Scotchwhiskyexpress Reviews 360

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Has this company ceased trading? I always bought my whiskies from them and always received a prompt, corteous service at a good price. such a shame if they have.

Rated 5 out of 5 stars

Had some minor issues with sorting through ordering process but once resolved site is easy to use and offers an amazing selection of well known malts plus access to some hidden gems. Knowing your love... See more

Rated 5 out of 5 stars

Latest order 'lost in transit' !!. Repeat order placed by Jenni following fruitless response from Collect+ with no questions asked. New order dispatched and received in full within 24 hours. Can't... See more

Rated 5 out of 5 stars

Wanted something a bit special to open with a Scots pal of mine who delights in giving me a Scottish geography lesson via some VERY nice malts! Trawled around a few websites, and landed at Scottishwh... See more

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4.9

Excellent

TrustScore 5 out of 5

360 reviews

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Rated 3 out of 5 stars

Unaceptable delivery service.

what an excellent web site, most of my favourite whisky's all in one place, with great updates and news letters, they even sell fire wood so the wife does not know if I've bought whisky or wood.

However, my last delivery of 2 bottles of whisky was left on my front door step in full view of a main road some 8 ft away from mid morning - surprised it was still there when I came home from work, not even a card put through my door to tell me (as I use the back door)..

May 18, 2014
Unprompted review
Scotchwhiskyexpress logo

Reply from Scotchwhiskyexpress

Hello David,

We have refunded your delivery charge of £3.94 back onto your payment card today.

Our standard delivery service (£3.94) does come with some delivery point limitations. We rely on our delivery partners (Collect+ / Yodel) and their drivers to make sensible decisions as to leaving goods if no one is home. It is a bit of shame that we have a 1 star review due to a sub contract drivers poor decision making.

We do offer a delivery service from UPS which comes with various online options to tailor your delivery requirements if you are not at home to receive.

Your order being left in full view of a main road is not the norm and we will be speaking to Collect+ regarding this.

Best Regards
Chris Miller
Scotch Whisky Express

Rated 5 out of 5 stars

Very good range and service.

I have been buying whisky from Scotchwhiskyexpress since August 2012, never had a problem with an order or a product. The range is very good and there are often additional deals.

May 17, 2014
Unprompted review
Rated 5 out of 5 stars

Great prices, rapid delivery, exceptional packaging.

They have a really well curated selection and enviable prices, particularly with the Founders Club discount and the discount code you get with your first order applied.
The delivery costs are very reasonable, particularly when you see how well packaged your bottle(s) arrive. I'd ordered a single bottle and for the life of me couldn't think what it was when it arrived, it was about the size of an old army sleeping bag! Certainly no chance of any damage in transit.

May 12, 2014
Unprompted review
Rated 3 out of 5 stars

good service and selections

It was easy to use as a site. The selection of malts and blends are good. Unique really.
I personally thought the whisky I bought was to peaty tasting for my liking but it is all very individual.I like Speyside malts but would not buy BenRomach again because of the strong flavours.

May 12, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent shopping experience!

Was looking for a good value single malt for my dad's 60th birthday . Had a Tomintoul in mind and was shopping around for the best price including delivery. I found the best deal here and on ,registering on the site, was delighted with the added bonus of an introductory discount. I opted for next day delivery. I was kept informed of dispatch from warehouse( within an hour of my order) and was able to track my parcel right through. Fantastic service from start to finish, great price and my Dad delighted with his Tomintoul single malt. Will definitely use this company again.




Sent from my iPad

May 11, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service!

The website was easy to use, took only a couple of minutes to find what I was looking for, place the order and pay for it. The goods then arrived perfectly packaged and much quicker than I was expecting.

May 11, 2014
Unprompted review
Rated 5 out of 5 stars

A fantastic service with excellent customer liaison - they even answer the phones personally!

This was the first time I had used Scotchwhiskyexpress and I was a little nervous, as one always is when using a different supplier on the internet. However, I was absolutely delighted by the excellent customer service. I had ordered 3 bottles of whisky, but only two were delivered and my heart sank. However, a quick call which received an instant apology and the assurance that the third bottle had been accidently omitted, but would be delivered within the next 48 hours, followed up by an apologetic email reassured me. Sure enough the third bottle was delivered as advised. The packaging for all three bottle was brilliant. I will certainly recommend Scotchwhiskyexpress and will use them in the future.

May 10, 2014
Unprompted review
Rated 5 out of 5 stars

Great service!

Chris, the owner of Whisky Express was extremely helpful and made sure I got the bottle of whisky I needed in time for a 70th birthday (despite the forgot to order it until the last minute!). Would definitely use this company again.

May 9, 2014
Unprompted review
Rated 5 out of 5 stars

First Class

Couldn't fault the service I received from Scotch Whisky Express. Very quick response for a query I had, delivery always very quick and the bottles very safely packaged.

May 6, 2014
Unprompted review
Rated 2 out of 5 stars

Disappointed

3-5 days delivery means nothing of the sort. It is apparently "working days" and does not include a Saturday despite most carriers working on Saturday too. So the goods missed a very important 85th birthday by 2 days. Old fashioned in attitude and should be better.

May 1, 2014
Unprompted review
Scotchwhiskyexpress logo

Reply from Scotchwhiskyexpress

Dear Mr Cannon,

Sorry to hear you are disappointed. All our deliveries are classed as working days and this is made very clear online. Your order was delivered on the fifth working day which is our standard £3.94 delivery service. As our 5 working day delivery was 2 days too late for you I must make the presumption that you also expected Sunday to be classed as a delivery day.

We do offer a next working day service from UPS which may have been better suited. I will review our delivery information online to see if there is room for improvement in advising the timescales involved.

Kind Regards
Chris
Scotch Whisky Express

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