Scott Findlay Reviews 

1,646
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 593 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional, dependable and reliable quality of service provided across all visits. Customers frequently praise the extremely professional, punctual, and courteous staff who complete plumbing maintenance and complex boiler repairs efficiently while thoroughly respecting residential properties. Though some noted that prices might not always be the absolute cheapest available on the market, reviewers widely agree that the rates remain fair, competitive, and represent good overall value. People also highlight that scheduling appointments, organizing annual maintenance, and communicating directly with the helpful office team is consistently easy, responsive, and entirely stress-free.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the efficient and professional... See more

Staff

Reviewers highlight positive aspects of staff, noting that receptionists and office personnel are welcoming,... See more

Customer service

People report positive experiences with customer service, highlighting prompt, efficient, and very pleasant... See more

Price

Reviewers mention positive feedback about price, noting that pricing appears fair, competitive and good... See more

Booking process

Clients share positive opinions on booking process, highlighting a straightforward and efficient experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a trusted plumber for many years who is no longer with us. Always a hard time trying to source a reliable replacement, but thankfully speaking to friends and neighbours, it was Scott Findlays na... See more

Company replied

Rated 5 out of 5 stars

I use Scott Finlay to service my gas boiler and gas fire because they are reliable, knowledgeable, very efficient, clean and tidy. They make sure my fire is safe, working properly and even looks good.... See more

Company replied

Rated 5 out of 5 stars

We knew that the work would be done well and very proficiently. We have always had a good experience with Scott Findlay. The booking experience is good and any questions promptly answered. Also like t... See more

Company replied

Rated 5 out of 5 stars

Scott Findlay Plumbing and Heating Company have recently installed a new boiler, radiators and all necessary piping in our home and from the first point of contact it has been a joy. Their communica... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Gas Installation Service
  6. Plumber

Written by the company

Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,646)

570 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very pleased with the help I was…

I was very pleased with the help I was given by Scott Findlay re helping me get to grips with what seemed like a very sophisticated heating system, unlike anything I had encountered before, in my new flat. Good advice was given and the engineer who called was very friendly and good at explaining how everything worked. He also quickly found a valve which was ‘stuck’ and this explained how the bedroom zone radiators were permanently on.

May 19, 2026
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Reply from Scott Findlay

Thank you! We really appreciate your kind feedback and are pleased that we could help make settling into your new flat a little easier. If you need any further assistance in the future, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Excellent service from Scott Findlay

Excellent service from Scott Findlay, from the office help to the plumbers, Jamie and Jack, who were courteous and efficient.

May 21, 2026
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Reply from Scott Findlay

We'll pass on the lovely feedback to Jamie, Jack and the office team, it's much appreciated Alison!

Rated 5 out of 5 stars

The team were professional, prompt and thorough

The team were punctual and reliable. The assessment for our new boiler was efficient and we were offered an option that was a much better answer to our problem. Scheduling the work was easy to fit round busy diaries, the team were smart and polite and did an efficient job - quickly and tidily! Follow-up issues were dealt with promptly and professionally. Altogether a 5 star service highly recommend!

May 11, 2026
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Reply from Scott Findlay

It’s fantastic to hear that we were able to provide an option for a new boiler that best suited your needs, and that you were pleased with the service from our team. Thank you for the 5 star review, and we hope you enjoy your new boiler!

Rated 5 out of 5 stars

Boiler Service .

Boiler Service .
Went smoothly from booking to completion, engineer explained everything that he did. Good service

May 20, 2026
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Reply from Scott Findlay

Thanks Tom, much appreciated.

Rated 5 out of 5 stars

Reliable

Reliable, trustworthy and a repeat use which we will continue moving forward

May 19, 2026
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Reply from Scott Findlay

We're so pleased that you find us reliable and trustworthy and will be continuing to use our services in the future! Many thanks Anne.

Rated 5 out of 5 stars

Really excellent

Really excellent, professional service by an honest, polite person. It was all easy from booking to settling invoice - thank you so much!

June 2, 2026
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Reply from Scott Findlay

Thanks Lucy, it's great to hear you found the whole process smooth and we look forward to working with you again!

Rated 5 out of 5 stars

I have used this company for many…

I have used this company for many years. And the service I receive is brilliant. That’s why I wouldn’t change to another company. The staff who come to my house are first class. A few years ago a brilliant engineer smelled a gas leak. And he called the gas network who came immediately and found the problem in a pipe in our front garden. All fixed efficiently. Thank goodness for that engineer with a good nose.

May 20, 2026
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Reply from Scott Findlay

We so pleased that you’ve continued to use us throughout the years and we really appreciate the brilliant feedback about our engineers. Many thanks Maureen!

Rated 5 out of 5 stars

New thermostat

The technician arrived on time and was extremely professional; explaining clearly the new thermostat and providing useful advice

May 12, 2026
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Reply from Scott Findlay

This is great to hear, thank you Antonio!

Rated 5 out of 5 stars

Reliable company

Reliable company. They provide a prompt and dependable service.

May 20, 2026
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Reply from Scott Findlay

Many thanks for the lovely review!

Rated 5 out of 5 stars

First Class boiler replacement

Had a replacement boiler installed. Engineer arrived on the date and time the appointment was made. Engineer was very competent, professional, friendly and approachable. Installation went very smoothly. Engineer took away all redundant parts and piping and left no mess to clear up. Engineer explained the operation of the new boiler and thermostatic controls. In summary a 5 star experience all round.

May 19, 2026
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Reply from Scott Findlay

Thank you for sharing your experience David, we're so glad that you thought it was worth 5 stars! We pride ourselves on keeping disruption to a minimum so it's fantastic to hear this, and we hope you are enjoying your new boiler.

Rated 5 out of 5 stars

Scott Findlay: a highly professional and reliable company

We hired Scott Findlay to instal a new combi boiler in our flat. The booking process was highly efficient and every effort was taken to find a date that was convenient to us and within the next few weeks. During the installation it became apparent that a gas pipe upgrade was required. A date the following week for this additional work was identified the same day. Over the two visits the installation was completed successfully and on schedule. Two different company engineers were involved on the two occasions. Both were punctilious in their attitude and behaviour, keeping any disruption to a minimum and dealing effectively with minor problems that arose in the course of their work. Overall, we are delighted with the way Scott Findlay handled all aspects of this job and have no hesitation in recommending the company to family and friends (as we have already done on several occasions!).

May 12, 2026
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Reply from Scott Findlay

We really appreciate you taking the time to leave such a fantastic review! We're so happy to hear of your positive experience right through from the booking process to the installation of your new boiler, and I'm glad that both of the engineers undertaking the work were professional throughout. We look forward to working with you again!

Rated 5 out of 5 stars

Knowledgeable, friendly, careful.

Knowledgeable, friendly, careful and approachable staff. Any small errors were quickly and effectively rectified. I would have no hesitation in using Scot Findlay’s services again.

May 18, 2026
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Reply from Scott Findlay

Thanks Alan, we're really happy to hear this!

Rated 5 out of 5 stars

We have used the company for many years…

We have used the company for many years . We love that it’s a family owned business with such high professionalism , from first point of contact through to the servicing of the boiler . The same engineer comes annually and this ensures continuity . We highly recommend this company .

May 18, 2026
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Reply from Scott Findlay

Thank you Joan, we really appreciate your continued support throughout the years!

Rated 5 out of 5 stars

Good Job

Thanks to Michael for a tricky job completed in good time.

May 15, 2026
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Reply from Scott Findlay

Michael will be pleased to hear this, thanks Janette!

Rated 5 out of 5 stars

New kitchen tap fitted

Your plumber arrived at the appointed time and had competed the installation of the new tap within an hour. Well done.

May 15, 2026
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Reply from Scott Findlay

Many thanks Victor, glad we could help!

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