Had a trusted plumber for many years who is no longer with us. Always a hard time trying to source a reliable replacement, but thankfully speaking to friends and neighbours, it was Scott Findlays na... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use Scott Finlay to service my gas boiler and gas fire because they are reliable, knowledgeable, very efficient, clean and tidy. They make sure my fire is safe, working properly and even looks good.... See more
Company replied
We knew that the work would be done well and very proficiently. We have always had a good experience with Scott Findlay. The booking experience is good and any questions promptly answered. Also like t... See more
Company replied
Scott Findlay Plumbing and Heating Company have recently installed a new boiler, radiators and all necessary piping in our home and from the first point of contact it has been a joy. Their communica... See more
Company replied
Company details
Written by the company
Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.
Contact info
5-7 Wolseley Place, EH8 7AD, Edinburgh, United Kingdom
- 0131 669 9993
- info@scottfindlay.co.uk
- www.scottfindlay.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Scott Findlay
Many thanks!
Reply from Scott Findlay
Thank you!
Helpful and trustworthy
My daughter just bought an old flat. The engineer explained how the heating system worked and pointed a couple of other things to fix. Scott Findlay are helpful and trust worthy. Great team.
May 19, 2026
Reply from Scott Findlay
We really appreciate the lovely feedback and we're glad we were able to help, thanks Carol!
Satisfaction all the way!
We were reminded of the visit, the engineer arrived on time, he advised exactly what he was doing and we canot fault in any way the Scott Findlay overall service.
May 15, 2026
Reply from Scott Findlay
This is great to hear Ruth, many thanks!
A service for my boiler was booked very…
A service for my boiler was booked very easy, and a transparent quotation given before the work was done. Martinus showed up spot on the scheduled time. He and the business do clearly know how to deliver good service. Many thanks!
May 14, 2026
Reply from Scott Findlay
Thank you Luc! We’re delighted to hear that you found the booking process easy and the quotation clear and transparent. We'll also pass on your lovely comments to Martinus!
Turned up on time and finished the job…
Turned up on time and finished the job quickly so I wasn’t sitting about too long. Left the place tidy as well.
May 8, 2026
Reply from Scott Findlay
Thanks Caroline!
Reply from Scott Findlay
Thanks you Helen!
All contacts polite
All contacts polite
Engineer on time,polite and informative and thorough.
May 4, 2026
Reply from Scott Findlay
Many thanks Tanis!
most satisfying experience
most satisfying experience! quick booking, accurate timing, very polite and professional engineers - work done quietly and neatly, at the best of my expectations. thanks!
May 6, 2026
Reply from Scott Findlay
Thank you Lisa, this is great to hear!
Very efficient
Very efficient. Polite. Always a positive experience with your staff. Thank you. DC
May 6, 2026
Reply from Scott Findlay
We're very grateful for the lovely feedback, thank you!
Reply from Scott Findlay
Thanks for the lovely feedback Ruby, we'll pass this onto Alan!
Reply from Scott Findlay
Many thanks Elizabeth!
Reply from Scott Findlay
Thank you Emrah!
Friendly service
The engineer was punctual, very friendly and efficient. and a reasonable price
May 12, 2026
Reply from Scott Findlay
Many thanks Byam!
Always very reliable and helpful
Scott Findlay / team are always just great... reliable, friendly, do exactly what is needed, on time, tidy and helpful too. We trust the whole team and wouldn't go to anyone else! Thank you.
May 11, 2026
Reply from Scott Findlay
This is so great to hear, thank you Bryony!
Always use for myself and my sons…
Always use for myself and my sons heating maintenance and service work. Experienced and professional - wouldn't go anywhere else.
May 12, 2026
Reply from Scott Findlay
Thanks for the continued support Ross!
Great service as usual from Alan Eales
Great service as usual from Alan Eales at Scott Findlay.
SF seem to be expanding which is a good thing.
Amateurs and cowboys must remain at home hoping for the phone to ring!
April 17, 2026
Unprompted review
Reply from Scott Findlay
Thanks Stuart, we'll be sure to let Alan know!
Reply from Scott Findlay
Many thanks Sylvia!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.