Scraye Reviews 225

This service was incredible. Communication was fast and helpful.Ghazal, my allocated employee, was incredibly helpful and informative and very responsive with communication. Would highly recommend

I had a great experience with Scraye! My agent, Jenelynn, was extremely helpful throughout the whole process of finding my apartment. She made everything smooth and stress-free, from the search to moving in. I really appreciate her support and professionalism. Highly recommend Scraye and Jenelynn.
thank you!

great company to work for.

We’ve had a fantastic experience using the Scraye platform. The process has been smooth and straightforward, with an excellent user experience from start to finish. A big thank you to Joralyn and Aanchal, who have both been extremely efficient, responsive, and supportive throughout. Their professionalism and helpfulness in dealing with our mutual clients have made the entire journey a real pleasure. Highly recommended!

Marie
DRE Team

if you’re looking to rent with someone who actually cares about your search and journey, definitely go with scraye 🙌 awesome user experience and such a nice team 💙 thank you

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I had a wonderful experience working with Jhen. She was an amazing agent who guided and supported me every step of the way with the house. Her professionalism, patience, and dedication made the whole process so much easier and stress-free. Jhen truly went above and beyond to ensure everything was smooth, and I’m so grateful for all her help. I would highly recommend her to anyone looking for a reliable and supportive agent!

I would avoid Scraye. Simply a 3rd party complicating things, with a lot of unprofessional people.

As an agent I love working with Scraye! They are a very reliable company, transparent and always willing to help people find a good home to rent.

I definitely recommend to anyone interested in renting in London

Things are becoming very useful and supportive thanks to the Scraye staff

Joralyn is the best agent anyone could ask for. Exactly knows how to deal with clients. The Best for a reason!

Joralyn was very helpful in our property search. Great customer service very prompt and polite . Would highly recommend

Amazing product. We just booked our entire summer holiday flights using Scraye rewards and it was seamless. Definitely sticking with it for more benefits!

Aanchal is always on it despite her heavy workload and responsive and supportive at all times and a great pleasure to deal with as an effective part of the Scraye business who in themselves are pioneering the letting model into the future

I booked a house via Scraye for my family friend and they were really efficient and helpful even after working hours.
Highly recommend people looking to rent in London to use Scraye!

Amazing he helped us with absolutely everything and focused on every detail.

This is my review with scraye as my letting agents, as everything started everything felt quite simple and honest but everything just went downhill from that point onwards. Starting from entering the house we received the property unfurnished even though we were told it would be furnished. We had to pay for a hotel because of their mistake. During our stay there were countless problems from heating to mould and no appropriate help was given from scraye. There were unjustified expenses that were deducted from our deposit. We chose not to fight all the mishaps with our tenure because we as students simply didn’t had time for all this. As a humble request to you there are much better letting agents out there please do not roll a dice with Scraye.
In short I wouldn’t recommend SCRAYE even to my enemies.

Thank you

I’m still owed a big amount of money from a payment I made to Scraye for a property. I’ve tried reaching out several times to sort it, but nothing has been resolved. Communication has been really poor and overall the service has been disappointing. Wouldn’t recommend based on my experience.

Our experience with Scraye was one of the most frustrating and stressful rental processes we’ve ever gone through.

On Saturday 12th July, my friends and I viewed a property with a Scraye representative (who was polite and helpful). We put in a full asking price offer and were told it would be accepted immediately. After a full day of chasing and providing all requested info, our offer was finally accepted and we paid a £700 holding deposit.

Then… nothing.

We waited and chased repeatedly for the next step which was referencing, but were met with complete silence. On Tuesday 15th July at 9am, we were told the property had been taken off the market. Naturally, we assumed this meant we had secured it. But later that day, we found the property still listed with a different estate agent. That agent told us the property had just gone to someone else.

Scraye then gave us three conflicting explanations:

1. The landlord no longer wanted to rent the property.
2. It had gone to a different group.
3. A bedroom was “too small” to be rented, even though we had clearly explained we were two couples, using the fourth bedroom for storage. This was accepted by Scraye at the time they took our deposit, and explicitly mentioned on our application.

No one gave us a straight answer. We were passed from person to person: Aayrush genuinely tried to help, but then we were referred to Catherine (who, we later learned, doesn’t even work for Scraye), then Luis, then Maria, then apparently the landlord, who we never spoke to directly. Everything came to us via delayed WhatsApp messages or secondhand updates.

To make it even worse, we were told on the phone today that we had cancelled the offer, which is completely false! We never withdrew! We were left with no house, no response, and no option but to stop efforts because Scraye failed to provide any clarity or confirmation. That claim is a blatant attempt to shift blame and cover their tracks.

This felt dishonest and exploitative, like they’re scheming to take deposits, delay, confuse, and then quietly move on without accountability. It took them three days to return our £700 holding deposit via a basic bank transfer, and only after multiple chases, with no official confirmation that this was being processed.

And if you want to complain? Good luck! Scraye doesn’t even have a complaints department. :(

After checking Trustpilot reviews, we saw the exact same issues raised by other renters a couple of years ago. This clearly isn't a one off, and they haven’t improved or changed how they operate.

Yes, deals fall through, we understand that. But what made this unbearable was the lack of communication, the contradictions, the lies, and the utter lack of care, especially when they knew we were on a deadline to move.

Avoid Scraye at all costs. They are not trustworthy, not transparent, and not professional.

Thank you thank you thank you very much you mad my moving process very easy without stress and you specially Ghazal you were so patient with me