My experience was quite good. My only annoying thing was trying to contact you as I was told by recorded message that your lines were closed. This was on Tuesday the 22nd April, the day after the B... See more
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At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
Whiteacres, LE8 6BB, Leicester, United Kingdom
Replied to 44% of negative reviews
Typically replies within 1 month
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After wanting some Scoville pans for ages, I have just bought some today from Asda in sale. I read tips on first use & washed them through first with warm soapy water, dried well then after a few hours decided to try one out..what a disappointment.. I cooked rice pudding as I normally do in saucepan only for it to stick at the bottom. I've managed to get the pan clean by scraping the bottom off with my nails. I will give the pans a end chance but will return if it happens again.
Contacted Scoville for an issue I had with the cooking pot and they were very helpful and sent me a replacement
Like Juliet who had similarly reviewed, I had also been using one of their frying pans (endurance neverstick) and one of the metal studs exploded off of it and landed on the kitchen floor (fortunately not my face like her).
I have already sent an email to the company giving more detail, but felt it beneficial to log more experiences.
Scoville claimed that quality control would look into this immediately back then, but seemingly not if this same problem is still existing 4 years later. They seem to have issues with product exploding under heat which seems counter-intuitive to what they are designed for. Extremely dangerous. Would wholly avoid their products altogether - it's just not worth risking any potential injury/damage.
Scoville pans are absolutely brilliant. I have nearly all the sets now . So easy to clean none stick . I had a problem with one of my pans n the customer service was outstanding. I would definitely recommend these pans
After 8 years of light use and careful cleaning and use with them they are now truely not 'non-stick', unless you use lots of oil. I always use gentil cleaning tools and detergents; always plastic utensils. I will go get a new full set from Ikea as their frying pan i have is still perfect in that time.
None stick pan stuck!
After about 3/4 months of owning 2 of these pans I noticed black bits in my omelettes etc.. yes the coating was peeling off.. goodness knows how much I’ve ingested! The pans have also ruined the grates on my Range master cooker … not happy at all
Can opener broke when first used, sent an email with photos showing can opener and scoville replaced straight away
Very reliable customer service. Answer promptly and action taken by customer care team without delay.
My order was 'forgotten'. It was only processed after I contacted the firm - 10 days later - to query its whereabouts.
My item never arrived, and no response form the customer service team.
The products themselves are good quality, I really like them a lot. However, due to what I presume was an oversight, my order was one item short, and so far my attempts to contact the company to put matters right (either by sending out the missing item or refund) have not been responded to.
As things stand, I would recommend that you should buy these products from supermarkets,rather than direct from the company. They will be cheaper too.
Great service, i have set of 3 scoville pans and 2 scoville frying pans but one frying pans everything started sticking so after contacting scoville and sending picture of the frying pans they are sending me a replacement out free of charge under the guarantee.
I would really recommend scovile for there products with added bonus of a guarantee 💯.
Thanks scoville
I have just bought a new ceramic hob, I went to dunelm and bought the scoville pans, I used one of them today for the first time and it has scratched my hob ,I am not impressed one single bit I'm actually fuming
Great service explained my problem with Wok and sent pics and replacement was sent very quickly.

Reply from Scoville
Replaced my faulty pan with a new one.. excellent customer service .

Reply from Scoville
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