Received my package yesterday but unfortunately one of my bottles had got damaged. Contacted them they were very helpful and are sending me a replacement. Order arrived so quickly and the added extras... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the new scents that have just arrived. Warm vanilla fig is to die for. Not tried the rest yet. Love that you get free clp labels for each fragrance too..postage Great, parcel arrived within days.... See more
Company replied
I love Scentify fragrance oil and so do all my customers. They say the fragrance just lasts and lasts. Had a slight hiccup with my last order but the the fault lied with Royal Mail and NOT Scentify.... See more
Company replied
I am very early on into my candlemaking journey, but this company were recommended to me because of the quality of their scent throws. The recommendation was spot-on and not only that I can get every... See more
Company replied
Company details
Written by the company
Scentify UK is a specialist supplier of fragrance oils for candle making, wax melts, home fragrance and cosmetic applications. Our range is built around consistent, high-performing scents that makers can rely on, whether you're testing small batches or scaling production. We also supply fragrance solutions for room sprays, reed diffusers and wider home scenting applications, giving you flexibility across your product range. Every fragrance is supported with clear technical documentation, including CLP, SDS and IFRA, so you can work with confidence and stay compliant. We offer a wide selection of trending, classic and exclusive scents, designed to perform well while remaining accessible for both new and experienced makers. Orders are dispatched quickly from the UK, with free CLP labels included to support your workflow. Scentify is built on clarity, reliability and ease of use - helping you create products your customers come back for.
Contact info
C4 Goldbank Business Park, Wilton Road, DN364AW, Humberston, United Kingdom
- 07760469101
- info@scentify.co.uk
- www.scentify.co.uk
4.4
Excellent
386 reviews
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Replied to 80% of negative reviews
Typically replies within 24 hours
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Excellent !!
Really quick delivery
Good prices
Great packaging to protect products ordered
Will definitely be ordering for here again
October 6, 2021
Reply from SCENTIFY UK
Thank you for the fabulous review, we are thrilled you are happy with everything and we look forward to working with you again soon :)
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
first class service and delivery
October 5, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Quick service and helpful on pickup
October 1, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Easy to use molds
Easy to use molds, super cute and posted so quick, would recommend this company to anyone :)
September 14, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Good company.
First order was great. Took 4 days from ordering to receive. Good packaging and good communication via texts.
Made another order a couple of days later and received the same good service.
Will be my go to for fragrance oils.
Lovely scents.
September 4, 2021
Reply from SCENTIFY UK
This is wonderful to hear and we are pleased you are happy with our service :)
Pink lemonade is to die for and is my…
Pink lemonade is to die for and is my best seller.
September 3, 2021
Reply from SCENTIFY UK
It really is! One of our personal favs too :)
Good quality moulds and fast delivery
September 2, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Wrong wax sent, won't rectify. Rude customer service
I purchased a bag of ecosoya PB and a bag of ecococo PB from this store with delivery to Spain. Instead, I was sent two random bags of pillar blend with no label on. I was concerned that they cannot be sure what wax was sent to me, as the order was incorrect and not labelled. The customer service rep said she 'thinks' it's soy, then changed her mind and said she's sure it's soy, after I said I need to be sure. I asked for a replacement order, as I do really need to be sure which wax I'm using. Even stating that I am happy to pay customs charges again, I just want what I ordered. After some reluctance and a little saltiness from the customer service rep, they agreed to send me the order again. So, I waited for the replacement order and paid customs charges yet again. After all this I still was not sent a replacement order, just one bag of ecococo. When I told the team that they have yet again sent me the wrong order, they said they didn't agree to re-send my order. So, as a result I paid customs feed twice for some random bags of wax that could be paraffin. There are so many reputable retailers that sell Kerax, I would not trust this brand. I am considering reporting this incident to Kerax. What a waste of time!
August 17, 2021
Unprompted review
Reply from SCENTIFY UK
We are sorry you experienced an issue with your order. We unfortunately made a mistake and accidentally sent you 2 bags of the same wax. As they were labelled (as per the image you sent to us) we knew exactly what we had done and so we rectified the issue immediately by sending the correct 2nd bag of wax out. We also offered for you to keep the original incorrect wax for the inconvenience and you were happy with this.
Unfortunately after delivery you emailed to say you were not happy again as you were expecting more free bags of wax as well as the replacement and this was not offered nor discussed via our email conversation. We informed you that the wax was 100% EcoSoya Pillar Blend and that mistakes can sometimes happen.
We rectified it professionally and efficiently but unfortunately this still did not make you happy. We wish you all the best with your candle making :)
I recently ordered off truly personal…
I recently ordered off truly personal and my items came the following day really good service and I’ll be making another order soon. Thanks!
August 13, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Amazing service & products
August 10, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Sweet aroma for my diffuser. Love it.
Bought this oil for my diffuser. It smells so good. Sweet aroma everytime I enter my room. Love it. Will buy more in future.
August 9, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Very good service and quick delivery
Very good service and quick delivery, will definitely be back
August 2, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
100% recommend great products and will…
100% recommend great products and will be back for more in the near future
July 9, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Super happy customer
Ordered moulds from these guys last week, they were dispatched and delivered very quickly and they are fab quality. I'll definitely be using them again and for other products too.
July 6, 2021
Reply from SCENTIFY UK
This is fantastic, thank you so much for taking the time to leave us this excellent feedback, we very much appreciate it :)
Amazing products + speedy delivery
Amazing products + speedy delivery, highly recommend :)
July 6, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
Great website had everything I needed…
Great website had everything I needed super fast delivery will definitely buy from again thanks
July 5, 2021
Reply from SCENTIFY UK
Thank you! This is wonderful to hear and makes us very happy :)
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