Great value for money, did i 'need' it? Probably not but good to have. One concerning issue I had after inserting SIM, I started receiving messages from someone chasing an unpaid debt! Thankfully i... See more
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Review summary
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Order process straight forward. Sim delivered on time. Sim is working well, Cannot say much until about post service until any issue arise during the term of contract. Hope this helps.
Great value eSim, so good I bought another. The only reason I have taken off a star is that the original eSim was not initially activated. It took me persuading via a few emails to get it going. Als... See more
Company replied
SIM card price, data allowance and validity period were clear when ordering. SIM card arrived promptly and has worked without any problems. Scancom has been a good service for obtaining backup conne... See more
Company replied
Company details
Written by the company
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Contact info
18a park house, meridian business park, east link, LE19 1WZ, Leicester, United Kingdom
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Great
548 reviews
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Replied to 76% of negative reviews
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Great sim and price which is used for…
Great sim and price which is used for my iPad. 30gb data every month for 27 months.. thank you
January 26, 2026
Great price, great product, great delivery.
Everything from ordering to delivery was exceptional.
The quality and price of my product was second to none too.
Would definitely buy from them again.
May 21, 2025
First Class
My experience with this team was first class. My item arrived in no time and is working very well.
February 2, 2026
This is great value in a world where…
This is great value in a world where cutting costs could make the difference with your business surviving
February 2, 2026
Reply from Scancom
Thank you for your feedback. We’re pleased to hear that you find our service good value, particularly in today’s challenging business environment.
Reply from Scancom
Thank you for your review. We’re pleased to hear that our service fully met your expectations.
Disinformation on product descriptions and advertising.
We purchased an Unlimited and Uncapped mobile data SIM on the Three network. This SIM was advertised as "designed for business". "Unlimited", "Uncapped" and "designed for business" all appearing on the packaging, including Scancom specific packaging.
[Note: Three are not the only company committing this fraud, I believe they all do it.]
We use these SIMs on site and while mobile to access business systems, download datasheets and software. We also back up our laptops and access cloud based storage as encouraged by the technology suppliers.
The business doesn't operate without internet access and almost ALL services providers have switched to cloud based services. (see my review on Microsoft who are reducing on premises based services meaning even within your head quarters you will rely on an internet connection).
We often require software installation packages and updates with many hundreds of Gb. Let alone documentation and online application use. So an actually Unlimited and Uncapped service is essential.
These SIMs are neither uncapped, or unlimited and are in fact capped at 1000Gb. Three will tell you that this is due to the "fair use" policy, but that is totally dishonest. When something is advertised as "Unlimited", fair use would be unlimited.
This means that the business is unable to operate until the SIM resets.
Note: If the SIM stops mid download or upload, then the data has to be retransferred, meaning that you have to pay twice for doing the same thing.
This may be "legal", we are seeking advice about this, but it is certainly unethical!
February 2, 2026
Unprompted review
I have bought over 8 sim cards from…
I have bought over 8 sim cards from Scancom over the years.
These guys know what they are doing. Their deals are solid, their back end management system is on point, and their support are solid.
My home and office are run by sim cards from Scancom, often averaging 350-500megs on down and up to 125 on the up. I'm chuffed.
January 29, 2026
Reply from Scancom
Thank you for your continued support and for taking the time to share such detailed feedback. We’re delighted to hear that our service, management platform, and support have consistently met your expectations over the years, and that you’re achieving such strong performance at home and in the office. If you ever need any assistance, please don’t hesitate to contact us at support@scancom.co.uk
Misleading advertising , Three only
The SIM you purchased is a Three‑network data SIM, and while the description mentions connecting to the “strongest available signal,” this means it will connect to the strongest Three signal, not to other networks such as Vodafone, EE, or O2.
It will always remain on the Three network because it is locked to that carrier’s infrastructure. It does not switch between networks the way a multi‑network roaming SIM would.
Lebara uses the Vodafone network, which explains why your Lebara SIM shows full 5G in your location — Vodafone’s mast in your area is stronger than Three’s.
Your devices being 5G‑capable is not the issue; this is simply a difference in network coverage, not the handset or SIM card itself.
above is the reply I've got on email complaining that the sim card is not as advertised:
Three 500GB per month Preloaded Data SIM - Access to Three & Vodafone* - Connects to the Strongest Signal available.
Be aware no matter if you have a 5G Vodafone antenna next to you it won't automatically by default connect to it.
January 27, 2026
Reply from Scancom
Thank you for your feedback. We’re sorry for any confusion regarding network coverage.
Coverage depends on the local network infrastructure, not the device itself. We understand this can be frustrating, and we encourage customers to check local network availability when choosing a SIM.
If you’d like further clarification or assistance, please contact us at support@scancom.co.uk
— we’re happy to help ensure you have the right solution for your needs.
The connection has been consistently…
The connection has been consistently stable thus far.
We anticipate making future purchases.
September 30, 2025
Reply from Scancom
Thank you for your feedback. We’re pleased to hear that the connection has been consistently stable and we appreciate your continued confidence in our service.
Reply from Scancom
Thank you for your feedback. We’re pleased to hear that you’re happy with both our pricing and service.
Worked fine for a month
Purchased 4 x 1000gb 3 network sim cards, they have now stopped working, had them just over a month. Should refresh for 18 months.
£360 down the pan.
Bought a new £300 router thinking mine was the problem, obviously it isn't.
Not a happy chap, no TV, no CCTV and no Hive.
Order #14636
January 31, 2026
Unprompted review
Reply from Scancom
Thank you for bringing this to our attention. We’re very sorry to hear about the issues you’re experiencing and understand how disruptive this must be, especially with essential services affected. This is certainly not the experience we want for our customers.
Please contact us directly at support@scancom.co.uk
, quoting your order number 14636, so we can investigate this as a priority and work to resolve the issue for you as quickly as possible.
Reply from Scancom
Thank you for your feedback. We’re pleased to hear that the service was easy to set up and use.
Reply from Scancom
Thank you for your feedback. We’re delighted to hear that you’re happy with the pricing and that everything is working perfectly.
Reply from Scancom
Thank you for your feedback. We’re glad to hear that your experience has been positive so far.
KEPT MISSING THEIR DELIVERY
KEPT MISSING THEIR DELIVERY. GOT THERE EVENTUALLY.
GOOD SO FAR
January 6, 2026
Reply from Scancom
Thank you for your feedback. We’re glad everything has arrived and that your experience has been positive so far.
Reply from Scancom
Thank you for your kind feedback. We’re delighted to hear that Clifton and our Customer Support team provided exceptional service.
All was well until delivery
All was well until delivery. The driver claimed to have called at the agreed time, while I was in the house and failed to deliver.
After sending messages etc, the item arrived following day on time.
January 5, 2026
Reply from Scancom
Thank you for your feedback. We’re sorry for the confusion around the delivery attempt and understand how frustrating that must have been. We’re glad the issue was resolved and that your item arrived the following day as expected. We appreciate your patience and hope you’re enjoying your purchase.
The network coverage is really good.
January 6, 2026
Reply from Scancom
Thank you for your feedback! We’re really pleased to hear you’re happy with the network coverage.
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