Scattering Ashes Reviews 33

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and beautiful craftsmanship, often finding them to be exactly what they were looking for. The service provided is frequently described as excellent, with many appreciating the care and professionalism shown throughout the ordering process. People also highlight the efficient delivery service, noting that orders arrive promptly and are well-packaged. The overall experience, from initial inquiry to receiving the final product, is consistently reported as smooth and satisfactory.

What people talk about most

Product

Clients share positive opinions on product quality and craftsmanship. Many reviewers praise the items as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Service

Consumers find service to be positive. Many reviewers describe the service as excellent from start to finish,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers highlight the swift delivery, with... See more

Order

Reviewers mention positive feedback about their orders. Many customers received their orders earlier than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Water Journey Urn, it was delivered swiftly and very well packaged, the urn itself was made from beautiful material, the colour I chose was perfect. We scattered my father's ashes at sea,... See more

Company replied

Rated 5 out of 5 stars

This product is exactly what I was looking for. It was elegantly packed with clear instructions - the hand made paper and colour was perfect. I can’t think of a better way to send our Mum on her way.... See more

Company replied

Rated 5 out of 5 stars

Scattering Ashes were a funeral director's suggestion, who had taken care of both mother and father's funerals, as we wanted to give them a send off from the sea off Brighton. Choosing the cushion/u... See more

Company replied

Rated 5 out of 5 stars

Great customer service from Helen. Unfortunately the parcel containing the water urn I ordered was damaged in transit. Courier issue, not the fault of Scattering Ashes. Helen answered my email very... See more

Company replied


Company details

  1. Cremation Service
  2. Funeral Home

Written by the company

We area UK‑based bereavement resource specialising in practical advice, guides, and memorial products for scattering cremated remains. The site offers deeply researched articles—like how to scatter ashes at sea or in a woodland setting—alongside product guides on biodegradable urns, glass memorials, and keepsakes Overall, users can expect: 📝 Comprehensive content: Practical step‑by‑step advice on scattering ashes, legal considerations, and eco‑friendly options. 🎁 Specialist memorial range: Products feature high‑quality craftsmanship—a massive number of 5* products: From Glass Robins to Viking Boats 🌐 Insightful commentary: In‑depth takes on industry practices, such as the Co‑op’s scattering guide and critiques of funeral costs. We have 15 years experience in helping families with at the choice of what to do with ashes, so that family can have a dignified and meaningful ceremony.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great customer service from Helen

Great customer service from Helen. Unfortunately the parcel containing the water urn I ordered was damaged in transit. Courier issue, not the fault of Scattering Ashes.
Helen answered my email very quickly, apologising and with plans to replace the urn.
I have already received the replacement and am very grateful for the understanding and great service. Thank you

August 29, 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words. We're so sorry the original parcel arrived damaged — even though it was a courier issue, we understand how important it is to put things right quickly. We're really pleased Helen could help and that your replacement arrived safely. Your understanding means a lot to us — thank you again for your patience and trust.

Rated 5 out of 5 stars

I would like to thank all of the team…

I would like to thank all of the team at Scattering Ashes, especially Helen, for her professionalism and empathy when ordering the Duluxe Journey Water Urn Set. The set arrived promptly, and it was clear that great care had been taken in packing the contents, which all served a touching purpose for loved ones on the day. The journey urn carried my life partner and love of my life, with quiet elegance, allowing for a farewell that was both beautiful and dignified. I would highly recommend Scattering Ashes, and thank the team again for their kindness.

August 8, 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your beautiful and moving review. We’re deeply honoured that the Deluxe Journey Water Urn Set could play a part in such a meaningful farewell for your life partner. It means a great deal to know the ceremony felt beautiful and dignified. I’ll be sure to pass on your kind words to Helen and the rest of the team — your appreciation truly touches us. Thank you again for your trust and recommendation.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Well packaed quality product.

July 22, 2025
Unprompted review
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Reply from Scattering Ashes

Thank you for your review. We’re so pleased you were happy with the quality and prompt delivery. Your feedback means a lot to us.

Rated 5 out of 5 stars

Lovely purchase for our father was…

Lovely purchase for our father was beautiful

July 22, 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words. We’re truly honoured that the piece was a beautiful tribute to your father. It means a great deal to us that we could help in some small way.

Rated 5 out of 5 stars

Scattering Ashes were a funeral director's suggestion.

Scattering Ashes were a funeral director's suggestion, who had taken care of both mother and father's funerals, as we wanted to give them a send off from the sea off Brighton.
Choosing the cushion/urn was a simple process, although I found the description of urn slightly confusing as I imagined something like a vase shape.
I was advise of a delivery date period and it arrived on time. I'd requested an inscription which was faithfully reproduced.

July 3, 2025
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your thoughtful review. We're honoured to have played a small part in your parents’ sea farewell, and so pleased the process was smooth and the inscription just as you'd hoped. We appreciate your feedback on the product description – we’ll review that to help make things clearer for future families. Thank you again for trusting us with such a meaningful moment.

Rated 5 out of 5 stars

Excellent experience

Ordered a glass “Jenny wren” for my grans ashes. The order was handled so professionally and sensitively from beginning to end. I was kept informed of every step and the finished product is absolutely beautiful. Thankyou so very much.

December 21, 2024
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words. We're truly honoured to have created the Jenny Wren in memory of your gran. It’s wonderful to hear the process felt professional and sensitive throughout, and that you’re so pleased with the final piece. Thank you for trusting us with something so special.

Rated 5 out of 5 stars

Beach walk coasters

I ordered 2 memorial coaters, beach walks. They were just as shown. Very pleased with them. The service was great especially as dealing with such a delicate thing. Packing was perfect. Everything was so easy from start to finish.
I would whole heartedly recommend this company

October 17, 2024
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your lovely review. We’re so pleased the Beach Walks memorial coasters were just as you hoped. It means a lot to know the process felt easy and thoughtful from start to finish, especially when handling something so personal. We're truly grateful for your recommendation and honoured to have helped.

Rated 5 out of 5 stars

We were having an ashes cermony in…

We were having an ashes cermony in southern ireland. We ordered floating coconut candles. The team went way beyond to make sure we had the candles in time. Customer service was exceptional. Thank you so much 💓

October 29, 2024
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind words. We’re truly glad we could help make sure the candles arrived in time for such an important ceremony. It means a great deal to hear that our service made a difference. Wishing you and your family peace and comfort — and thank you again for choosing us.

Rated 5 out of 5 stars

Memorial sculpture (the petal)

Friendly and helpful, respond immediately to any correspondence. Delivered on time. Driver very polite and helpful, the sculpture is beautiful and the perfect size, I’m really pleased. Would recommend

October 15, 2024
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your kind review. We're so pleased to hear that you’re happy with the sculpture and the service you received. It’s lovely to know our team and delivery driver made the experience smooth and positive. We really appreciate your recommendation and are grateful you chose us.

Rated 5 out of 5 stars

Memorial glass Robin

Absolutely stunning glass Robin with my mum's ashes incorporated into the Robin. Wonderful service from start to finish, very professional, caring and understanding. When received, the presentation box it arrived in with an authentication certificate made it that much more special, it's the little touches like that that make it extra special and why I absolutely recommend this small family business if you want a more personal service.
Janine

September 18, 2024
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your beautiful review. We're truly honoured to have created something so meaningful to remember your mum. It’s wonderful to hear the glass Robin and presentation details brought comfort and felt special to you — those thoughtful touches really do matter to us. Your kind words about our team and service mean the world. Thank you for trusting our family business and for recommending us so warmly.

Rated 5 out of 5 stars

I’ve used this company twice

I’ve used this company twice. Amazing products and great service. Would highly recommend. Thank you so much

October 30, 2023
Unprompted review
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Reply from Scattering Ashes

Thank you so much for your continued support and kind words. We’re delighted to hear you’ve been happy with both the products and the service. It means a great deal to us, especially during such important moments. Thank you again for recommending us — we truly appreciate it.

Rated 5 out of 5 stars

Would definitely recommend this company

I ordered a scattering urn, it’s beautiful.
Their site is easy to use, the item came really quickly and it was packaged beautifully, it even included instructions on how to fill the urn with your loved ones ashes.
Would definitely recommend this company

May 30, 2023
Unprompted review
Scattering Ashes logo

Reply from Scattering Ashes

Thank you so much for your lovely review. We're so pleased to hear that the scattering urn was just what you needed and that it arrived quickly and beautifully packaged. It means a lot to know the instructions were helpful during such an emotional time. Thank you for recommending us – we’re truly grateful you chose our company to help honour your loved one.

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