Scottish Power has, on occasions, acquired a bad reputation. I have been with them for a few years now, and, to be totally honest, they 'ain't done bad' at all. If you really do have an emergency or s... See more
Company replied
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Review summary
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Reviews shaping this summary
I have always been treated with respect and courtesy on the phone lines when I had cause to call. I am a vulnerable person with severe health issues, and having someone take the time to let me explain... See more
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I'm new to SP and awaiting my first quarterly bill. The change from my previous supplier was trouble free. I had an email requesting I send a meter reading - odd, I thought as they take readings on l... See more
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Although I think it’s great that we can save money on using at certain times. However don’t understand how the times chart works, it is not explained very well. I use my washing machine at the weekend... See more
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Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
193K reviews
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The person I spoke to didn’t have any…
The person I spoke to didn’t have any idea how to calculate your solar tariffs and help me determine which was the better option. This was against your normal tariffs available now .
Not very helpful.
June 30, 2026
The website is clear
The website is clear, although sometimes I had to reload the page because I wasn't sure if it was frozen or something was stuck somewhere, the information is clear.
June 30, 2026
There just full of it
There just full of it tell you you get this and that and then look they haven't had any smart displays for 4 years just lied to me now I can't even tell how much electric I have app says 26 pounds machine outside house says 0 so shuts electric off
July 1, 2026
Made it quite easy to understand…
Made it quite easy to understand everything and managable
July 1, 2026
Scottish Power
I've had nothing but a good experience in all aspects of service quality from scottish power
June 30, 2026
App is easy to use.
June 30, 2026
Pauline I have always been satisfied with…
I have always been satisfied with Scottish power they are very helpful and always offer the best deals that are good for us.
July 1, 2026
Length of tariff
I had wanted to set a 2 year tariff freeze as one of my friends had done with a different provider but no joy so set one expiring July 2027. Bearing in mind I am an older consumer this proved quite difficult as not too good using online!
June 30, 2026
So easy to use and made switching easy
June 30, 2026
Web site good for doing meter readings…
Web site good for doing meter readings and for updates for the best fixed deals.
The only problem was being pestered by calls, even after calling back the number given.
I requested my number be deleted from their data list for a 'Smart Meter', as I did not want one installed.
June 26, 2026
Clear e-mails with easy choice of…
Clear e-mails with easy choice of options for tariff change
June 30, 2026
The young man that I spoke to was very…
The young man that I spoke to was very polite and extremely helpful and he quickly and proffesionally sorted out my query.
July 1, 2026
Impossible to get in contact
Impossible to get in contact. Live chat refuses to add you to a queue, automated phone line hangs up on you. Set-up an account online exactly as instructed and returns to a page titled "something went wrong".
July 1, 2026
Unprompted review
I have had a Scottish Power Smart meter…
I have had a Scottish Power Smart meter for the last 5-6 years. I had it installed when I first acquired an EV. This meter has not worked smartly since it was installed. I have tried on various occasions in different ways to report this issue. In the last 3 months I have used the chat line which works fine but I’m told that I’m on the list and I should expect someone to contact me but with no firm timeline, it should be circa 6 months.
So the chat line was OK but my issue is still unresolved and I continue to submit readings each month. I have a gas meter from a competitor that has worked without any issues since installation. Why can’t I have the same from my electricity supplier?
June 30, 2026
The customer service advisor made it so…
The customer service advisor made it so much easier. I'm not great in the phone with ppl Sarah madd me feel so much at ease. Everytime I've been on the phone with Scottish power it's been a great experience. So thank you Darah and everyone for making me feel at ease.
July 1, 2026
My questions were answered and the…
My questions were answered and the agent that was dealing with my call was very informative took time to explain and helped me choose the right tariff for me
July 1, 2026
I got my new email address to my…
I got my new email address to my account from my old one
It was easy but take your time that's important..
July 1, 2026
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