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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being helpful, understanding, and professional, often resolving issues quickly and effectively. Many people appreciate the prompt responses and the overall excellent service, which often includes swift replacements for faulty items. However, some customers experienced issues with product quality, noting that the non-stick coating on pans deteriorated or peeled off, even with proper care. A few other people also experienced issues with product integrity, such as parts detaching, and some reported that their pans started sticking after a short period of use.

What people talk about most

Product

Consumers find product quality to be ambiguous. While many reviewers praise the products, describing them as... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the products as... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent and fantastic... See more

Service

Reviewers mention positive feedback about service, with many praising the quick and efficient customer... See more

Response time

People report positive experiences with response times. Many customers praise the quick and efficient... See more

Based on these reviews

Rated 4 out of 5 stars

My experience was quite good. My only annoying thing was trying to contact you as I was told by recorded message that your lines were closed. This was on Tuesday the 22nd April, the day after the B... See more

Company replied

Rated 4 out of 5 stars

The saucepans are great when we received them. When we order the pans, the email said dispatched in 3 to 4 days, but we had to chase Scoville up for a delivery date as they had not arrived after a... See more

Rated 5 out of 5 stars

These are by far the best roasting pans I have ever owned. They are solid, the perfect size, thick enough to retain heat after removal from the oven, and shaped so that they can be easily and safe... See more

Rated 5 out of 5 stars

Scoville pots and pans are my go-to when looking to buy new. They're amazing quality for the very affordable price from Asda (where I get mine) and really help me to create great dishes - because I ca... See more


Company details

  1. Countertop Store
  2. Kitchen Furniture Store
  3. Kitchen Supply Store

Written by the company

At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 44% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Disappointed

After wanting some Scoville pans for ages, I have just bought some today from Asda in sale. I read tips on first use & washed them through first with warm soapy water, dried well then after a few hours decided to try one out..what a disappointment.. I cooked rice pudding as I normally do in saucepan only for it to stick at the bottom. I've managed to get the pan clean by scraping the bottom off with my nails. I will give the pans a end chance but will return if it happens again.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Beware!! x2

Like Juliet who had similarly reviewed, I had also been using one of their frying pans (endurance neverstick) and one of the metal studs exploded off of it and landed on the kitchen floor (fortunately not my face like her).

I have already sent an email to the company giving more detail, but felt it beneficial to log more experiences.

Scoville claimed that quality control would look into this immediately back then, but seemingly not if this same problem is still existing 4 years later. They seem to have issues with product exploding under heat which seems counter-intuitive to what they are designed for. Extremely dangerous. Would wholly avoid their products altogether - it's just not worth risking any potential injury/damage.

April 13, 2026
Unprompted review
Rated 2 out of 5 stars

After 8 years ...not non-stick

After 8 years of light use and careful cleaning and use with them they are now truely not 'non-stick', unless you use lots of oil. I always use gentil cleaning tools and detergents; always plastic utensils. I will go get a new full set from Ikea as their frying pan i have is still perfect in that time.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Not impressed at all

After about 3/4 months of owning 2 of these pans I noticed black bits in my omelettes etc.. yes the coating was peeling off.. goodness knows how much I’ve ingested! The pans have also ruined the grates on my Range master cooker … not happy at all

April 7, 2026
Unprompted review
Rated 3 out of 5 stars

Love the products, not the company…

The products themselves are good quality, I really like them a lot. However, due to what I presume was an oversight, my order was one item short, and so far my attempts to contact the company to put matters right (either by sending out the missing item or refund) have not been responded to.

As things stand, I would recommend that you should buy these products from supermarkets,rather than direct from the company. They will be cheaper too.

March 27, 2026
Rated 5 out of 5 stars

Great service.

Great service, i have set of 3 scoville pans and 2 scoville frying pans but one frying pans everything started sticking so after contacting scoville and sending picture of the frying pans they are sending me a replacement out free of charge under the guarantee.
I would really recommend scovile for there products with added bonus of a guarantee 💯.

Thanks scoville

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great service explained my problem with…

Great service explained my problem with Wok and sent pics and replacement was sent very quickly.

February 23, 2026
Scoville logo

Reply from Scoville

Hi Lorraine,

Thank you for your feedback. We’re glad we could resolve this issue and appreciate you bringing it to our attention.

Thank you for choosing Scoville, and we hope you enjoy your new wok!

Best regards,
The Scoville Team

Rated 5 out of 5 stars

Replaced my faulty pan with a new one.

Replaced my faulty pan with a new one.. excellent customer service .

February 23, 2026
Scoville logo

Reply from Scoville

Hi Ann,

Thank you for your feedback. We’re glad we could resolve the issue and that our customer service team provided you with excellent support.

Thank you for choosing Scoville, and we hope you enjoy your new pan!

Best regards,
The Scoville Team

Rated 5 out of 5 stars

Great product

February 23, 2026
Scoville logo

Reply from Scoville

Hi Terri,

Thank you for your feedback! We’re thrilled to hear you’re enjoying your product.

Thank you for choosing Scoville, and we hope it continues to serve you well!

Best regards,
The Scoville Team

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