Scott Arms Dental Practice Reviews 368

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being incredibly friendly, kind, gentle, and professional, creating a welcoming and reassuring atmosphere. The service is consistently described as excellent, with many highlighting the efficiency, quick response times, and the ease of the overall user experience, especially for emergency appointments. People appreciate the detailed explanations provided by dentists, which helps them feel comfortable and informed throughout their treatment. However, some people were dissatisfied with the clarity of explanations, feeling confused about procedures and experiencing disappointing results. A few other people also felt that their pain and concerns were not properly acknowledged, leading to traumatic experiences, and some found the prices to be high for the quality of work received. There were also mentions of feeling like a number, snappy staff, and concerns about being steered towards unnecessary or more expensive treatments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick and efficient emergency... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding the costs reasonable and even... See more

User experience

Customers generally report a positive and reassuring user experience, often highlighting the professionalism... See more

Customer service

Consumers report positive experiences with customer service, highlighting the calm, patient, and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an emergency tooth removal here (I was in extreme pain) and the dental surgeon who saw me was outstanding. After local anaesthesia, I felt no pain and he removed my tooth quite fast. My recove... See more

Company replied

Rated 5 out of 5 stars

I had an emergency my tooth broke I did not know what to do… I got seen to say evening at around 9pm receptionist was great didn’t catch her name but she was tall had glasses very polite, registering... See more

Company replied

Rated 5 out of 5 stars

Scott Arms Dental Practice are 100% fantastic in every way, from reception staff, dental nurses and the dentists themselves, all are so kind, gentle and professional. I was seen as an emergency with... See more

Company replied

Rated 5 out of 5 stars

Booked appointment on Sunday morning via the website. Got a appointment for 11am, paid the deposit online. Went to the surgery, was greeted in a professional and a friendly manner. Filled in my d... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

368 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Professional service

Professional service

May 20, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Sue, for 5* star review, we really appreciate it 😊

Rated 5 out of 5 stars

Had an 8-30am appointment for a six…

Had an 8-30am appointment for a six monthly check up, clean and polish and was welcomed in by the lovely receptionists, seen on time, had a chat and treated very well by Dr Shailee and her assistant Susannah

May 23, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for this Paul 😊
What you’ve said really does mean a lot to us, we’ll make sure that the receptionists, Shailee and Zuzana are made aware of what you’ve said – this will make their day 😊
We look forward to seeing you again at your next appointment, thanks again!

Rated 5 out of 5 stars

Last minute appointment …


My own Dentist cancelled my appointment last minute for a dental procedure, so I rang Scott Arms dental and they seen me the same evening. Unfortunately, they were unable to provide me with the Biodentine treatment but the Dentist and her Dental nurse were lovely and sorted me out temporarily with treatment so I was not in pain for my holiday. I would definitely recommend them to others.

May 19, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for the lovely feedback, Wendy 😊
We hope you had a wonderful pain free holiday!
If you ever need us again in the future, we’d be more than happy to look after you.

Rated 5 out of 5 stars

Nicola and Philippa were amazing

Nicola and Philippa were amazing. Made me feel at ease thank you.

May 9, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Kathy, for this lovely feedback 😊
Knowing that you felt at ease really do mean so much to us, as that is exactly how we’d want you to feel.
We’ll certainly pass on what you’ve said to Nicola and Philippa, they’ll be so pleased!
We look forward to seeing you at your next appointment!

Rated 5 out of 5 stars

Very happy with the service and staff…

Very happy with the service and staff is very helpful

May 8, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for this Susan 😊
We’re delighted to know that you were happy with the service and found the staff very helpful, we'll certainly pass on your kind comments to them!

Rated 5 out of 5 stars

Absolute fantastic dentist would…

Absolute fantastic dentist would recommend to anyone so helpful and very caring big thank you to Dr shyam Patel and Skye!

May 8, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Chris, for this lovely feedback 😊
We’ll look forward to passing on what you’ve said to Shyam and Skye, they’ll be delighted!
See you again soon!

Rated 5 out of 5 stars

I needed a tooth filling quite…

I needed a tooth filling quite urgently, I phoned the surgery and was given an appointment the same afternoon.
The dentist was very professional, kind and thoughtful, explaining what treatment I needed and other options, He did a great job no problems. The nurse assistants also make you feel welcome and relaxed. I’ve been a patient at this surgery for many years, would full recommend them

April 30, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for taking the time to write this lovely feedback on your recent appointment with us.
We’re delighted that we could help you with the discomfort you were experiencing, on the same day you contacted us.
To know you felt welcome and relaxed really do mean everything to us, as this is exactly how we’d want you to feel.
We’ll look forward to sharing what you’ve said with the team 😊
Thank you also for the continued opportunity to look after your dental needs!
See you again soon 😊

Rated 5 out of 5 stars

Emergency dental care

Following advice from 111 on Easter Day, I was booked into the Scott Arms Dental Practice as an emergency over the Bank Holiday weekend and have been exceptionally pleased with the service received. I was given a next day appointment and my dental problem was dealt with by a very kind and competent dentist. It is very reassuring to know that you can access emergency dental care, if and when needed. Thank you so much.

April 21, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for taking the time to share your recent experience with us.
We’re delighted to know that we could see you at short notice, to get you out of the discomfort you were experiencing over the Easter weekend 😊
If you ever need us again, we’d be more than happy to look after you!

Rated 5 out of 5 stars

My experience was good

My experience was good. My dentist made me feel comfortable. I didn’t have to wait long. The service they gave was good. I recommend others to go there as well.

April 24, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Miah, for your kind comments.
What you’ve said really does mean a lot to us and we’ll look forward to sharing with the team 😊

Rated 5 out of 5 stars

Brilliant service

Brilliant service, quick and caring professionals from start to finish!

April 21, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Ashleigh, for your lovely feedback 😊
We’ll make sure what you’ve said is shared with the rest of the team, they’ll be so pleased to read this!
We look forward to seeing you again.

Rated 5 out of 5 stars

Lovely, brilliant staff

Dentist made me feel comfortable and sorted out what i needed to have done, very friendly would recommend

April 19, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you for this Sue, we are really pleased that you had such a positive experience with us.
We’ll make sure your kind words are shared with the team, as making you feel comfortable in a friendly atmosphere is exactly how we’d want all of our patients to feel 😊
Thank you for also saying that you’d recommend us to others, this really does mean a lot to us.

Rated 5 out of 5 stars

Bad tooth ache

I manged tonl get an emgency appointment the same day, the dentist him self was brilliant, asured me everything was going good and nothing to worry about, very happy with the service that was provided

April 14, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Lee, we greatly appreciate that you’ve taken to the time to say what you’ve said.
We’re really pleased to know that we were able to see you on the same day that you called and that you were very happy with the service provided 😊

Rated 5 out of 5 stars

Very happy with excellent service as…

Very happy with excellent service as always. Everyone you come into contact with are always ‘helpful’ and very ‘professional’.
My Dentist is superb at putting you at ease.
Very helpful with information and advice.
Keep up the ‘excellent’ work Scott Arms👍🏾.

April 9, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Joyce, for taking the time to share your recent feedback with us 😊
We’re delighted to know that you felt at ease and well informed, this is exactly how we’d want all our patients to feel 😊
We look forward to sharing what you’ve said with the rest of the team!

Rated 5 out of 5 stars

By far the best in the game

I had such a great experience with Adeenah, the dental hygienist. She was extremely friendly, professional, and made me feel very comfortable throughout my appointment. Adeenah was gentle but thorough with the cleaning, and took the time to explain everything she was doing. I really appreciated how knowledgeable she was and how she genuinely cared about my dental health. My teeth feel amazing after my visit! Highly recommend Adeenah if you’re looking for a hygienist who is both skilled and kind.

April 9, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for this lovely feedback on your recent appointment with Adeenah.
We’ve shared what you said with Adeenah and she is delighted to read what you’ve said 😊
We look forward to seeing you again!

Rated 5 out of 5 stars

Excellent service very professional…

Excellent service very professional clean environment ten out ten service in
Every way possible

April 2, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you so much for this Mohammed, what you’ve said really does mean a lot to us and we look forward to seeing you again 😊

Rated 5 out of 5 stars

Very professional I'd advise every 1 go…

Very professional I'd advise every 1 go where there highly skilled and busy.Scott Arms Dental The Best.xx

March 22, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

Thank you, Lucy for your lovely feedback 😊
We really do appreciate your kind words and are delighted to know you’d recommend us to others; this means a lot to us!
Look forward to seeing you again!

Rated 5 out of 5 stars

All the staff are friendly helpful and…

All the staff are friendly helpful and efficient and if you are nervous i can not recommend them enough

March 28, 2025
Unprompted review
Scott Arms Dental Practice logo

Reply from Scott Arms Dental Practice

Thank you, Michael, your kind comments really do mean a lot to us.
We will make sure what you’ve said is passed onto the team, they’ll be so pleased to know how you were made to feel 😊
We look forward to seeing you again!

Rated 5 out of 5 stars

Dentistry how it should be done …

Back at the dentist today for some dental work can’t recommend this place enough the staff are extremely polite and caring and I am always treated on or before my appointment time . Adam my dentist is so skilled in his craft. today I had two wisdom teeth and one molar removed. I was in the chair for approximately 40 minutes and at no time experienced any pain. Adam explained everything he was doing all through the process of having the teeth removed . There was a few stitches and some packing to tidy things up. After things were done Adam took the time to explain the aftercare and what should be done for the next few hours. I am four hours after the appointment and most of the anaesthesia has gone my mouth is returning to normal and enjoying a much needed coffee. Next appointment is four weeks to check the recovery A big thanks to all the staff at Scott Arms Adam and his team

March 27, 2025
Unprompted review
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Reply from Scott Arms Dental Practice

A big thank you to you too, Nigel. We really do appreciate you taking the time to write this along with everything you’ve said 😊
We’ve shared what you’ve said with Adam, he is delighted to know that you’re happy with your all-round experience!
We look forward to taking care of you again soon.

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