Scottish Legal Complaints Commission Reviews 

124
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were unhappy with their experience overall. Consumers expressed deep frustration regarding the organization's support and responsiveness. People frequently noted that communication channels were extremely poor, formal investigations felt completely unfair, and valid concerns were routinely dismissed without receiving proper consideration. Some reviewers were happy with the final outcome of their cases and praised individual staff members for being exceptionally helpful and professional. Other consumers also appreciated receiving prompt assistance, clear guidance, and a satisfactory resolution to their initial complaints regarding solicitors.

What people talk about most

Service

Reviewers consistently share deep dissatisfaction regarding the poor service, describing the overall... See more

Staff

People report ambiguous experiences with staff, reflecting deep divisions in customer sentiment. While many... See more

Claim

Reviewers highlight negative aspects of claim processes, expressing frustration with the decision-making... See more

Customer service

Users describe negative interactions with customer service, stating that handlers ignore what is said and... See more

Ethics

Customers note concerns regarding transparency and objectivity in operations. Reviewers report concerns... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The Law Society of Scotland provides clear standards for Solicitors &Firms. In SLCC's review of my case, they did not take account of the standards laid down by the Law Society of Scotland... See more

Company replied

Rated 1 out of 5 stars

Very poor response time 9 weeks. I work in the NHS and this simply would not be tolerated there ! No one made any effort to discuss my concerns. I then got a brief email to say my complaint had not be... See more

Company replied

Rated 1 out of 5 stars

Nothing much to say that’s not been said, a waste of time and has made my situation worse as the company I have to deal with are worse than before. They obvious didn’t read all my paperwork they were... See more

Company replied

Rated 1 out of 5 stars

We complained as a solicitor/legal firm took 19 months to complete a probate following the death of a loved one. Due to the length of time it took, shares that were in the estate lost value. Tax tha... See more

Company replied


Company details

  1. Legal Services
  2. Non-Profit Organization

Written by the company

The Scottish Legal Complaints Commission (SLCC) is an independent statutory body providing a single point of contact for all complaints against lawyers operating in Scotland. We manage complaints that relate to the service provided by lawyers – offering resolution and providing redress where appropriate We refer complaints about the personal conduct of lawyers to the ‘relevant professional organisation’ (e.g. the Law Society of Scotland, the Faculty of Advocates). We give advice on complaints to all parties and issue guidance and encourage best practice in complaint handling and issues that lead to complaints. We monitor practice and publish trend reports – to help ensure the sector learns from complaints made.


Contact info

2.0

Poor

TrustScore 2 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(124)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

>USELESS WASTE OF TIME, EFFORT AND ENERGY

>I have read many of the reviews on here, i agree with them all as I've just went through exactly the same thing as many of you, I was warned about the outcome before I even contact the SLCC, does the words SLCC stand for, STUPID LAZY CORRUPT COCKROACHES that is my opinion of them.
I spent months and lots of energy and effort into getting my issues across to them but all I got back was, Not known and not admitted and totally without merit, I sent them proof of my issues and they still came back with all that rubbish, I now have a solicitor who is going to take this case to court, I have a lot of money coming soon and I WILL get the justice that i should have gotten in the first place, I feel sorry for all the people that went down the road with the SLCC and if anyone in the future is thinking of going down that road DON'T.
I was going to get about 300 thousand pounds for my compensation claim, my solicitor lied to me and he withheld crucial information from me but I won't let this go and I will take it all the way.
I appealed against the SLCC decision and I still didn't get anywhere, now I have to pay for the solicitors that the SLCC hired to act for them, I hope they are good singers.

August 2, 2021
Unprompted review
Rated 1 out of 5 stars

Received an mailed response to my…

Received an emailed response to my complaint against a solicitor who failed in her duty of giving me appropriate advice and failed to run my case under the correct legal test, they have informed me there is a time restriction on making a complaint. What a waste of public money, is there no organisations that fight for the victim, I wasn't aware you could complain about solicitors, but I have since found out you can but nothing happens.

June 11, 2021
Unprompted review
Rated 1 out of 5 stars

Total waste of my time and my money

Total waste of my time and my money . You do nothing to prevent misuse of law. The amount of complaints against one firm is unbelievable and yet still no action, this is a disgrace to law in this country the cook report would have a field day. So I have to file my own court proceedings, after 4 years I’m not leaving now ( probably picked the wrong one this time ) not just my case I will help many others in the process who have be refused JUSTICE

June 10, 2021
Unprompted review
Rated 1 out of 5 stars

Utterly corrupt organisation who's continued existence is scandalous.

Utterly corrupt organisation which support the solicitors who fund them. They deliberately make the process as frustrating as possible for the complainer and continually try and reword complaints to help reject them. In one case they completely made up my complaint. The Awards are paltry despite the significant stress you have to endure getting your complaint through and may have suffered as a result of corrupt lawyer. Solicitors can get away with anything as a result, probably why mine laughed when I mentioned was taking my case to the SLCC.

September 29, 2020
Unprompted review
Rated 1 out of 5 stars

Might be even worse than SRA - rubbish

They may even be worse than SRA. They have an even narrower remit than SRA it seems to me and make all kinds of excuses not to go after someone senior such as a General Counsel, who they don't seem to think have anything to do with anything. Not fit for purpose. Solicitors have nothing to fear here.

June 16, 2020
Unprompted review
Rated 1 out of 5 stars

After almost 12 months

After almost 12 months, several emails , questions and answers Scottish legal complaints have refused to act upon my complaint against Aaen peach Solicitors.
After A.P were abusive, unprofessional and overcharged me, I took my complaint to SLCC, only to be asked to provide evidence. I did so to my best ability copying in around 20 emails. I did not record any phone calls but surely this should be a responsibility of the legal firm.
Anyway to cut a long story short, SLLC threw out my complaint in favour of what is allegedly the worst law firm in Scotland.
So in short, DO NOT USE SLCC , you will waste 12 months of your life and get no resolve

February 11, 2019
Unprompted review
Rated 1 out of 5 stars

Legal Complaints commission paid for by Solicitors!!

The SLCC is a Complete joke, they take years to investigate, but as they are funded by the very solicitors they are supposed to investigate, how can they ever be independent ? They are unaccountable to anyone, in my personal view they should be abolished and a truly independent ombudsman be created, as is the case in the rest of the UK.
The Scottish law society cannot help you with problems with your solicitor, unless the SLCC first decide to pass the case to them, talk about a closed shop? you are not even allowed to contact the Chairman of the SLCC.

When my complaint was upheld, and the award was made, pathetic is the only word, they agreed but said I would have to then take it to court for they to look at it again, and make a "better" award. Would any solicitor take the case on, to take the SLCC to court I am sure you can guess the answer to that.

May 22, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look