I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more
Company replied
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more
I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more
Company details
Written by the company
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Contact info
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, United Kingdom
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4.2
Great
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
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BUY FROM AGAIN . All as described and a really good…
All as described and a really good price. Quick delivery as well.
November 28, 2025
Reply from Scent Outlet
Thank you so much for the great review, we’re really glad everything arrived exactly as described and at a price you were happy with. Fast delivery and genuine discounted fragrances are what we aim for at Scent Outlet, so it’s brilliant to hear that came through for you.
We really appreciate your support and look forward to helping you again soon.
Warmest wishes,
Scent Outlet Customer Care
All the scents arrived in good…
All the scents arrived in good condition. Good site for reasonable prices in some older perfumes from my younger days
November 27, 2025
Reply from Scent Outlet
Hi Ellenor,
Thank you so much for your lovely review, we’re really glad to hear everything arrived in good condition and that you found some of those older favourites from years gone by.
We love helping people rediscover the classics at a reasonable price, and we really appreciate you choosing us.
If there’s anything we can do to make your next experience a full five stars, we’re always here to help.
Warmest wishes,
Customer Care Team
Scent Outlet
Quite helpful but put wrong address on…
Quite helpful but put wrong address on order waiting for refund
November 27, 2025
Reply from Scent Outlet
Hi Paul,
Thank you for your feedback, and we’re really sorry for the address issue with your order, we understand how frustrating that must have been.
We’re glad to hear you found our team helpful, and your refund will be completed as soon as the order has been processed back through our system.
If you need anything in the meantime, just let us know, we’re here to help and want your next experience to be seamless.
Warmest wishes,
Customer Care Team
Scent Outlet
Great price and although box a bit…
Great price and although box a bit scruffy excellent perfume inside
November 27, 2025
Reply from Scent Outlet
Hi Gloria,
Thank you for the 5-star review. We’re delighted you enjoyed the great price and that your perfume was perfect — even if the box had a little wear. Our customers love saving money this way, and it’s lovely to hear you did too.
Thanks for choosing Scent Outlet, we hope to help you find more favourites soon.
Warmest wishes,
Customer Care Team
All ok only problem is wish to purchase…
All ok only problem is wish to purchase 2 or3 of the smaller size to try and system not letting me
November 14, 2025
Reply from Scent Outlet
Hi Melvyn,
Thank you for your review, really glad everything else was OK with your order. Sorry to hear you had trouble adding multiple smaller-size testers to your basket. Some of these limited-stock items have a restriction of one per order, which is why the system may have stopped you.
If you email us at customerservice@scent-outlet.com
, we’ll happily check availability and help you get the sizes you want.
Warm regards,
Scent Outlet Customer Care
Good experience
Quick delivery service, well packaged, no items damaged, could use for presents. no problem.
Will use again and would recommend.
November 26, 2025
Reply from Scent Outlet
Hi Glen,
Thank you for the excellent 5-star review. We’re really pleased to hear your order arrived quickly, well packaged, and in great condition, especially knowing they’d be suitable for gifts too.
We really appreciate the recommendation, and we’d be delighted to look after your next order.
Warmest wishes,
Customer Care Team
Scent Outlet
One of my items come with a broken…
One of my items come with a broken bottle and half the perfume missing. Communication with the company has been a struggle to the point I give up and will bin the item.
November 26, 2025
Reply from Scent Outlet
Hi Victoria,
We’re really sorry to hear one of your items arrived broken, that’s absolutely not the experience we want anyone to have. And we’re equally sorry that getting through to us has felt like such a struggle. You shouldn’t have been left feeling like giving up.
We’d genuinely like the chance to put this right for you. Please email us directly at Customerservice@scent-outlet.com
with your order number and a quick photo of the damaged item, and we’ll arrange for this to be looked into by a senior manager.
We really do want to make this right for you, thank you for giving us the opportunity to sort it.
Warm regards,
Customer Care Team
Scent Outlet
Speedy delivery very prompt will use…
Speedy delivery very prompt will use you again
November 26, 2025
Reply from Scent Outlet
Hi Janet,
Thank you for the 5-star review, were really glad to hear your delivery was so prompt.
We appreciate your support and look forward to serving you again soon!
Warmest wishes,
Customer Care Team
Scent Outlet
Reply from Scent Outlet
Hi Janet,
Thank you so much for the brilliant 5-star review! We’re delighted to hear you enjoyed the range of products and the competitive prices, that’s exactly what we aim to deliver.
Really appreciate you choosing us, and we hope to help you find more great bargains soon!
Warmest wishes,
Customer Care Team
Scent Outlet
Fast delivery
Fast delivery, product as advertised, just damage to the box. Will definately buy from this company again.
November 25, 2025
Reply from Scent Outlet
Hi Jacqui,
Thank you so much for the lovely 5-star review. We’re really glad to hear your order arrived quickly and that the product was exactly as advertised, with only the expected box damage.
We really appreciate your trust in us and are delighted you’ll be shopping with us again.
Warmest wishes,
Customer Care Team
Scent Outlet
The easy of picking the perfumes
The easy of picking the perfumes, and the prices,and the choices of perfumes.
November 24, 2025
Reply from Scent Outlet
Hi Lynne,
Thank you so much for the lovely 5-star review. We’re really glad to hear you found it easy to pick your perfumes and that you enjoyed the prices and the range we offer.
We really appreciate your support and hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Scent Outlet
Really happy with my purchases
Really happy with my purchases. I have ordered twice now from Scent Outlet and delivery has been fast and the items as described. I will definitely be back.
November 16, 2025
Reply from Scent Outlet
Hi Sophie,
Thank you so much for the lovely 5-star review, and for coming back to us for a second order. We’re really glad to hear your deliveries have been fast and everything arrived just as described.
It means a lot to know you’ll be returning, and we’d be delighted to look after your next order.
Warmest wishes,
Customer Care Team
Scent Outlet
Reply from Scent Outlet
Hi Andrea,
Thanks so much for the lovely 5-star review. Great to hear you were happy with the service, the prices, and that your box arrived in such good condition too.
We really appreciate you choosing us and hope to look after your next order soon!
Warmest wishes,
Scent Outlet Customer Care
Very competitive price
Very competitive price. Prompt shipping and delivery. Looking forward to buy more. Highly recommended.
November 29, 2025
Unprompted review
Reply from Scent Outlet
Hi Munir,
Thank you so much for the fantastic 5-star review. We’re really glad to hear you found the price competitive and the delivery nice and prompt.
We appreciate the recommendation, it means a lot, and we’d be delighted to look after your next order.
Warmest wishes,
Scent Outlet Customer Care
Swift delivery great products
November 15, 2025
Reply from Scent Outlet
Hi Tracey,
Thanks so much for the 5 stars, really glad to hear you are happy with the products and the swift delivery.
We appreciate your support and hope to look after your next order soon!
Warmest wishes,
Scent Outlet Customer Care
Happy customer
First time buying and very happy with my products and service. Will be buying again.
November 20, 2025
Reply from Scent Outlet
Hi Antonia,
Thank you so much for the lovely 5-star review, we really appreciate you choosing us for your first order. We’re delighted to hear you’re happy with both the products and the service.
It means a lot when someone takes a chance on us for the first time and leaves feeling confident enough to return. We’d love to look after your next order whenever you’re ready.
Thanks again for the kind words, and welcome to Scent Outlet!
Warmest wishes,
Customer Care Team
Scent Outlet
Well worth it!!
Does as it's described, box knackered but perfume intact and at affordable prices for everyone.
November 21, 2025
Reply from Scent Outlet
Hi Cindy,
Thanks so much for the brilliant review, we’re really glad to hear everything arrived just as described. A bit of a knackered box is exactly how we keep the prices so affordable, but the fragrance inside should always be perfect.
Delighted to know you were happy with the deal and the perfume itself. Really appreciate you choosing us and hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Scent Outlet
Good price and prompt delivery
Was an easy purchase, boxes were perfect and a great price, delivery quick.
November 13, 2025
Reply from Scent Outlet
Hi Angela,
Thanks so much for the lovely review, we’re glad the product itself was spot on.
Really appreciate you shopping with us and look forward to seeing you again soon!
All the best,
Scent Outlet
Great choices
Great choice well pleased with my purchase will definitely shop again
November 11, 2025
Reply from Scent Outlet
Hi Dawn,
Really appreciate the lovely review, so pleased to hear you enjoyed the choice and are happy with your purchase.
Thanks for choosing us, and we’d be delighted to welcome you back again!
Warmest wishes,
Scent Outlet
Great prices
Great price only a tiny rip in cellophane will definitely be using scent outlet again
November 10, 2025
Reply from Scent Outlet
Hi Michelle,
Thanks so much for the lovely review, a tiny rip in the cellophane is exactly what helps us offer those brilliant prices, so we’re glad the product itself was spot on.
Really appreciate you shopping with us and look forward to seeing you again soon!
All the best,
Scent Outlet
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