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ScottishPower Reviews 192,423

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TrustScore 4.5 out of 5

4.4

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 57,070 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, respect, and patience, especially when dealing with vulnerable individuals or complex issues. The customer service is frequently highlighted as exceptional, with many appreciating the personalized approach and quick resolution of problems. Reviewers often describe the overall service as excellent, noting the ease of switching suppliers and the beneficial half-price electricity offers. The user experience is generally positive, with many finding the processes straightforward and the information provided clear and helpful. However, some customers expressed dissatisfaction with pricing, finding it too high or experiencing unexpected changes after an initial period. A few other people also felt that the company mishandled their accounts or provided poor service when resolving serious issues, including missed appointments and incorrect information.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, polite, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers expressing satisfaction with... See more

Service

Customers generally report positive experiences with the service, often highlighting helpful and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website and app very easy to... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding prices excellent, competitive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Scottish Power has, on occasions, acquired a bad reputation. I have been with them for a few years now, and, to be totally honest, they 'ain't done bad' at all. If you really do have an emergency or s... See more

Company replied

Rated 4 out of 5 stars

I have always been treated with respect and courtesy on the phone lines when I had cause to call. I am a vulnerable person with severe health issues, and having someone take the time to let me explain... See more

Company replied

Rated 4 out of 5 stars

I'm new to SP and awaiting my first quarterly bill. The change from my previous supplier was trouble free. I had an email requesting I send a meter reading - odd, I thought as they take readings on l... See more

Company replied

Rated 4 out of 5 stars

Although I think it’s great that we can save money on using at certain times. However don’t understand how the times chart works, it is not explained very well. I use my washing machine at the weekend... See more

Company replied

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

Written by the company

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone

ScottishPower

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192K reviews

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4.4

All reviews

(192,423)

55,593 reviews in the last 12 months

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