Scot Plants Direct Reviews 

55
•
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

This is the first time I’ve used this company and a very pleasant experience . I was let down badly by another company for gooseberry bushes and went in search online. I’m so glad fate intervened beca... See more

Rated 5 out of 5 stars

I have had beech hedging, amelanchier and privet hedging over the last 10 years. I cannot praise the growers highly enough, as the plants are always well grown and re-establish quickly in my garden.... See more

Rated 2 out of 5 stars

Left it late to order 25 bare rooted hazel whips but they then took 6 weeks to arrive and looked pretty dead when they did. Planted them straight away in a compost mix and watered regularly. 9 neve... See more

Rated 1 out of 5 stars

After an order for Bay Hedging in 2020, which was delivered on time, many of the plants died. I had repeated promises for replacements but they never arrived. After many emails through 2021 they now... See more

Company details

  1. Garden Center
  2. also in
  3. Wholesale Plant Nursery

Written by the company

ScotPlants Direct is a specialist online plant retailer supplying high-quality hedging, shrubs and trees to customers across the UK. We work with trusted nursery partners and experienced growers to provide carefully selected plants that perform reliably in British gardens and landscapes. Whether you are a homeowner improving your garden, a landscaper working on a client project, or a trade customer sourcing plants in volume, we aim to make buying plants straightforward, transparent and stress-free. Our range includes bare root hedging, rootball trees, pot grown shrubs, ornamental trees and seasonal lines — all chosen for health, structure and long-term garden performance. Quality and plant care are at the heart of what we do. Every order is handled by people who understand plants, not just parcels. We provide practical guidance before, during and after planting to help customers achieve the best results. From planting advice to delivery updates, our team is committed to clear communication and dependable service. We also offer a 12-Month Plant Guarantee giving customers added peace of mind when investing in their gardens. At ScotPlants Direct, we believe successful gardens start with strong plants, honest advice and reliable support — from the moment you order through to long after your plants are in the ground.


Contact info

3.1

Average

TrustScore 3 out of 5

55 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(55)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Smaller Photinia plants than ordered / expected.

Ordered a pallet deal of 50 potted Photinias 40-60cm tall, I don't know how they measured them unless they include the height of the pot as well, which in my mind would be underhanded. The actual height above ground was 30-40cm. There wasn't one that came anywhere near 60cm. Very disappointed.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, arranging delivery for a specific day and amending my order before dispatch. Laurel hedging was very good quality and all arrived safely packaged and a good price. Would definitely recommend and use again.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy to recommend Scots Plant…

Very happy to recommend Scots Plant Direct. Initial phone advice helpful on how many bay hedge plants to purchase to cover area, and size variation between plants. Ordered Wednesday late morning, delivered midday next day. The plants were packed well. Arrived undamaged. And look very healthy. Well done and thank you.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

So far so good - good service, fast delivery and healthy looking plants

After reading some reviews which were less than complementary I was reluctant to place an order for hedging. However, I contacted them by email first and got a response within a few hours from Saffron, one of the sales team. She reassured me that Scotplantsdirect had been taken over at the end of 2022 and was striving to improve the service. I proceeded with an order for 75 40 to 60 cm potted beech plants and am pleased to say they were delivered on a pallet as agreed on the Thursday of that week. The plants all looked healthy and have now been planted out. Time will tell but so far it has been an excellent service and I will order from them again.

June 19, 2023
Unprompted review
Rated 2 out of 5 stars

Small poor quality hedging plants

Ordered 30 April. Delivered 17 April. After 10 days I sent an email requesting update on delivery, no reply. When arrived the hedging plants were small and of poor quality and I don’t expect them to flourish

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Looking good

I ordered three varieties of blueberry, delivered next day after dispatch to south coast of England.
All three look great, have fruit on them (and a lot which fell off in transit) and altho the pot is smaller than expected, the plant is bigger.
Several emails prior to purchase were quickly answered and very helpful advice given.
A great price too, even with postage.
Very happy.

August 9, 2022
Unprompted review
Rated 1 out of 5 stars

Bay Hedging plants died and replacements not delivered.

After an order for Bay Hedging in 2020, which was delivered on time, many of the plants died. I had repeated promises for replacements but they never arrived. After many emails through 2021 they now say the order was completed in 2020 and deny any further correspondence or commitments. I've resent the mails and the photos but being ignored.

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Good Value

Ordered a few blueberry plants were well packed and all look healthy, good value for money. Thanks.

June 7, 2022
Unprompted review
Rated 3 out of 5 stars

Let down

Packaging cost very expensive compared to other web sites and proved to be not worth the money. Plants badly packed and damaged on receipt ,will not be using this web site again.

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great plants

We ordered Bare Rooted Raspberries plants in advance of being sent, due to the time of the year.
We had email confirmation and updates
The very healthy looking plants came, on time and well packaged.
We are looking forward to a great crop of raspberries next year.
Well recommended

November 4, 2021
Unprompted review

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