, my little boy couldn't wait to get in it. Great customer service and helpful staff with my queries.

May 3, 2018
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your review. It is very much appreciated.

Rated 5 out of 5 stars

Converted mid sleeper to a high sleeper.

Been using a mid sleeper for a couple of years now and just converted to a high sleeper. More stable than I expected given the height increase and easy to assemble. Daughter loves it and is getting used to ducking when she goes up the ladder. Now has useful space under for desk and futon now she is a little older.

April 18, 2018
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your kind review. We are pleased to hear that both you and your daughter are happy with her new elevated status!

Rated 5 out of 5 stars

Went today first time ever

Went today first time ever. Very comfortable place nice friendly staff & only £3 odd to let little one play. Liked it very much. Great price & u can sit in peace with ur cuppa while they play.. Will certainly be going back!

April 15, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service fantastic furniture

Excellent service - fantastic furniture.
Easy to self build producing a finished product with a really solid feel.
We were so pleased we bought some more!

March 27, 2018
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you so much for your kind review. We really appreciate your valuable feedback.

Rated 5 out of 5 stars

Had previously purchased a Scallywag…

Had previously purchased a Scallywag cabin bed for our daughter which she loves, so had no hesitation in ordering the high sleeper when our son's turn came around. A super sturdy & stylish product & extremely good value . Can highly recommend. Hence the five star rating.

March 27, 2018
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your kind review. We are delighted that you now have two happy Scallywags!

Rated 5 out of 5 stars

SUPER CABIN BED

Fantastic Service. The cabin bed is lovely quality. I love the white painted finish and chunky end posts, my daughter loves the lilac co-ordinating pieces. Delivery time was quoted as 3-4 weeks but I asked for soonest possible and it arrived 2 weeks and 2 days after ordering so very impressed! I emailed a couple of times with questions before I placed my order and always got a prompt reply. Would definately recommend their product.

March 26, 2018
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your lovely review. We are always delighted to help with quicker deliveries when we can, & happy to learn that you were impressed by the quality too.

Rated 5 out of 5 stars

Pure Excellence!

The information we received from Scallywag Kids was second to none. Our questions were handled professionally and with courtesy. Time frames offered for delivery were great. We had scoured the website in advance and were really happy with the testimonials we found and our own experience has borne them out, a fab company deserving of success offering a contemporary take on kids bedroom furniture. Thank you.

March 24, 2018
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

Thank you for your excellent review. Here at Scallywag Kids we work hard to ensure that our high standards are maintained. We look forward to being of further service to you in the future.

Rated 1 out of 5 stars

Really poor customer service

Really poor customer service. bed turned up with 1 box missing. I refused delivery. The woman on the phone said this was silly of me to do because she could of sent it via courier within 48 hours I explained I never had room to store a great big cabin bed that was incomplete! she spoke to me like I was below her, finishing my sentences with sarcastic remarks! we agreed to wait another week only to be told that they can only deliver Saturday morning, we explained we could not be there in morning but can be in afternoon. She said we were being unreasonable and so she is cancelling the order. Well here I am spreading the word great job scallywag kids

March 22, 2018
Unprompted review
Scallywag Kids logo

Reply from Scallywag Kids

We apologise on behalf of the courier that one of the boxes was not included in the delivery and we realise that this was unacceptable. It was unfortunate that the next delivery option would not be at a convenient time for you, and you chose to cancel your order.
We have a well-earned reputation of providing excellent customer service stretching back over 60 years. Our customers are always met with a high level of courtesy and a willingness to help. We are sorry that you did not feel that this was the case.



The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look