Scent Outlet Reviews 276

Scammers. They scammed me. They took the advance payment for my project before even testing the product. I didn’t like the product as the quality was so bad. They refused to refund the remaining payments and did not even respond to any emails, calls or texts.
You guys are scammers.

Very happy with the purchase. Quick delivery and original quality. Will definitely buy more in the future.

I liked that my order came swiftly how ever one bottle was broken and couple of them had their wrappers taken off, so I’m not sure if they were used or returned items.

I got an incomplete order ,reached out severally and I haven't gotten response till today

I bought 2 bottles of perfume, one was fine but the other one was broken. When I opened the box the lid was off the Jimmy Choo bottle. Tried to put lid on but it would not stay on and spray. Tried for a week to get a prepaid label to return faulty goods but still nothing. Several emails sent and 2 customer service replies asking for a video and pics which I sent. Resent pics as they said original pics were blurry (which was rubbish).Said I would contact ombudsman and lawyer, still no label. Would not buy from again. Very poor customer service. Still waiting for a return label and refund of £30.

Very good prices,quick delivery good choice of perfumes

This was an absolute bargain and arrived very quickly. No issues and id definitely use them again

Extremely fast delivery and item was exactly as described.

THE WORST COMPANY IVE EVER ENCOUNTERED, you’ll lose your money and they won’t send you your perfumes or give a refund

Good service

Brilliant service. I was looking for a specific fragrance that cost £75 for 50ml. I ordered a bottle from scent outlet for £80 for 125ml bottle and a cheap CK daily spray for £8. All well protected and delivered very quickly. I think it was about two days later. I will get my fragrances from scent outlet from now on.

This company offers a great way of getting perfumes and toiletries at discount prices, simply because their boxes or packaging have been damaged. I really like this way of shopping, simply because it cuts down on unnecessary waste. I’ve found a few good bargains on their website, and sometimes the damage to the boxes is hardly noticeable. Other times, the packaging is so damaged that you have to throw it away, so it’s a bit hit or miss, but the contents are always in perfect condition. I’ve also tried new perfumes because they were so discounted, it was worth the risk. I would highly recommend trying this company, and they also give excellent service. Orders are dispatched quickly and arrive on or before the delivery date stated. Best of all, they are packed in cardboard, not a plastic bag in sight!

Customer services make it so hard to get a refund when you haven't received all the items I ordered especially when I gave them the proof they asked for. It's hard work it's still not resolved after nearly two weeks

Fake perfumes

Very poor. I ordered 3 perfumes and paid 24 hours delivery on Friday but delivery on Monday. I asked them to retune as I did not needed anymore because it delivered late. They asked me to post on track and sign delivery which cost me £14. It delivered next day but they still saying they not received and keep asking me my order postage detail in response of my every mail. I sent them about 20 emails and getting same reply every time. Worse customer service experience. Finger cross for my refund.Never recommend

Men's EDT arrived quickly in great condition!

Absolutely fabulous company! Incredible prices! Cannot be beaten anywhere! 100% authentic perfumes! First class service and lighting fast delivery. Very highly recommend. Thank you

Horrendous experience. Ordered item on 17th March and not yet received it. Get told its with Royal Mail? Not even refunding my money
Do not order from them