I actually didnt believe i would get the real perfumes but you know what i am shocked and in love. Perfumes do come in damaged boxes but sooo what we need whats inside not the box. I cant wait to get... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Contact info
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, United Kingdom
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 26% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrendous experience
Horrendous experience. Ordered item on 17th March and not yet received it. Get told its with Royal Mail? Not even refunding my money
Do not order from them
Affordable top quality
Why pay ridiculous prices when you can get them on here for less ! Basiclly some boxes are damaged but you throw them away anyway. Won't go no where else and has loads offers on
The perfumes are so cheap and the…
The perfumes are so cheap and the delivery is so fast no issues at all
I got my perfume at great price and…
I got my perfume at great price and delivery was very fast the boxes were not that bad only one didnt have the plastic the other one was good as new.
Amazing prices very happy
Fast
Very happy with my perfume for a great price. The service was very quick.Not a lover of the web site trying to find what you want over all the site can be abit off putting.
Good seller items as described
Good company to buy from. Products as described delivered within 48 hours
Excellent quality products
Excellent quality products, packaging overall good and much cheaper than purchasing from other online stores, will definitely use again
Rare & old stock scents at a snip.
Beckham Beyond had been discontinued some years ago, yet was best shower gel ever.
Scent Outlet carry old stock of some of our favourite smells of yesteryear. It's brilliant.
Very pleased with the fragrance I…
Very pleased with the fragrance I bought from here and was a great saving
Damage to the cellophane wrap but the box etc was in perfect condition
Will definitely buy from here again
lemon aftershave.very refreshing @ good…
lemon aftershave.very refreshing @ good price.
Initial order and pricing was good, terrible support when there was an issue
The initial order and pricing was good, unfortunately one item was faulty, not just a damaged box, the scent would not pump /spray.
Initially I was hopeful the service would be good, I contacted them, was asked for a video so they could understand, then was sent a return label.
Then the issue started - the item was received according to the tracking, I was not contacted, after a few days I messaged, and have been back and forth asked when the return was received, asked for my order number , asked for which item was returned, over and over again, then I get a feedback , I report this issue not resolved, I get a similar question, What's the order number, when was it returned, delaying tactics, never being told if I'm expecting a replacement or a refund, it is still ongoing when the return was received by them 4 weeks ago.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
