Scottish Power has, on occasions, acquired a bad reputation. I have been with them for a few years now, and, to be totally honest, they 'ain't done bad' at all. If you really do have an emergency or s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have always been treated with respect and courtesy on the phone lines when I had cause to call. I am a vulnerable person with severe health issues, and having someone take the time to let me explain... See more
Company replied
I'm new to SP and awaiting my first quarterly bill. The change from my previous supplier was trouble free. I had an email requesting I send a meter reading - odd, I thought as they take readings on l... See more
Company replied
Although I think it’s great that we can save money on using at certain times. However don’t understand how the times chart works, it is not explained very well. I use my washing machine at the weekend... See more
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Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
193K reviews
Asks customers to review
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Meter reading problem.
Meter reading problem solved in a very courteous and efficient manner by your responder named “Joe” who could not have been more polite, helpful and friendly!
Downside= the music whilst waiting, awful!
I like “Pink Floyd”
July 2, 2026
Reply from ScottishPower
Hi,
We're delighted to hear that our team member provided such excellent and efficient service in resolving your meter reading issue.
Many thanks,
Kai
This was online so no help given
This was online so no help given. It would be much better to talk
It would be much better to talk to someone. My eyesight is not good so it is difficult doing things on line
July 1, 2026
Reply from ScottishPower
Hi, Mrs Milford.
We are pleased to hear we are very informative.We appreciate your feedback.
Many thanks,
Saif
Reply from ScottishPower
Hi, Tony.
We are pleased to hear we are very helpful. We appreciate your feedback.
Many thanks,
Saif
I havnot not had a monthly bill yet so…
I have not had a monthly bill yet so not sure about experience
July 3, 2026
Reply from ScottishPower
Hi Janet,
We appreciate you taking the time to share your initial thoughts. We hope your future experience is positive!
Many thanks,
Kai
New starter…
I have only been with scottish power for a few week or a little more and ican see the differance in how much gas and electric i am saving i am one happy customer and thing you need to know there are very helpful and friendly
July 3, 2026
Reply from ScottishPower
Hi Sheila,
We're so happy to hear you're already seeing a difference in your gas and electricity usage. It's wonderful that our team has been helpful and friendly! Thank you for your positive feedback.
Many thanks,
Kai
Reply from ScottishPower
Hi,
We're so pleased we were able to deal with your matters effectively. We appreciate your kind words and feedback!
Many thanks,
Kai
Reply from ScottishPower
Hi Frank,
We're so pleased to hear that you found our website easy to use! Thank you for taking the time to share your positive experience with us. We truly appreciate your feedback.
Many thanks,
Kai
Reply from ScottishPower
Hi Dawn,
Thanks for leaving us a five-star review! We're so pleased to hear that our team was very helpful. We appreciate your feedback.
Many thanks,
Kai
The agent was very helpful
The agent was very helpful. She said she’d call me back and did, at the agreed time.
July 3, 2026
Reply from ScottishPower
Hi Audrey,
We're so pleased to hear that our agent was helpful and called you back at the agreed time. Thank you for your kind feedback!
Many thanks,
Kai
Friendly service a pleasure to deal with
July 3, 2026
Reply from ScottishPower
Hi Cliff,
We are so pleased to hear that you found our service friendly and a pleasure to deal with. We truly appreciate your kind words.
Many thanks,
Kai
Very helpful but agent spoke to quickly…
Very helpful but agent spoke to quickly with a lot of facts figures and gargon
July 3, 2026
Reply from ScottishPower
Hi, Isobel.
We appreciate your feedback and are glad our agent was helpful. We understand that a lot of information can be overwhelming, and we will work on ensuring our agents communicate more clearly and at a comfortable pace.
Many thanks,
Saif
Reply from ScottishPower
Hi Graham,
We are glad to hear that! Thanks for the kind words and 5 star review.
Many thanks,
Kai
after putting in smart meter and no heating
First time ringing Scottish power unbelievable no one new what they were doing service was like a comedy couldn’t understand what was said to them and rude finally got to Wendy at complaints dept was very helpful and think it’s sorted out but won’t know till autumn when trying out heat to see if working as it should so hope it is as don’t want to have to deal with again
July 3, 2026
Reply from ScottishPower
Hi, Michael.
We appreciate you sharing your experience. We are sorry to hear about the initial difficulties and frustration you encountered when contacting us. We're glad that a member of our team was able to assist you. We hope everything works as it should.
Many thanks,
Saif
Reply from ScottishPower
Hi Andrew,
We're so pleased our team member was helpful and polite. We appreciate your kind words and are glad you had a positive experience with us.
Many thanks,
Kai
Much as i hate chatbox it helped solve…
Much as i hate chatbox it helped solve the problem. Thank you
July 3, 2026
Reply from ScottishPower
Hi Sue,
We're happy to hear our chatbox helped resolve your problem. We appreciate you sharing your positive experience with us.
Many thanks,
Kai
Telephone answered promptly
Telephone answered promptly. All questions answered and details updated very well
July 3, 2026
Reply from ScottishPower
Hi,
We're so pleased to hear that your call was answered promptly and that all your questions were answered, with details updated very well. Thank you for your kind feedback!
Many thanks,
Kai
Reply from ScottishPower
Hi Alexander,
We're delighted to hear that you found it very easy to identify the tariff you wanted. Thank you for your positive feedback!
Many thanks,
Kai
Reply from ScottishPower
Hi Stuart,
We appreciate you taking the time to share your positive experience. We are delighted to hear that you found our UK-based customer support to be excellent. Thank you for your kind words.
Many thanks,
Kai
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