Scrivens Opticians & Hearing Care Reviews 

So happy today such friendly staff and so helpful thank you so much Neil and sue smith

Friendly staff
Staff knew there products and were really helpful on picking frames

Whent to scrivens in oldbury town centre after having my eye,s tested wrong in west bromwich.got a eye test within 3 days. Great staff there very attentive and helpfull did my eye test and hearing test had my glasses after 2 days could not fault them at all, would 100% recomend.😀😀

Hi I'm a male 66 year old and
had my 1st hearing aid test on Thursday 25/06/2026 at the Biddulph, Stoke-on-Trent, branch to see if I required hearing aids, which i did, I have to mention just how good the customer service was from the moment I stepped through the door with the receptionist and then with the audiology who after the test fitted me with my new NHS hearing aids there and then, no waiting weeks or months I'm so happy, popped in again today Monday 29th June 2026 just for some advice and again the service by the receptionist help put the Bemore app on my mobile phone to help control my hearing aids, absolutely brilliant service many thanks.
Regards Michael Bibby.

I always go to scrivens, Malton for my eye testing. Everyone is always so friendly and helpful. I wanted to support a local business instead of a big chain and scrivens don’t disappoint. The other day I popped in because some of my old ray bans had gone wonky and they fixed them for me! Nothing is too much trouble. Always feels much more personal being a local business. Easy to book online appointments too! Thanks to the lovely Malton branch!

I was greeted very warmly and professionally which made me feel relaxed and at ease by the reception/shop staff. The optition who carried out my eye test was extremely professional and explained the process clearly at each stage. She summarised the results of my eye test at the end in very clear and understandable way. I also booked an hearing test for the following week which was so convenient. Would highly recommend Scrivens in Rugeley.

The staff was very helpful and friendly and had a really good with news about my eye.

Had my hearing test at North Finchley earlier this week. Nav explained things really well and quickly referred me to my GP practice for further assessment. Great service.

I visited the Driffield branch today and I was greeted very warmly by 3 staff, the 3 ladies helped me out by checking 4 pairs of old glasses for me to check my prescription and after my eye test (also conducted by a lovely optometrist) they all helped me pick some new glasses, I was taking awhile deciding but they were so helpful and patient. This is an excellent reason why I would always buy from a shop as opposed to on line, they made the whole experience very pleasant. Thank you

My mother is a long time customer of Scrivens in Dorchester, Dorset. She has always received a very good service for both eye care and audiology services. The Dorchester branch has recently reopened after a devastating fire in an adjoining building forced it to close for roughly 18 months. I took my mother for a routine eye test and the new team working in the branch were excellent.
The whole team of 3 peoplewere friendly, patient, and very professional in helping and advising me and my 89 year old mother.

Another experience of brilliant customer service. Visited Scrivens in Rotherham recently to look at having some prescription sunglasses. The staff went above and beyond to guide me and help me choose my glasses.

I was absolutely happy with the service here.

Recently visited Hamstead Scrivens
Polite courteous and very professional service
Will definitely renew Glasses & Hearing Aid appointments again

Seen promptly, no fuss, clear advice.
Left with reset hearing aids.
Very happy with the service.

Debbie in the Stone branch performed my hearing tests and prescribed hearing aids accordingly. She was very attentive, professional and had a great personality. She was also extremely caring and I am very happy with the results.

I have been a customer of scrivens for quite a few years and have found my recent visit to the Dorchester branch my best yet. Since my last visit there has been a change of staff, not that the previous staff were unprofessional that weren’t at all. This team however are professional, friendly and very welcoming. Helen was the team member that looked after me, she took great care to make sure I was happy with the process and the product. She made me aware of product offers that were available and also insurance. She and Daisy the new member of the team were very patient and honest about the styles of product I tried on both in how they suited me and the suitability of the frames I chose. I found the whole experience to be very positive and I was confident in my choice of glasses, thanks to the honesty of Helen and Daisy. I must also mention Donald, who double checked the measurements, who was very professional and had a sense of humour, sadly lacking in some places! The whole team work well together and it was a good experience.

After using specsavers for many years, I vistited the poulton branch and realised what good customer service was. From booking the first appointment, to the eye test and selecting new galsses and the sales process, everything was explained completely and taking the time to ensure I was fully informed, Never going back to specsavers, I am a converted fan of scRIVENS.

Lee from Scrivens in Halesowen was friendly and professional from start to finish when looking at tweaking my hearing aids. He was attentive, listening carefully to the difficulties I was experiencing and came up with satisfactory solutions to help. In fact all of the staff were warm and welcoming.

I have been using Scrivens and Melson Wingate for about 50 years. During that time I have found their professional and friendly style one that I have come to trust - I wouldn't have stayed with them otherwise. Throughout almost all of that time Shelley Dean has been a constant and is now the Branch Manager at the Broadstone Branch. I am more than happy to recommend Scrivens.

I recently visited the branch in Alsager Cheshire Rachel the young lady who dealt with me & all the staff are a credit to the company. I was treated with kindness, understanding & patience. I would highly recommend them as a first choice & i am so impressed with the service that i am going back but this times for an eye test in a few weeks time. So thank you again for giving me a better quality of life.