I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazing customer service! Ordered these items yesterday at 5.19pm and received them today at 2.40pm. Order was perfect and I’m very impressed by them. I’d read some reviews that weren’t great but deci... See more
Company replied
The products arrived in great condition and very well-packaged. Even the item that was marked as damaged packaging/box did not have that much damage. Great prices and brilliant service. Delivery was a... See more
I ordered a couple of scents to slip in as stocking fillers. Understanding the boxes might be damaged I had armed myself with little chiffon gift bags to use instead. I was delighted to find that th... See more
Company details
Written by the company
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Contact info
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, United Kingdom
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4.3
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
2 different batch codes on men’s gift set
Ordered a men’s gift set - it had 2 different batch codes. I only checked these because the colour of the Eau de Toilette Spray didn’t look like advertised and what I have seen in shops. Also the product I purchased based on what I saw online, had a silver tin gift box not a gold one, which was what I received.
Not impressed - I had already received 2 out of date batch codes products from a separate order. No response despite sending evidence over 7 days ago - luckily PayPal refunded my money. Avoid is my advice.
December 1, 2025
Great service with no problems at all
November 24, 2025
I have ordered numerous times from Scent Outlet but so disappointed with my last order!!!!!
I have ordered numerous times from Scent Outlet both for me and my fiancé. This time around I didn’t receive one of my items even though I paid for it, a Burberry gift set. The delivery slip shows my gift set wasn’t even on the delivery packing slip. I contacted the company swiftly and they have me running around since you can only email them, they take 24+ hours to reply to every email just to ask me basic information I’ve already provided in previous emails. I used to swear by these guys but it seems if you are missing anything, prepare to jump through hoops which is so unfortunate.
December 1, 2025
Goods arrived quickly and were as…
Goods arrived quickly and were as described. The boxes were damaged so not really suitable as gifts but perfect for yourself!
Would definitely use again!
November 30, 2025
Great selection and amazing prices.
Great selection and amazing prices.
Something for everyone. Service 5 star.
I check this site before anywhere else.
November 29, 2025
If your buying for yourself it’s great…
If your buying for yourself it’s great as the perfume is perfect it’s just the box that’s damaged
November 30, 2025
Reply from Scent Outlet
Thank you for the brilliant 5-star review. You’ve summed up our damaged-box range perfectly, the perfume is 100% genuine, it’s only the outer packaging that carries the discount.
Really glad you loved the scent and found great value. Hope to see you again soon!
Warm wishes,
Scent Outlet Team
Reply from Scent Outlet
Hi Donna,
Thank you so much for the lovely 5-star review. We’re delighted you enjoyed the products, the fast delivery and the great pricing, exactly what we aim to deliver every time.
Really appreciate you choosing Scent Outlet again!
Warm regards,
Customer Care Team
Perfumes and aftershave came in the…
Perfumes and aftershave came in the box. Perfect
November 30, 2025
Reply from Scent Outlet
Hi Scott,
Thank you for the fantastic review, short, sweet and exactly what we love to hear. Great to know everything arrived exactly as expected.
Hope we can help you again soon!
All the best,
Scent Outlet Team
Hey great fast delivery,everything I…
Hey great fast delivery,everything I ordered came,the boxes weren't to bad ,I will definitely be buying again from scent outlet,a fraction of the price,who needs the box anyway.very happy customer 😁😁
November 30, 2025
Reply from Scent Outlet
Hi Joanne,
What a brilliant review, thank you! We’re so glad everything arrived quickly and the box damage wasn’t an issue for you.
Our customers love saving money on genuine fragrances by choosing our damaged-box range, and it’s great to hear you do too.
Thanks again, we’d be delighted to serve you next time. 😄
Warm wishes,
Customer Care Team
Reply from Scent Outlet
Hi Stephen,
Thank you for the excellent 5-star feedback. We’re thrilled you enjoyed the great pricing and fast delivery, two things we work hard to get right.
Really appreciate the recommendation!
Warm regards,
Scent Outlet Team
Great company brilliant prices
Brilliant prices and products received in excellent condition…..quick delivery would definitely recommend
November 29, 2025
Reply from Scent Outlet
Hi Kerrie,
Thank you for the brilliant review. We’re so pleased your products arrived in excellent condition and that delivery was nice and quick.
Your recommendation means a lot, thank you for choosing Scent Outlet!
Warmest wishes,
Customer Care Team
Brilliant prices fast delivery worth…
Brilliant prices fast delivery worth every pound
November 29, 2025
Reply from Scent Outlet
Hi Marie,
Thank you for the wonderful 5-star review, we’re delighted you found great value and fast delivery.
Appreciate your support and hope to look after your next order soon.
Warm regards,
Scent Outlet Team
Reply from Scent Outlet
Hi Jonathan,
Thanks for the great review, we’re really glad you enjoyed the fast delivery and the bargain prices.
Look forward to helping with your next order!
Best wishes,
Scent Outlet Customer Care
What a find
Checked out scent outlet after reading about it. Will never buy perfume from anywhere else again. Managed to buy all my Christmas presents for a fraction of price from the high street or other online retailers. Even got some stocking fillers for my teenage granddaughter from the cosmetic section
November 29, 2025
Reply from Scent Outlet
Hi Julie,
What a fantastic review, thank you! We’re delighted you discovered Scent Outlet and managed to pick up all your Christmas gifts at a fraction of the usual price.
So glad the beauty section helped with stocking fillers too. Really appreciate you choosing us and hope we’ll be your go-to for future gifts as well.
Warmest wishes,
Customer Care Team
Very damaged item delivered
Very damaged item delivered. Outer packaging in perfect condition so it was packed damaged. When I emailed with photos was told I could return it but I would have to pay for the return! Appalling customer service.
December 5, 2025
Unprompted review
Reply from Scent Outlet
Hi Kim,
We’re really sorry to hear you were disappointed with the condition of the item you received, we completely understand how frustrating that feels.
Just to clarify for you: the products on our damaged-box range are reduced in price because the outer packaging can arrive with significant wear, and this is stated clearly on the product page and in the item title. The fragrance inside is always 100% genuine and unused, but the box can sometimes look heavily marked.
Regarding returns: if an item arrives different from what was advertised, or unusable, we cover the return. If the box damage is as described in the listing, the return falls under our standard returns policy.
That said, we never want a customer left unhappy. If you email us again at customerservice@scent-outlet.com
with your order number, we’ll review the photos and make sure the correct outcome is applied.
Thank you for raising this, we’re always working to improve clarity and service.
Warm regards,
Customer Care Team
Scent Outlet
Reply from Scent Outlet
Hi Margaret,
Thank you for the brilliant 5-star review. We’re so pleased you found your favourite perfume at a great price, and that it arrived so quickly!
Really appreciate you choosing Scent Outlet.
Warm wishes,
Customer Care Team
Item arrived damaged - Customer Service Not Helpful
Item arrived damaged - the whole packaging, the gift set and the item. Trying to get in touch with customer care isn't easy - I emailed saying it was damaged and they asked the question back to me and then closed down the ticket. Very Dissappointing as a first time customer.
December 4, 2025
Unprompted review
Reply from Scent Outlet
Hi Jo,
We’re really sorry that your first experience with us has been a disappointing one, receiving a damaged gift set and then struggling to get clear support is absolutely not the standard we aim for. You should have been helped properly the first time.
Our team usually asks follow-up questions so we can investigate and replace or refund an item quickly, but your ticket shouldn’t have been closed before your issue was resolved, and we apologise for that.
We genuinely want to put this right for you. Please email us again at customerservice@scent-outlet.com
with your order number and photos of the damage, and we will prioritise this to either replace the item or issue a refund, whichever you prefer.
Thank you for bringing this to our attention, and we hope we get the chance to show you the level of service we’re known for.
Warm regards,
Customer Care Team
Scent Outlet
Reply from Scent Outlet
Hi Charles,
Thanks so much for the great review, really glad your order arrived quickly and the fragrance smells perfect. Our damaged-box option is a brilliant way to get genuine perfumes for less, so it’s great to hear it worked well for you.
Appreciate your support and hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Scent Outlet
BUY FROM AGAIN . All as described and a really good…
All as described and a really good price. Quick delivery as well.
November 28, 2025
Reply from Scent Outlet
Thank you so much for the great review, we’re really glad everything arrived exactly as described and at a price you were happy with. Fast delivery and genuine discounted fragrances are what we aim for at Scent Outlet, so it’s brilliant to hear that came through for you.
We really appreciate your support and look forward to helping you again soon.
Warmest wishes,
Scent Outlet Customer Care
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