Scottish Power has, on occasions, acquired a bad reputation. I have been with them for a few years now, and, to be totally honest, they 'ain't done bad' at all. If you really do have an emergency or s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have always been treated with respect and courtesy on the phone lines when I had cause to call. I am a vulnerable person with severe health issues, and having someone take the time to let me explain... See more
Company replied
I'm new to SP and awaiting my first quarterly bill. The change from my previous supplier was trouble free. I had an email requesting I send a meter reading - odd, I thought as they take readings on l... See more
Company replied
Although I think it’s great that we can save money on using at certain times. However don’t understand how the times chart works, it is not explained very well. I use my washing machine at the weekend... See more
Company replied
Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
192K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, always helpful if you have a problem and quick to resolve any issues. There power saver scheme is also very good.
June 30, 2026
Good product service and supply
Good communication they have been dealing with my fit as well
June 30, 2026
The phone was answered very quickly
The phone was answered very quickly. My query was dealt with immediately
June 25, 2026
This is first electric company that…
This is first electric company that hasn't caused me problems. The app is fantastic adjust your amount your paying each month to suit. I type in my teachings so it's accurate. Also love the opt in to using half price electric also very easy to do.
June 30, 2026
Very helpful
Very helpful, nothing too much trouble to try. Patient with me too say the least. Stayed with me till the young lady found the problem. Great customer service agent
June 30, 2026
Thumbs up to Scottish Power…
Never ever had a problem with Scottish Power and have been with them for so many years i cannot remember.
June 29, 2026
Danielle who i spoke to was absolutely…
Danielle who i spoke to was absolutely amazing.
She was so very polite, professional and patient
June 30, 2026
Very friendly when talking to your…
Very friendly when talking to your colleague on the phone . Easy too top up on app .
June 30, 2026
I have spent over three years trying to…
I have spent over three years trying to get Scottish Power to replace a broken meter. After many broken promises, a complaint letter ignored and finally intervention from the ombudsman, I finally, today, got a new meter. Now that’s the easy part is over, I now have to face what’s coming when they try to recuperate what I will owe them. I have many times told them I have a serious heart condition and my wife has Alzheimer’s, but it seems it counts for nothing. Wish me luck!
June 29, 2026
The website was very easy to use and…
The website was very easy to use and explained everything.
June 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ScottishPower
Hi Louise,
Thanks for taking the time to leave us a review. We appreciate your feedback.
Kind regards,
Cory
Up to now I am pleased that you acted…
Up to now I am pleased that you acted promptly to my email.l now hope that the smart meter problem will be fixed. Although I was a little disappointed that I will have to wait until July 31st.
June 30, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.